Family Auto Care Mercedes-Benz & BMW Specialist in
Owings Beach (MD)

Amazing service and affordable prices. They kept me up to date on my car repairs. My car drives better that it did when I purchased it. Thanks so much. Peg “ Margo” Family Auto Care saved me and my job. Monday 3/10/25 going to my job as a Nurse, my rear tire was flat. Moving from Pennsylvania recently I have no one to call. Fortunately I managed to get to the shop safely. The technician was kind enough to drive me to my job in time. I can't thank them enough.

Family Auto Care stands as Calvert County's leading automotive service center, specializing in Mercedes-Benz, BMW, and Volkswagen vehicles. As a family-owned business, they pride themselves on delivering personalized service that makes every customer feel like part of their extended automotive family. For those dissatisfied with dealership experiences, Family Auto Care offers a superior alternative, providing expert maintenance and service with unparalleled attention to detail. I have trusted Family Auto Care to service my families vehicles for more than 25 years, and you should too.

I purchased my first Mercedes in 2004. a few years later I needed repairs. My brother-in-law told me to find a certified Mercedes auto mechanic. I then came across Family Auto Care Mercedes BWM specialist. The price to fix my car allowed me to hold on to it for many years. The owner and staff are not only knowledgeable, but they are up front with repairs needing done and those not so much. They will itemize things that can wait which is really helpful on the wallet :). In 2014 I had to buy a new car. I remember saying...I will only buy a car that I know Family Auto can repair. I told them what I was in the market for, and they guided me to a Mercedes dealership where I purchased my 2011 S550 Mercedes. The car, to this day, runs like a charm! I am forever grateful for their services and always warmed by their heartfelt thankyou messages, for allowing them to service my car. They are always open for suggestions and offer a loaner. Give them a try, you will not be disappointed. They are a rare find!

Family Auto always provides excellence service and quality craftsmanship. They are communicative and willing to work with you on repairs that are not critical. I have an "antique" (2002) BMW and they always find the right parts and make the repairs timely. I will continue to use them for all my repair needs!

Family Auto Care has the kind of expertise that makes all the difference in keeping and driving a Mercedes Benz -- fair prices, accurate diagnosis of problems, and friendly staff. I could not ask for better support for keeping and driving these great cars!

Outstanding service from Family Auto Care in Owings, Md. First time taking my BMW 328i to them and my car is running better than it has for years! Thanks so much.

When we lived in Owings, MD Family Auto maintained all of our vehicles for many years. They earned our business and trust for all auto maintenance from oil changes, tires and tune ups through major repairs. We were always treated respectfully and never disappointed with pricing or quality of work. This is a first class shop! We have since moved to Florida and have yet to find an auto care business that measures up to Family Auto. We miss the confidence and satisfaction that we enjoyed when we were clients of Dwayne and his staff.

I never realized how good Family Auto Care is until I moved out of state. They give you everything you are looking for in a service center - fair price, integrity, decades of knowledge, and great customer service. Hopefully I can find someone 80% as good near my new home.

Highly recommend. I brought my Mercedes to Family Auto Care and they were friendlier than the dealer, more affordable than the dealer, and faster than the dealer. I'm never going back to the dealer.

This family owned business treats you just like family! Will always recommend anyone I know who owns a Mercedes or BMW to take their vehicle to this shop. Hands down the best experience I have had with a car shop.

Probably the best shop I have used for car repairs. Especially like how they share an in writing estimate with digital online line item approval, all from my phone. Got started on my car ahead of schedule and vacuumed out the interior too...

This place is a rip off. I took my BMW X5 M to them after having it diagnosed. I said that the check engine light is on and I had it diagnosed and the diagnosis was high pressure fuel pump. They said ok we will diagnose again and call me with repair cost estimate. They texted me soon as I left saying check some box and answer some questions so they can start the process. I did and 20 minutes later they called and said i owe them $169 for diagnosis but take to dealer to have repaired. I asked them why they couldn’t fix it and they said they only do brakes and suspension issues on bmw. I said why didn’t you tell me from beginning he said we do some bmw models fuel pump but not mine. But they knew the model and the issue from the beginning. NEVER AGAIN!!

I had front suspension work done alone with a coolant leak. They were recommended to me because of their expertise in Mercedes Benz. They were awesome!! I dropped my car off Sunday night and it was ready by Wednesday. That’s excellent service if you ask me. We took a trip to NC and it rode like a dream. Thanks

Replaced right rear inner axle assembly, adjusted front wheel bearing and replaced windshield wipers. Dwayne and Erin were very kind and professional. They patiently and thoroughly answered all of my questions. They treated me like family. Family Auto Care is the best in the business.

I have used Family Auto for many years and on many different vehicles, especially all Mercedes models. Dwight's and Erin have always taken care of our needs extremely well. I prefer his expert opinion and repairs well over the Mercedes garages in DC and especially Annapolis. They are accommodating on scheduling and getting the car in and out at a fair price. This is a "one and done" service center. They explain the services and costs thoroughly. I have never been surprised or unhappy with the work performed. I would highly recommend for all Mercedes and foreign car service and repairs.

My Husband and I have used Family Auto Care for a number of our vehicles and have been beyond pelased every time! Their level of customer service is beyond all competitors. I trust the job will be done right, and they are not out to rip me off or talk me into expensive unneeded repairs. As long as I have a vehcile that they can service, we will be returning customers!

Efficient timely repairs from Family Auto. Moreover, they were instrumental in getting a tow when my starter motor failed. Took two cars to them this month for starter motor, brakes, A/C and general service. Very knowledgeable about Mercedes vehicles. Highly recommend.

I don't do a lot of posts but......I have used Family Auto since moving into the area years ago and I love these guys (and girls)!!!! If you are looking for an honest shop that does great work with knowledgable mechanics this is it! They really understand customer needs and go above and beyond to make sure you are completely satisfied. Their MANY years of BMW and Mercedes experience behind the counter and in the shop is PRICELESS!!!! Just another satisfied customer.

This place is even amazing when they are closed, skip the expensive BMW, Mercedes and Audi dealers when you need work done and GO HERE!!!! Here's a quick story of WHY you should go here for all of your automotive needs. We were in St Mary's for the Christmas Holiday, driving back to Maine, and receive a call from my son (drives a 2011 BMW 328X Drive) with the Service Engine Soon light just came on, after following all the prompts to reset maintenance settings, the light remained on. Called Family Auto Care and explained the situation to Dwayne, and he stated even though they were closed, to have my son stop by for a Scan and quick overview. The Scan turned out to be a Evap Leak. no issues and my son was very confident to complete his drive to Maine. Dwayne was very thorough with my son and his findings, as they always are with my vehicles when they were serviced and repaired at Family Auto Care. I highly recommend this business, kind, caring and understanding. My wife even said when I was on the phone with Dwayne that was one of the nicest and kindest conversations ever with a business. Keep up the amazing work. The Berg Family Dexter, Maine

My sons 2010 135i convertible had multiple dashboard icons indicating trouble with DSC, ABS, TCS, SRS, both speedo and fuel gauges both not working. Windows that are supposed to drop 1/4 inch when you lift the handle refused to do so. Family Auto care took the time to perform the proper diagnostics instead of the standard "lets just start swapping every computer the system says is bad". They correctly diagnosed that the footwell module, through which almost all of the CANBUS network signals for the cars many systems travel, was bad. They informed us of this and cautioned us that a straight replacement did have a chance of failure. The technicians notes were delivered through an online portal that made easy review a snap, along a button to signal our approval for performing the repair. After that, they performed more diagnostics to nail down the issue of all four wheel sensors reporting bad and again, nailed it correctly without just randomly throwing parts at it. They have our great thanks for the work they did, they earned every penny. They were not inexpensive, but diagnostics of this quality along with great communications are worth it. Great value is not always in the lowest price, its in getting the best work for a good price. Which Family delivered. Bill Kitchens

We contacted Family Auto Care for a client that was out of town and had troubles with there BMW while in MD. The level of service was top notch and attention to detail from a customer service standpoint was mind blowing. thank you all for taking care of 1 of ours, we would be please to return the favor one day. Highly Recommend !

Family Auto is fantastic! I recently purchased a 2013 Audi q5 from my parents and I started to get this notchy steering feeling while I was at school where it basically felt like the power steering was going in and out as I turned the steering wheel so I did some research for places that specialize on foreign cars and came across Family Auto. I drove up from school, about 50 miles with the notchy steering, to Family Auto and I was NOT disappointed. I was a first time customer and the level of professionalism and honesty I was treated with was unbelievable. Admittedly I was very worried it would cost me thousands of dollars to fix the problem in the steering system so I did ask for a rough estimate before I officially left the car, which I hate doing since there's no way of officially knowing what's wrong/the cost until it is looked at. However, they met me with honesty saying it was likely either the intermediate steering shaft (Relatively minor in comparison) or the steering rack/gear which would have cost me around $4,000. It would have been so easy to just tell me it was the steering rack/gear and collect the $4,000, which as a college student is money I simply do not have. But nope! I heard back later that day and was told it was just the intermediate shaft and that they had one ordered in. I was so relieved and it was installed very quickly. I picked up the car as soon as I could and that steering felt brand new. I also had my parents drive the car and they said it felt as smooth, if not smoother, than it did when they bought the car back in 2013. I highly recommend you take your business here and thank you Family Auto for the quality and honest repair.

Family Auto has been taking care of my Audi A4 for almost 10 years. They are now taking care of our 2nd car, a Lexus LS 460. Great certified mechanics you can trust to do the right thing. Exceptional work for a fair price. The place to go for great service for your Mercedes, BMW, Audi, or Lexus. Too bad I have to go to Bowie or Waldorf to get my Honda Pilot serviced. :)

Excellent local service and attention to detail when working on my VW. On time, price as quoted, and it was obvious the car was taken care of by a professional and treated like it was a high end luxry car while in their care. They even took the time to point out a few other things they noticed that may need attention soon (but NOT at all in a high pressure way) just so that I was aware. Absolutely recommended!

I only found out about Family Auto Care when I was 7 miles over my covered care for my BMW and the BMW dealer told me the scheduled maintenance wouldn't be covered. I went up to their waiting area fuming and looked for anyone in my area that did it. Thank God I did. Found out that 2 miles away from me was a small business that ran its company the way I run mine. Couldn't be happier taking my BMW to these people. The biggest thing is trust. When they tell me I have a problem, I don't worry that I need more opinions b.c. they are just trying to make a profit. That really is the best thing about them. They understand that by not doing that, they make customers for life which is way more profitable.

First class customer service paired with honest pricing and impeccable vehicle servicing. Dwayne and his team have kept my German vehicles running without issues for years. The Family Auto team is always there to answer quick questions or provide vehicle related advice on purchasing decisions etc. It is great to work with a high tech independent shop capable of caring for these German wunder-cars...

We took our BMW X5 to Family Auto for a coolant leak and they diagnosed the problem and repaired our vehicle in the same day! Erin met us at the front office and was very polite, caring and professional. She answered all of our questions and kept us posted on the progress of our repair. This was our second visit to Family Auto and we have been extremely impressed with the outstanding customer service, fast, expert repairs and good value. I would rate the service here better than the service we received from BMW when our vehicle was under warranty!