Waugh Chapel Towing & Auto Repair in
Gambrills (MD)

Great work done here my go to place for tires and Md state inspections

Great Pricing and excellent service. Keith explains everything so that I can understand. I feel confident that he’s honest and knowledgeable. Staff is friendly & helpful. I’ll continue to use their services!

We took our vehicle to have repairs done that the Nissan dealership put on our receipt when we took it in for a oil change. (Control arms need replacement) They never informed us that this needs but taken care of soon , we seen this after getting home and going over the paperwork. So we took it here to have the repairs done and they inspected the vehicle and let us know that everything is good and no repairs are needed. And to our surprise, they did not charge us anything. You talk about surprise and just not believing this! We will be forever using this place for all of our vehicle repairs, no matter what! We are still in awe about this, and hoping that they are being truthful, because that kind of service just doesn't happen in this day and time. We tip our hats off to them today!

Keith is my go-to guy for automotive repairs! Not only is he competitively priced, he's fast, and HONEST! I've brought vehicles to him several times but my recent visit was due to my Tacoma blowing a serpentine belt, which took out the crankshaft seal. I had it towed by AAA to Keith's place (Waugh Chapel Towing and Auto Repair). Knowing I was in a jam, he expedited repairs and it took less than two days to get my truck back and at about half the cost that the Toyota dealership would have charged. I'll take my auto repairs to Keith every time...he's established a great reputation with me and I trust him wholeheartedly!

Great service, honest and fair pricing, efficient, and friendly. ⭐️⭐️⭐️⭐️⭐️ I always say: if you are trying to find an honest mechanic, ask a woman! ? Unfortunately, women tend to be quoted much higher for repairs and it can be very frustrating when you know others are trying to rip you off because they think you don’t know better or don’t have options… but we do! With the internet and a plethora of repair shops—not to mention friends or family members— or maybe even a little living and learning, it doesn’t take much effort to find out what’s reasonable. Fortunately, I found Waugh Chapel Towing and Auto Repair and they were honest, fair, and efficient. I went to them for my vehicle inspection and needed to have my rear brakes replaced to pass inspection. With auto inspection (which is more expensive in Maryland than in other states), replacement parts, labor, and taxes, it all came down to less than $300. They were very respectful and professional and even replaced my key battery for free and were very nice about it. I highly recommend them to my friends and family and will call them in the future for any auto repairs I have. Thank you for a great job and running an honest business!

After reading the reviews I thought I would give this shop a try and hopefully they would be my new "go to" car repair place. Made an appointment for 8am and dropped it off. By 4 pm still no word so I called them, they hadn't even looked at it yet! So I am out 40$ for two lyfts to and from with not a thing done. Good luck to the rest of you.

My tow driver was a literal Saint this morning! My lug nuts would not fit my donut so he went & got me lug nuts from the auto parts store! He reached out to me to offer to do that. I wish I knew his name, it was Sunday 9/11 afternoon. Younger white guy, needs a raise but I wouldn't be surprised if he ran the company based on his level of service! Hopefully I won't need towed anytime soon but highly recommend. He was also very fast arriving as a bonus!

My Miata sprung a coolant leak and started to overheat. My apartment doesn't like people working on their cars in the lot, so I had WCT pick up my car and work on it. They had the work done in a short amount of time and for a reasonable price! Definitely satisfied with their work. Will be coming here again.

This place is the Best especially around the holidays I had to have my car repaired right around Christmas and it literally they picked it up towed it and literally got it done in 2 to 3 days and they did not care how many times I called to see if my car was fixed and it was it was very cheap they’re very affordable I love this place employees they’re amazing they were a card and they are great I highly highly suggest this place. The owner is amazing and very sweet.

I used Waugh Chapel Towing and Auto Repair because I was connected to them through Roadside Assistance. They arrived promptly and let me know when they were 15 minutes away. When WILL came, he didn't just tow my car and allow me to waste my time because I didn't know any better (I really know NOTHING about cars). Instead, he listened to what I was saying and took a look himself. He figured out that my battery terminal was/had been loose, and fixed it right there. He saved me half a day of work and a trip to the repair shop. Will saved my day!

My 2013 Dodge Durango had a starting problem. It took numerous times to start it. I have used this repair shop a few times with no major issues. After they diagnosed the problem, they said the problem was the Cam Shaft sensor. My truck has 4, so the one that was bad required replacing the oil pan. The work was $900.00. I was then told the truck should start ok, with a little problem, but the fuel pump has a recall for it. I get the truck home, try to restart it and it won’t start. Same problem. Nothing changed. I took it to a dealer, they serviced the warranty for free and the truck was fine. They advised the cam shaft sensor was not the problem, unless something pointed them to say that it was bad. If this repair shop had checked first, they could have told me about the fuel pump recall. I would have took it there to get that fixed for free, and any other issues that could have been found. The guy that worked the problem didn’t seem like the type that would just replace it to get some money. He even mentioned it. So I have to chalk it up to lack of experience. So if you have a simple problem or routine work, I trust this place. But complex issues, you may need someone more experienced.

Let me start by saying I have some “trust issues” when it comes to automotive repair. Despite my Reservations, Keith and his team really impressed me. I was referred by a friend and brought in my truck to troubleshoot a power steering fluid leak. Without charging me a dime, Keith did a thorough inspection and gave me an honest assessment. He let me know it wasn’t serious enough to worry about (just yet) when he could easily have justified a $1000 job. In addition, he inspected the drive train and axles to investigate a noise I was hearing and simply lubed up some components ... again for free, and without all kinds of unnecessary labor or parts. Finally, he let me know that my brakes were getting “close” instead of telling me they were due “right now” and gave me a pretty accurate forecast about when they should be replaced. I appreciate the honesty, the thorough effort, and the friendliness of the entire staff! These guys really exceeded my expectations and I’d recommend them to family and friends without reservation.

Unacceptably BAD Service - Didn't Make Mistake Right Waugh Chapel Towing and Auto (WCTNA, nonresponsive by email at WCTNauto@yahoo.com) made a mistake when servicing my car. Hey, that's not the end of the world! Occasionally, even the best must clean up a mess. However, when a service provider fixes a problem (my car's back brakes), causes another (drains my battery because of poor handling of my car), then does not solve the second problem they caused, that is just Unacceptably BAD Service. Here's the whole story. Last year (2018), I needed a new alternator for my 2005 Saturn L300. I got a really good deal from WCTNA, and the alternator still works fine. So, when my brakes needed attention, I gladly drove ten minutes past many other Mechanic Shops back to WCTNA. Again, they replaced my brakes at a good price, and I found later that they work fine. I picked up the key and walked out to my car. Surprisingly and sadly, my car's battery had been drained! Somehow, while WCTNA had my car, they had forgotten to check the vehicle's electrical system. Was the interior dome light left on? Were the headlights shining? I don't know, but my car wouldn't start. Again, this mistake alone would not keep me from returning. However, that all changed when WCTNA didn't clean up the mess they made. Instead of admitting that their poor stwardship of my vehicle led to damaging my battery, they failed by only offering to "jump" (recharge) the car's battery. Then, after hearing my concern, they... failed. They did not offer a lower price for a replacement battery. They did not even respond to my communication by email. Wait, actually, when I called back, their receptionist let me know -- "The boss says your battery was on its last leg anyway," so they suggested I buy a full new battery AND pay full price for installation. WOW, WCTNA. You made no effort to find a middle ground: no offer of a discount on my (yes, a couple years old) battery (but certainly good enough to jump my car every day without problem). You could have offered to pay for installation. Yet, you did nothing but tell me your mistake deserved no restitution to me. So, to Anne Arundel County residents, take my advice. Don't waste your money or time with WCTNA. Who knows? Maybe they will see this message. Maybe they will earn another opportunity to serve me better. In the meantime, I certainly will find some other mechanic in Crofton, Gambrills, or Bowie to help me. There are many Car Service Providers near me, so I will check their online reviews before using them!

I took my car here for an inspection, oil change, and to have the one drive assembly changed. I dropped it off at 9am after calling the day before to make sure that it would be done that day. I called later in the afternoon and was told that it was being done as we spoke and to call back in 30 minutes. I waited 45 minutes to an hour just to be safe and called back. When I called back I got a new person (shift change) and was told that they hadn't even looked at my car yet. They ended up finishing the inspection right before they closed for the day and called me to tell me it failed. One of the reasons it failed was because of the drive assembly I asked them to replace. When I questioned this the lady said they didnt know that I also wanted an oil change and for the drive assembly to be replaced. ( I wrote all of this down on the paper they have you fill out when you get there) Fast forward another day and a half. I call them because I havent heard anything about my car, they tell me it been done. You didnt think to call me when it was done. You barely have a place to park you would think they would want the cars picked up as fast as possible. Waited for they to pass me before writing this review. I have no plans to return.

We went through a season of several car breakdowns a few months ago and Will was absolutely the best. They confirm the location, confirm they are leaving, confirm they have arrived and when they are leaving the location with the vehicle, constant communication, and you feel as though your vehicle is being cared for every step of the way. I highly recommend this business.

Got a citation for brake and tag light being out... how was I supposed to know?? Had to get it fixed and have the citation signed by a certified inspection facility and so i looked up where a close one was and found this place had the best rating and boy is it well deserved! Was completely shocked when it was all fixed and I only had to pay $14! Wish I had cash on me I would have tipped. But I didn't so I'm writing this review to try to help bring them more service! And I'll certainly be returning for other car needs! The mechanic obviously cares about his work too because he pumped up all my tires that were reading low and I didn't even ask for that. Such a great place! Happy to support a local business and not a chain!

I have been using these guys for service off and on for decades. Keith and Gary are top notch stand up guys. Always fair and honest. Today I came in with a nail in my tire. 15 minutes I was back on the road! Highly recommend Waugh Chapel Service Center!

I was broken down in Crofton Md , over an hour from my house, last weekend and had been waiting 3 hours for a tow truck my towing service had promised. I gave up waiting and looked for s local garage on my iPhone. I called the Waugh Chapel garage and they came and got me within a half hour. The tow truck driver was able to attach my gear shift cable and had me follow him to the garage. Because repairing my car only took a few minutes and scraping some rust off the dewhicky where the cable attached, I was not charged for anything other than the towing! They could have taken total advantage of me but they were good people and got me on my way quickly. They renewed my faith in humanity. I am very grateful to them .

Came in for a vehicle inspection. Had my car for a few days, with no call. I called and they told me I had a few repairable issues. I ask for a price and they told me they didn't have a price at that time. Came in for a price and they gave me an invoice for one of the repairs but not all. Told me that one of the repairs required them taking it to another shop. Another couple of days went by and I had to call them again only to found out that the other shop couldn't do the repair. They recommended another shop to take it to and I had to personally drive my car to another shop for the repair. After completing that repair I brought it back in. To my amazement they finally called and told me my car is ready. I asked for the price and they still didn't have an invoice for it. I stopped by later on that day and the billing still wasn't up. I waited for 30 minutes before I finally received a bill. Two+ weeks for an inspection...... It would have been a higher rating if the communication was better and they actually had answer to question like the cost.... If an inspection is what you want please find a better place than this...

So...if you want great customer service when setting up an appointment to have your car towed, or you want the company to show up on time, then this company is for you. If you actually want the company to take your car and tow it to your selected location, then you may wish to seek an alternate company. After the tow truck company showed up this morning and was getting ready to put my vehicle on the flat bed, the tow truck driver suddenly packed up and started to leave. He gave me a courtesy call as I was watching him through the front door (it was raining, but a face-to-face explanation would have been nice) and told me he had received a police call and had to respond to the scene of an accident. He told me he could come back after dealing with that situation, but given that I had intentionally called the day before to set up a specific time for the tow truck to arrive to ensure that my vehicle got to the mechanic by 8am, waiting around for this guy to return was not an option. I called another company that came out and towed me to the shop. Unfortunately, even with the other company's responsiveness, we still did not arrive to the shop by 8am, which has resulted in my vehicle being held at the shop until Monday when they can finish things up. I learned from the other company that lack of staffing results in situations like the one I experienced. The company that ultimately towed my car was not only cheaper, more responsive, and trustworthy, but they are fully staffed to handle calls that come in from the general public AND the police. Bottom line--don't use this company unless you are comfortable with sitting around all day waiting until it's convenient for them to take your vehicle where you need it to go.

We contacted Waugh Chapel for a tow through roadside assistance. Melvin arrived promptly, knowing we had just minutes before the only service station still open closed. He quickly troubleshooted the problem, and offered to try and jump the car rather than tow it, which worked. He also identified the problem as a battery issue, and we were able to hustle to the shop and get it repaired. Without his kind and professional advice and assistance, we would have been stranded late at night hours from home. He was polite and caring - if I lived in the area, he would be my first choice to call with a car emergency.

Best, and most honest mechanic I have ever been to. Does great work, and I can always count on them. Waugh Chapel Auto & Towing is the only place I go to now. I trust their work so much that I had them fix up my 1995 Jeep Wrangler that had 210,000 miles on it right before I drove 2500 miles round trip to Key West, FL. Drove to and back without any issues whatsoever...and my Jeep seems like it's running better than it ever has since I've owned it. Hands down best mechanics out there. Go to Keith!

They took the hassle out of a tire repair and were super friendly! Took a concrete bolt out of tire in less than 10 minutes, and charged much less than other places I have taken my car for tire repairs. Will definitely visit them for future work on my car.

Thanks! Keith, I’ve received good and fast service with reasonable price. I had a positive experience with superb friendly customer service. I’ve observed customers coming in and out of Waugh Chapel Towing and Auto Repair while waiting; they were thankful and satisfied with Mr Keith, Manager answers and /or services provided. Keep up the exceptional Customer Service.

We had a very ill and handicapped friend who had his Jeep towed here based and several recommendations. The engine need repairs, they convinced him it needed a whole new engine. He paid them, they installed a new engine after having it a month. The new engine died less then 50 miles about being installed. Now they tell him that they are not willing to undertake such a project , but are refusing to refund him.

It was truly my insurance company who had me use this company for my first tow. Will was polite and the service was great. I ended up using them a second time, today, and again the service was great. I highly recommend this company and if I ever need to have my vehicle towed again I know who I'll be calling. It's not everyday I get to write a 5 star review on a company but they deserve it!

Keith is amazing. He does not do anything that is not necessary. He gives great advice, he fixes what is needed, and he doesn't charge ridiculous prices. When we moved to Maryland, we took a while to find a good mechanic that didn't just try to price gouge us. We wished that we had found him earlier. We have been using him for the past four years and have been pleased every time with his work. If we need something done, we drop off the car the night before and it is usually ready by the afternoon of the next day. There is a waiting area, but it is small, and as he is really busy, it is best to just drop off your car. I definitely recommend this place!