What clients say about Prouty Auto Body in Dover-Foxcroft Township (ME)
This guy just almost killed me and my family on the highway before the island falls exit heading south…. For a auto body shop you would think he would know how to drive with a trailer on his truck
This place took excellent care of me at last minute they made the entire process so easy. I had a collision with a deer and I had the car towed to them and they promptly got me in a rental which was a worry for me as the first thing u think about is how am I going to get to work and back and it being so rural here in Maine. Took the stress away completely for me. They also delt very well with my insurance company and made sure I was taken care of very well. Always very pleasant service and conversations with every one I spoke with. Great place to go if you are needing work done for sure!! Took the worry away completely for me.
Thanks Prouty Auto Body for the BEST service possible on a really bad day for me.
Prouty auto body has done repair work for me several times. They are always professional and great to work with. Anytime I call they always have an update, and if any issues arise, they’re quick to call with a solution. I would highly recommend them as a company to anyone.
We received exceptional work quality and attention to detail. We were given professional and personal service every step of the way. Thank you for a great experience with a hometown business!
Didn't hesitate to trust Prouty with your auto body needs as they do not disappoint!
Great experience! Staff very knowledgeable, and willing to put in that little bit of extra effort for the customer! Really makes a difference when you're trying to get your daily driver back on the road after an accident. And they also painted my snowmobile windshield! Bonus!
I came home for a visit in Rockwood in august and got into an accident on my way back to Massachusetts where I currently live. It’s 300+ miles away. It was a pretty serious accident with a good amount of aesthetic damage to the front bumper, hood and roof of my car and a fair amount of mechanical damage. The folks I spoke with were great, extremely friendly and empathetic. I can’t stress how professional they were over the phone. Originally the quote was 7k and when my insurance adjuster called it had dropped to 5k- being so far out of state everything had to be handled over the phone. No one had an answer as to why the price had dropped but who would argue a lesser price? Well…by the time I got my car back the answer was obvious- they never replaced the roof rails or fixed the roof at all from the scrapes dents and scuffs my roof rack left after breaking off. They never included the crossbars. They left a cracked and spidered windshield on the vehicle, the installed the hood of the vehicle incorrectly but mostly -and more importantly- they never indicated that there was a check engine light on after fixing it. There had NEVER been one on before. Mind you because I was injured I couldn’t pick the car up on my own so my sister had to spend time and money to pick it up FOR me. Again- we’re now 300+ miles away from Dover instead of 50. It’s been nothing but a struggle since going here with insurance- we can’t just “bring it back” for repairs and honestly they shouldn’t have put their clientele in this kind of position. I expect this kind of thing from the mechanics in western ma- not from home. Do not recommend going here.
Update- many of the mechanical fixes that were charged to my insurance were never made or replaced in the vehicle. Checks were not placed on any of the parts replaced. The battery was shoved so carelessly back into the vehicle that the harness behind it was smashed causing an electrical issue. They didn’t even Install -wiper blades- correctly ffs. The car is still being repaired almost a year later.
Scheduled an appointment, brought in my truck, they had it back to be the next day looking good as new. If I ever need body work done I know where to go!
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