Murph's Auto Body in
Hurlock (MD)

This place was once a 5 star. When Murph ran it. My daughter had some bad luck with her vehicle and went to get an estimate. She was told they were going to look around for parts. A few days went by so she called called was told they were still looking for parts. About a week went by and she heard nothing, so I then called and was told they were still looking for parts. More time went by and I called again and was told the same thing. I then asked what was the estimate for the damage was told roughly 4 grand and they would have to have half before they started for parts and the other half when it was done. I them asked how long it would take, and was told a week and a half. I had the payment for the 1st portion made that day. A week and a half went by, and I call to see when we can pick the car up. I am then told the end of the week. Ok. A couple extra days no worries. I call Friday the end of the week to be told maybe Monday or Tuesday the car will be done. I at this point am frustrated due to the fact the vehicle loaned to my daughter had broke down not once but twice and I explain this to the woman that answers the phone, and the response I received was "we had a paint problem with another vehicle and things happen ". My question is can you only paint 1 vehicle at a body shop? I fully understand things happen, but to have not 1 phone call and me have to be the one to constantly call when told my daughters vehicle will be done is highly irritating. Update 03/04/2021 They're work still holds up though. My daughter was extremely happy. It's always understandable things happen, but communicating always relieves frustration. Maybe something to keep in mind for all businesses.

First class and accommodating

Best body shop around

This shop is absolutely amazing! Not only did they fix my car to satisfactory standards but they went above and beyond! My car insurance was giving me the run around and the resectionist for the shop helped me get things straight and I received nothing but positive vibes. When the car was done they showed me all the little details they fixed and what had to be added to my report to the insurance company. I will defiantly be returning to this shop for any other repairs I might need in the future! I highly recommend them without a doubt!

Did work for me on my truck. I hit a deer and they took care of me. The lady in the front office was nice and helpful. The guys did a great job.

All ways takes good care of me