Booked a same day appointment and they did not disappoint! The Waldorf team was quick and efficient and got me taken care of. I WILL be recommending them to anyone I know who needs tires and batteries!
Went to NTB to get four new tires and alignment for the winter season. Choosing tires and booking appointment was very easy! When I arrived for my appointment Micheal was very helpful and professional. They looked over the car and told me what to be aware of needing to be worked on soon. All in all very great service.
Leo and team are always amazing & courteous. Leo makes sure that he walks me through any repairs I need. I truly feel confident and very satisfied with the service at the Smallwood location. Thank you for always looking out for me Leo & team for taking car of my truck!
I was traveling thru to visit family. Driving from N.C. by myself. I stopped at this location never been there before and ask if someone could check my tires. My tire light came on. Being by myself I was upset. My tire had a nail in it.The manager Leo took care of my tire and checked others. He was very nice, very professional and I felt relieved someone this caring was there to help me. We need more people in this world like Leo. I would refer him to all my friends and family. Thank you very much Leo for your professionalism.
I love going to this NTB. Leo is so honest and up front (been going to him for 30 years). I do not feel like I am being upsold and taken advantage of… the prices are reasonable and have never had issues with maintenance performed there. Leo and his skilled technicians are the best!
NTB is always great!!! I bought tires from them and just had to patch a hole. Tony helped me and was amazing! I highly recommend NTB in Waldorf! Thanks guys -Ronnie
Michael was very helpful with my tire. He was knowledgeable and helped me make the right decision without breaking the bank. I would definitely come back here for my tire needs.
I visited NTB and the service was excellent - from when I walked in, until I left! I went for a new tire because it was completely flat, but I asked if it could be plugged. They checked it and told me that I didn't need a new one, which I was so grateful for. As a woman, we tend to be taken advantage of when it comes to car repairs, so the fact that they were honest with me, I truly appreciated! I will be back when I DO need new ones!
I came in for an oil change and new wipers and was truly impressed from the moment I walked in. The customer service was exceptional! The staff was welcoming, patient, and very knowledgeable. They took the time to explain everything they were doing, answered all of my questions, and made sure I was comfortable throughout the entire process.
The service was fast but never felt rushed, which I really appreciated. They checked everything thoroughly, kept me updated, and made sure my vehicle was in great shape before I left. It’s rare these days to receive customer service that feels genuine, but they went above and beyond to make sure I felt valued and taken care of.
My Jeep is running smoothly, the new wipers work perfectly, and the overall experience was stress-free and pleasant. I will absolutely be returning for future services and highly recommend them to anyone looking for honest, reliable, and friendly auto care.
I made an appointment online for an oil change on a Saturday morning. I was a bit nervous that I would be waiting for a while due to it being a Saturday, but to my surprise my car was looked at right away. I also had my own oil and oil filter with me, and the staff assured me that it was no problem whatsoever. That’s something that many shops would make a big deal about, but the staff did not. The oil change only took about 25 minutes. I was shocked how fast my oil change was done. During my oil change, no one came to me or harassed me about getting a bunch of additional services or giving me a check list of things they recommend me getting done like they do at Jiffy Lube. This wasn’t done at checkout either. They only recommended me getting a brake flush at checkout and there was no pressure for me to get it right then and there or at all for that matter. I was also given a nice discount on my oil change for bringing my own oil and filter. Overall, this was one of the best experiences I have had getting an oil change, especially on a Saturday! I will definitely be back!
“What amazing service!” I was on my way to a movie date with my 6 year old granddaughter when I hit something on the road and ended up with a flat tire. Leo took charge of our situation and got us in and out in less than one hour so I could continue with my plans. Thank you Leo and your wonderful team. This is over and above customer service.
Definitely deserve more than 5 stars. Thank you to Frank and the team who serviced my tire repair early this morning, got me in and out. Great customer service. Thank youu.
Great customer service, really friendly and my service didn't take long. I was in and out in no time. Leo AND frank was Awesome, they explained to me everything I needed.
Scheduled my appointment online for an oil change and tire rotation. Although I was running behind, Frank and Leo were able to accommodate and had me in and out. Leo has great customer service and is very helpful when explaining the services. Frank, was polite, helpful and efficient. I don’t go to many places for this service but NTB in Waldorf (Smallwood) always gets me right! Thank you
Took my wife’s 4Runner to this Waldorf NTB location. Leo was at the front desk. We needed potential tire repairs on two of my wife’s tires.
The service we received was top notch! Leo specifically, was very personable, knowledgeable, and professional.
We intended to leave the vehicle overnight. Leo locked it up inside which was fantastic and provided some additional peace of mind.
Communication was great the following day. The end result was only one tire actually needed repaired. Leo did not charge us for looking at the second tire. Love that the business did didn’t try to gouge a customer.
It’s always a pleasure going to this NTB. Manager Leo, Tony and staff is always equipped, punctual and knowledgeable in all of the services that I’ve had completed there. There is never any disappointment. I recommend this for all applicable service needs.
The customer service is phenomenal! Second time coming and the experience was awesome. Leo was super friendly! We definitely found our new spot for our vehicles! Highly recommended!
I have had several cars at this location other than my own, I have sent my daughter, my sister and brother in law to have work done and tires installed. This is because of Leo Curtis, He has treated me right every time with good pricing and timely repairs with no comebacks. I will continue to send people to see Leo for tires and repairs.
I have been a NTB customer for many years. The battery was under warranty but not holding its charge. I called the store manager (Leo) and he told me to bring it in. He immediately serviced my car and I was on the road again. He replaced the alternator and honored the warranty on the battery. He is the best mechanic, we had five cars and he kept all of them running great. The customer service is excellent. He treats all of his customers with RESPECT and puts your mind at ease. There was a time our truck was his biggest headache to work on. He was determined he was going to find out what the problem was and fix it. It was a challenge but he fixed it and the truck is running great. His knowledge and experience is absolutely the best. I highly recommend Leo as your mechanic. Not only will you receive the best customer service and his HONESTY you will not be disappointed with the quality of service. You will call him for all of your future maintenance and service for your vehicles.
While running errands I picked up a nail in my tire. I called NTB to confirm they were still open since it was late in the evening. Tony walked out to my car with me and located the nail. He told me they could repair it. I handed over my keys and got comfortable. About 15/20 minutes later Tony comes back into the waiting area and shows me the nail. It was short and did not puncture my tire. Yay, for good thread!! Because it didn't puncture my tire they couldn't charge me. I appreciate honest mechanics since there are some that take advantage...especially when it comes to women customers. I'm in need of an oil change and plan on going back to give the shop some business!
Leo was fantastic! Technicians took care of my vehicle in a professional and courteous manner! Kept me updated along the way while i waited and provided detailed pricing and work to be performed.. Best NTB LOCATION!
I came on a busy Holiday weekend and was treated with such honesty and care. I was told I had 2 nails in my tire and was a given a fair quote on a replacement. The service tech was able to service my tire within 30 minutes or less. I have never experienced such great service in all my years of car maintenance. I will be back and I thank everyone at this location for making my day.
Excellent customer service! I bought four new tires and the team efficiently performed my service in about an hour. Team members were courteous and kept me informed as I waited. It was also very refreshing to see the manager engaging with customers. I will definitely return to this location for my automotive needs.
Approximately two weeks on an extremely HOT Saturday afternoon the manager Mr. Leo added humor to my frustration that I experienced early with two local car repair companies in my area. I was hot, tired and frustrated because I called my local mechanic regarding my needing a new battery. I gave the mechanic the make/model and year of my vehicle. The mechanic stated we have the battery bring your car for service. When I arrived I explained the situation and the mechanic stated we do NOT change car batteries for Chryslers. He suggested another tire service center. So I drove to another tire center and they quoted an astronomical price and long wait time for service. So I drove to the Smallwood NTB, I was treated with dignity and respect.
Thanks again Mr. Leo for getting my Baby back on the road and letting me VENT.(lol)
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