What clients say about NAPA Auto Parts in Linthicum Heights (MD)
Employees were nice, but you need to make sure they have a part IN-HAND if you're going to call in about something you need to make sure is in-stock. Said they had the part on the phone, drove 45 minutes out for the part, just for them to not be able to find it.
Really appreciate the professional & friendly staff. This location has a very nice selection of parts in stock which is very convenient. Ordering parts online is seamless & the delivery drivers are always very friendly.
I had a very disappointing experience at the NAPA Auto Parts in Lithicum Heights, MD. When I asked to use my business account to apply my discounts, the woman at the counter refused to even look it up. As a business customer, I rely on those discounts and the account is supposed to make the process smooth and professional. Instead, I felt dismissed and as though my business wasn’t valued. I’ve always chosen NAPA for reliability and service, but this visit left me questioning whether my account and loyalty matter here.
Ordered some parts. I was in a rush and didn't realize the guy behind the counter hadn't associated any of my personal information to the order and upon returning, a different member had to search through the backlogs to find it. A minor inconvenience all in all, and no harm nor foul. Napa is my go-to, and I appreciate having a new location so close.
They have no sense of urgency or customer service. They so slow with prioritizing the person in from of them and the phone. Had a bit of a standoff about parts called in from another store to pick there. ( they didn’t call first) but they had four in stock. So if you have time to wait around, go for it
Great Staff. I cant thank these guys enough for all of their help yesterday. My mom was stranded and these guys went above and beyond to help. "Thank you"
The parts guy at the B & A store in Linthicum was top notch. He went out of his way to make sure I got what I needed. He made me a custom brake line for my 2000 f150. I haven't seen or had great customer service like that in a long long time. Will pass by the other two big chain part stores and go there for now on. Thanks Santa.
Wasn't sure of the year motor that was in my older truck,
He researched it and got me the right part the next day!
So much more experience than the other guys.
Needed a part about an hour before they closed. Talked on the phone with an employee about some brake hardware. They made sure I was fully accommodated and didn’t try to screw me over. Will just be going here from now on instead of advanced auto or autozone. These guys will find what you need.
The salesman was courteous and helpful. They had the right wipers in stock for my old car. He offered to help another customer install the part he had bought. I will go back to them the next time I need a part.
Great place for general auto parts but the best thing about them is their years of experience behind the counter. If something is odd or does then match, they have the experience to look in manufacturers reference books to get what I need. Other stores get stumped if the computer does not provide them the answer. Been going here for around 42 years.
Jay at the Counter was very patient with me as I fumbled thru my notes looking for part numbers, long story short it was a unique industrial part that no auto parts store would stock, but instead of pushing me aside, he helped me remember and locate the supplier across town. Before I left, I did buy a can of anti-seize, Keep up the great service over there! I'll be back!
Reasonable price parts store who have a variety of parts available and offer their own lifetime warranty. Got a high output alternator for a reasonable price to power all my gear.
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