What clients say about Hanes Automotive in Hurlock (MD)
I took my truck to several mechanics and had zero luck with any of them. I brought it to Hanes automotive and they got me fixed up right when they said they would. These people are very professional and priced very fair. They let me know what was going on and what it would cost before doing the work so you know exactly what to expect. I won’t call anyone else to work on my truck. If I could give 10 stars I would, y’all are awesome
If I could give 0 stars I would. Why? I took my 1986 Dodge Aries Station Wagon to them on a Monday December 1st. Waited all week for parts to be brought to them just so they could do the work. Still didn't have all the parts in, but worked on the car with the parts they had. They did the exhaust work, replaced a wheel bearing and cv axle (but I still have the same friggin' hum that I had before). Asked them to do a tune up which included plugs, plug wires, distributor cap, rotor, you know the usual? I would love to know exactly how a mechanic who supposedly has the knowledge to work in a automotive shop can royally screw up a tune up on a 1986 car. It doesn't take that much of a brain to figure out that you don't put the distributor plate on 180 degrees off, which then put the distributor cap and rotor off. To get my car running, they then had to fool around with the timing which made the car pop, blow black smoke, rough idle, to the point that the hood would pop up on it's own. Their solution was the replace the PCV valve. Didn't fix the problem but they said it was running fine. Went to get the car and told them to keep it and fix it. Tuesday comes along and they said it was again running fine. Went to get it and it does nothing but the same symptoms. They can't fix a problem they created, because of their mechanic's inability or non-knowledge of a 1986 vehicle.
I've had 3 other mechanics look at it. The first 2 couldn't figure out what was was wrong with it, we even replaced some of the parts that would make those symptoms appear with no solution. It took my son in law to drive from PA (134 miles) to come down and fix the tune up problem. But the engine is so carboned up that we will probably have to sell the car for parts. If you don't have the knowledge or equipment to work on old vehicles, then you should say something to the customer before taking on the job.
I would love to have at least a partial refund, but probably won't get even a partial refund because as soon as that check hit the desk, it was in the pile to go to the bank. Didn't matter that our car was still sitting on the lot waiting to be fixed.
Services - Replaced exhaust from manifold back, left wheel bearing, right cv axle and tune up cost me $2032.52 which included labor and parts. I had to buy new plugs again, a new O2 sensor and now will probably have to junk it. I've never had so many problems with service on a 1986 vehicle.
Update: Finally got an email back from the owner, telling me there was no way that a simple tune up would cause the kind of problems on my car's engine that I detailed in my first review. That they didn't touch the distributor plate, and that the cap and wiring positions were all fine. Even told me that my husband told the mechanic that we were having intermittent starting issues. If you are going to lie about something like that, you'd better make sure that the wife isn't there listening in.
I've brought several vehicles to Hanes and have always been treated fairly, work done well, and on time. Often complex stuff they had to go way out of their way to get parts.
I'm struck by the reviews here, either five star or one star. I'm in the five star camp, and all I can imagine is the unsatisfied customers may be unpleasant people themselves.
If I had a dime for every time Matt and his team have looked at my truck when it wasn’t on their schedule or for every time Matt has answered an annoying Facebook message from me trying to figure something out…. I’d be rich. The only people I feel care about my truck as much as I do are the people at Hanes. Got lucky enough one day to get there at lunch time and Nancy even offered to make lunch for me too! You’ll never find a family so kind going to chains or dealerships. I found Hanes Automotive when Matt visited my business during Covid when I first opened and I’m thankful everyday that we connected!
Horrible place they played a guessing game with my truck and still not correct now have to taketo someone else and pay again beware people these few good reviews are either family or paid for
Matt replaced my fuel injectors in my 6.0 Ford diesel and did a excellent job. My truck runs perfect now. Will definitely recommend you bring your vehicles to Hanes
Spoke to him on a Saturday about something that he was selling. Said he would be out until Tuesday and said would give first option. Then when Tuesday comes he didn't follow through with the business deal he agreed to. Even called to verify
Hanes has done any major work needed for our 7.3 and 6.0 Ford diesels for probably 10 years now. I’ve always been treated fairly and every experience has ended positively. Would highly recommend for any work on your Powerstroke truck.
Payed over 500 dollars to have my snow plow mount “professionally” removed, along with an axle swap for a separate cost. Came to pick the truck up and plow mount wasn’t with the truck. I had to ask for the plow mount back only for it to be cut into 4 pieces making it useless. The bolts holding the plow mount to the frame were all cut as well, so there was no reason to cut the mount if they were going to cut the mount and leave the other half of the bolts stuck in the frame anyways.
Traveled up here from Texas and my tps went out in my 2003 Cummins and these guys fixed the problem same day, didn't over charge and were just out right great to deal with. If anything ever happens anywhere near them my trucks will always go to them. Thank yall very much
The work was done right the first time on time! They diagnosed the problem gave me a price and told me when my vehicles would be ready. The service was really good, you get what you pay for. I will be using them again. Thanks Hanes Auto
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