As I arrived in Frostburg this afternoon, my headlight went out. I didn’t want to drive two hours back home later, in the dark, with one headlight. I stopped here about 20 minutes before closing and the employee on duty not only looked up the right headlight and sold it to me (which was what I expected), but also installed the new headlight for me! I was on my way within minutes with two good headlights. The great service was very much appreciated!!
So thankful for Zach who helped us in a pinch when my car broke down on a trip that landed us unexpectedly in Frostburg. He was so kind to take time to help us diagnose what the issue was, let us know the timing of when this auto part store opened and put our mind to ease. Then when we came in, Jaret took great care of us, rushed to get the part we needed and loaned us the tools to change our coil in my car. Super grateful for kind people in this world, but especially grateful for these two young men. Check out this place if you need any parts in the surrounding area or if you find yourself with car troubles near by, try to make it here!
After rupturing a hydraulic hose on my track loader while working at my son's home in Frostburg, I did a quick search for shops who could make us a replacement. Realizing it was 5:45 PM and this shop closed at 6PM, I was certain the project would have to wait until the next day to finish. Needing a larger wrench to remove the hose, I made a beeline to the shop to purchase a wrench so I could at least remove the hose and be ready have a new hose produced in the morning. When I arrived and explained my predicament, instead of making an easy sale of the wrench and heading home for dinner, I was LOANED a wrench, and given instructions to come around back to make the return after removing the burst hose.
Already a bit taken aback by the kindness and trust, I hurried to remove the hose and return the wrench. Expecting to return the wrench and hose and wait for a new hose the next morning... instead, I was ushered in the back the shop while the employee proceeded to make me a replacement hose. To top it all off, I was loaned the wrench again to install the new hose and, instead of asking me to hurry back with the wrench, he tells me to go ahead and go back to work and he will stop by on his way home to pick up the loaner wrench!
What a breath of fresh air and a demonstration of kindness that is hard to find these days. I can tell you this, I will happily drive out of my way to give this shop my business in the future.
THANK YOU for going out of your way to make the day of 2 perfect strangers! It will not be forgotten!
The staff are extremely nice to work with. All parts that I ordered for my vehicle were ALWAYS the right part. Great Business with excellent customer service. The only place that I visit when needing something for my vehicle. Check them. Go
This is the kind of place that makes me feel like a deer in headlights... But they always make me feel like a success in getting the parts needed for my old car. Friendly, helpful, courteous.
Great place to get your auto parts. If you need any stihl products they have great pricing and very knowledgable staff. They dont push you to buy the most expensive, the help you find what fits your individual needs. Great staff and great service.
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