They provide an estimate for repairs, then do not communicate with me at all about the progress of my vehicle.
I had to be the one to call them which is very unprofessional of a business. They quoted me a low ball price estimate and when I called for a second time (since they said "only 2 hours") I was told the part was more expensive and that they needed my car longer.
Complete bogus. HOW CAN YOU RUN A BUSINESS AND NOT COMMUNICATE PROPERLY TO YOUR CUSTOMERS????
YOU NEED TO TELL THE CUSTOMER THIS INFORMATION WHEN YOU QUOTE THEM A PRICE AND THEN JUST DO WHATEVER THE HECK YOU WANT.
THAT IS NOT GOOD BUSINESS AND NOT HOW SOMEONE SHOULD BE TREATED.
I TOLD YOU I ONLY HAD A CERTAIN AMOUNT OF MONEY. WOULDN'T YOU THINK TO CALL THE CUSTOMER AT THE VERY LEAST LET THEM KNOW THE PRICE????
YOU HAVE BEEN IN BUSINESS LONG ENOUGH AND YET DO NOT KNOW HOW TO COMMUNICATE TO YOUR CUSTOMERS????
IS THIS HOW YOU WANT TO BE TREATED?!
My AC to my car was not working properly and I brought it to multiple places as they charge me quite a bit and yet every time after a couple days will stop working, I am disabled with a very limited income due to being hit by for negligent drivers so it’s really frustrating spending money I did not have to so-called fix a problem that we just keep coming right back up a couple days later, so I found this place and within an hour he was able to find a problem and find a solution and it’s been working great ever since. This is the type of business who is priority is ensuring the customer is taken care of rather than collecting the cash you could tell just by being there that their way of doing things as if you do the job the right way and treat people the right way that’s how you’ll get the repeat business by being of honor and integrity and I wish I had better words to explain but this place it’s like this, if only the whole world had businesses operating like this it would be such a better place as we’ve all seen too much ego and greed just growing day by day so I still see a business operating like this just really really made me feel positive.
I had my car into four different garages because my air conditioning was not working properly each time paying hundreds of dollars where I would just have temporary cold air, I am disabled with low income and I could not handle those kind of losses but I found Phil Carter’s garage and within a short amount of time they found the actual problem for my air conditioner in my car and had it fixed where others failed or just rip me off but I’d rather focus on the one that did do the right thing they were more focused on being sure they fix the problem rather than just slap a bill until you have a good day. This is the kind of business ethic that is missing so much these days and if only every business treat their customers this way what a better world it would be.
I love these people. I trust them more than anyone else with my vehicles. Boss Lady in the office is a peach and Larry is very smart and always gets the job done right. The first time.
Fixed. My G.M.C. truck from over heating ..Very. affordable...I tried to fix but after doing a water pump .and Thermostat myself it still over heated .......so brought to Phil...and he fixed it.
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