What clients say about O'Reilly Auto Parts in Rockland (ME)
Very knowledgeable and knows what they are talking about. Needed more duct tape for a project. The phone mount is good so far. The sticky parts works well. The permanent mount I’ll try this summer. Thanks guys and this is one of my longer reviews so thanks!
Popped in because I needed a code read. Only one guy working, but in between going out to help another customer with a question on his vehicle and pulling multiple parts for another guy, he still cheerfully and efficiently pulled the code, gave me a printout and a parts quote and sent me on my way in less than 5 minutes. What's not to like?
cheerful bunch of fellows, tested the battery and gave us recommendations for a new charger.
Been to locations from coast to coast and this one was as good as any.
John came out to my car and helped me get my wiper installed without any hesitation, he also made sure I would know how to do it myself next time. Thank you for your outstanding service.
Placed an online order for pickup. Just some headlight bulbs. They had it ready before they even opened. Were super nice and fast upon my arrival. Couldn't install them since he was working alone but I was able to do it myself when I got home. Between them and VIP, they're a good team and I'm satisfied.
These guys are great, they have helped me replace my headlight bulbs and install my new seat covers for free.
I have always had excellent customer service whenever I shop here. They explain the price differences between similar products, helping me figure out which one is the best option instead of upselling the most expensive choice.
On vacation to mid coast Maine. Summer of 2023. Our car overheated. We called two other places in town. They both said they were full. I called O'Reilly and they took us in that day. By the end of the day the water pump and serpentine belt were replaced. The price was affordable. The secretary was kind and understanding of our situation. She was working hard all day long and took time to patiently help our family. Thankful for their help during our predicament.
I called to get a price for brakes. They placed me on hold were I listened to a constant beep beep for over 2 minutes. It was one of the worst sounds I’ve had come though a phone. They laughed when I told them how horrible it was. I had to repeat what I was calling about multiple times and through out the entire process they asked me to repeat the information again and again. They were more expensive than the other parts stores. I won’t be calling them for any parts again. Update your hold system no one wants to hear that sound ever.
The employees are always friendly and polite they are very helpful this is one of my favorite stores I wish I could go to this one every time but my boyfriends work is closer to the rockland one and his boss has account there so we have to use that one and it don’t have as much stuff or as clean
We were traveling from out of town and our tire light came on. After being turned away from several gas stations that required payment for air, we pulled in to O’Reilly’s and asked them to check our tires. They fully checked and put air in our tires with a smile and no charge. Highly commend this business for their above and beyond customer service.
Thomas was very helpful ask about a product and they had it. He said their products get filled every couple days which autozone is once a week. For now on I'll go to O'Reilly auto parts.
The two men behind the counter were very helpful and answered my auto questions. They steered me in the right direction for my two purchases. Very cheerful guys.
Tenants Harbor customer.
Service people are awesome!!! I had to order 2 tires. This was Thursday. It's Monday and we hope they show tomorrow!! Me too!! Spare tire has had to put on serious miles!!!
I drive past two other auto parts stores to shop at O'Reillys because of the staff. I approached Larry with an unusual request and instead of saying they didn't have the item he spent time and came up with an alternative suggestion to solve my problem. Now I'm a loyal customer.
Trying to talk to the guy, and he isn't really isn't listening to me. I ask him for a front bumper, license plate bracket and he looks up a rear bumper light assembly. After I try a few more times to explain I have a new front bumper and I need to mount a bracket to hold my license plate, I searched it out myself in the store.
Frequently has parts that other places can't get as quickly. Willing to go the extra mile if you need something. The staff is friendly and most are quite knowledgeable.
The alternator went on my mom's car 2 hours from her house on a frigid January day. Thank goodness for an employee named Larry. He was so responsive in the crisis and allowed her to leave her car overnight. He did everything necessary to make sure she could make it home safe the next day. I cant tell you how grateful I am that someone was there to help her when she was so far from home.
Slow to get the parts when they need to be ordered from warehouse. What was promised for brake parts on a 2004 Dodge Dakota, took 48 hours to arrive so all the parts were in-stock, not overnight as promised.
They did get all the correct parts I needed eventually.
The wife and I were on vacation in a rental Ford Explorer out of Boston. Both of us are retired. The check tire pressure light came on. What to do since I had no tire gauge and no car manual in the glovebox?
Luckily I saw this O'Reilly Auto Parts facility in Rockland and stopped to see if a mechanic on duty could help.
To my surprise the mechanic was a thin young women with a few tats. She very nicely stopped what she was doing, checked all four tires, added air and gave me some advice on keeping an eye on them. No charge.
To this young woman I say "thank you." We had no further problems on the trip through New Hampshire, Vermont and Quebec.
Barbara the manager has superior knowledge and will go out of her way to answer your questions and find you the best deals on parts! I also would bet my money that she can change windshield wipers faster than anyone on the East Coast!
Unreliable service; the clerks are unwilling to say they don't know answers, and will say what it takes to get a sale. Further, the store selection leans to appearance versus performance and the tools are poor quality. Any other automotive store in Rockland would be a better idea.
Some of the people that work there are AWESOME! BUT some people are just plain out rude and disrespectful. I have never had anyone be so rude before towards me. I have never been treated so horribly by a company that is supposedly so good.
Website
