What clients say about Auto Barn in Berwick Township (ME)
Just bought a 2017 Buick Encore on Thursday from here and I couldn't be happier. The entire process felt seamless and everyone was polite and professional. And the apple pie was delicious. Thank you all for an amazing experience. My wife and I will be visiting you again for our next vehicle purchase.
Bought a beautiful CR-V here and the experience could not have been easier! Eric and Marla were wonderful and made sure I was confident in my purchase. The pie was the cherry on top :)
What I love about the Auto Barn is their honesty and integrity. A small family business doesn't stay in business for over 40 years unless they are doing something right. We have purchased 2 vehicles from them and the next time I need a vehicle, I know where I'm going. Thank you Marla, Eric and John for smooth seamless transactions. Besides loving the vehicles, we were presented with a fresh baked apple pie to take home. Delish!!!
I have purchased 2 vehicles from them. Both sales were pretty smooth. Both cars were in very good shape. I had minor issues with both and they were taken care of.
I didn’t buy the car, but it was a pleasant experience checking out a car that they had. Not something I could say about all the places I’ve shopped for used cars at over the years. I certainly wouldn’t hesitate to go back if they have what I’m looking for in the future.
I wanted to like this place so bad but the red flags being thrown by Eric and Marla were terrible. I went in looking for a van that I had found online. It looked great but needed some brake work and was stuck in the garage due to another car breaking down. I was told it would be ready in a week. 1 week goes by and nothing had changed. Still hadent been to the shop. I was leaving on vacation and was assured it would be ready for me the following Friday. I called the Thursday before and was told by Eric that everything was good to go and to call the next morning at 9. So I did. I spoke with Marla. She said the van was ready but it needed an inspection. What? they had almost 3 weeks to get it done and I was told the night before that it was ready. I was annoyed but gave them one more chance. Eric then calls and tells me he's hesitant to sell it to me because there is an issue with the rear air. I had to ask him 4 times if he had known about that issue when we had talked the day before. He beat around the bush and gave me every excuse in the world, his 80 year old father didn't know what he was talking about, one of the guys said it was messed up, he wanted to put his hands on the situation were all excuses he gave me, before finally admitting that he had forgotten. This was the last straw. So unprofessional. The lying and excuses were more than I could take. But again Eric promised me that as soon as it was ready I'd have first refusal and he'd call me personally. I just checked today and it's listed on their website. I haven't recieved a call or email giving me first refusal so looks like they told another lie to shut me up. They kept telling me how they were short staffed, but if they run things like that, it's easy to understand why they can't keep help.
Edited to add this. Upon seeing the review posted, Eric called and verbally attacked me for posting a negative review online. Talking over me and steemrolling the conversation with insults. Instead of trying to fix the situation, he tells me that I must not be a nice person, and that I must have issues with other people. Wrong, only lying salesmen. He then proceeds to tell me that the reason he didn't call is because he lost my number. That I had given him at least 3 times. he tells me it's because he wrote it on a tiny piece of paper and lost it. Not very professional if you ask me.
Autobarn is a great place to purchase a vehicle. Most have high mileage but they are all hand selected and in great shape. Paperwork is easy compared to big dealerships and you get a home baked pie. Highly recommend them.
I purchased a 2011 Chevy Silverado in March 2021. The staff were very helpful and very professional. The truck is amazing we love it so much. I would highly recommend The Auto Barn! And the Homemade Apple pie sealed the deal for my pregnant wife!
If I could give more than 5 stars, I would! I recently bought a truck here, my first time financing a vehicle. Eric walked me through everything step by step and helped guide me through the process. I am SO GLAD I bought my GMC Sierra here instead of another dealership. I felt completely comfortable. And to top it all of they made me the best apple pie I’ve ever had!!!
Thank you auto barn!!!!
Review from ginger and Steve :)
Honest, down to earth car dealer that wants you to get the car you deserve. I have yet to have a better experience with a car dealership in my life. I ended up not purchasing a vehicle, but I am very glad I stopped by.
Honest, friendly, and comprehensive people from beginning to end. They worked with me to give me a fair amount for my trade-in, even though it was high-mileage and needed some work. They worked with me again to lower the sales price of the vehicle (a beautiful 2007 Chevrolet Trailblazer with only 84K miles!) to work with my budget constraints. They were very understanding of my lender's requirements of the vehicle, and gave me all the time I needed to test-drive and bring the vehicle to a mechanic for a second opinion. The paperwork and sale took all of 30 minutes or so. Much better than my last vehicle purchase from another dealer (5+ hours, very stressful and dishonest tactics). To top it all off, they baked us an amazing apple pie! I would definitely recommend them to anyone looking for a low-mileage, excellent condition vehicle!
Drove over an hour to look at a car. It’s a small place with cars parked on their lawn not your typical dealership. Took it for a test drive and liked it. Spoke to the owner and he was very gruff and even swore a couple times in front of our child. When talking about the price he wouldn’t negotiate on the price at all even by $100. Every auto website said the car was overpriced by atleast $500. We left without the car and saw that they increased the price even more the next day which the owner said he was going to do. Four month later, the car is still sitting there. Needless to say, bad customer service and aweful prices. Don’t waste you’r time.
So far so good. My fiances daughter went in and purchased a vehicle from them yesterday and we/she were very satisfied. They take great care of thier customers the price was spot on the car was nice and clean and customer service was personal,friendly and not rushed And She even walked away with a home made Apple pie. Would reccomend Auto Barn to anyone.
Bought an older vehicle which developed an expensive problem within a couple months. I'd purchased a service contract, but that company balked at covering the repair. Contacted Eric and Marla for help, as they assured me they would when I bought the service agreement. Within 24 hours, problem resolved, repair covered. You won't get that kind of backup at a big dealership. Thank you Auto Barn!
Top notch....My wife and I purchased a pick up truck Aug 5th from these folks. It was a pleasant buying experience and I am very pleased to highly recommend this business.
Hey! Hey! ya you! The one looking for a car...This this is the place you want to go first. I just ended my car buying search here, and have had no regrets. I rarely write reviews, but I thought this place really deserved it. Eric, Marla actually everyone there was friendly courteous and professional. I believe I was treated very fairly and they are true to their word and ideology of the "golden rule".
I can assure you the next time a friend or a family member or myself need a vehicle This place is where I am going to go first.
The whole business is located on a wonderful shaded area and the lot was clean and organized. They baked me a apple pie to say thank you after my purchase was complete. If I could give more stars I would...Now stop reading this go there :)
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