This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Randy's Auto Parts in Auburn, ME earns a solid 75/100: many praise friendly, knowledgeable staff, referrals when parts aren’t in stock, fair-to-great pricing, and quick fixes or credits when issues arise. Inventory is broad (used tires noted), though gaps appear for some European models and Tundra parts. Ease of finding parts is helped by staff locating or sourcing items, but wrong picks and phone friction show up. Wait times and missed pickup promises are common complaints, along with occasional rude counter/lowball junk offers. Yard organization isn’t clearly described.
Randys is AWESOME! I busted the window in my rear hatch and couldn't find a hatch anywhere. Joe at Randy's saw my Facebook post looking for one and reached out to let me know they had 2, I drove from Augusta to Auburn and I'm so glad I did. The rear hatch fits perfectly. I actually love the color difference and have got compliments on how kinda cool it looks. Joe went above and beyond in my book and when needed I'll be doing my business at Randy's!
Clearly don't want buisness. Told me would help me out and have something towed by the afternoon and junked. It's 4 and they close in a hr . Good business. Edit Just wanted to add this. These guys told me they would pick it up on Monday. Then called me on Wednesday . They literally offered me 100$ to junk a car that everyone else offered me 225 on. Wonder why they offer you so much less and treat people like crap?
Owner appeared irritated / super rude each time my husband spoke with him. Gave an amount he would pay for 2 vehicles then towed them away and gave $100 less than the price he stated originally. DON’T recommend at all.
Joe and Randy are stand up guys. If they don't have it they will do their best for me to get it. They are my first call when looking for used parts. Thanks guys.
The guys at Randy's are so friendly and helpful and knowledgeable and if they don't have the part they're only too happy to refer you to someone who does have the part. Today they save me a bunch of money and also located the third part that I was looking for and not only that but wrote down the name of the company and their phone number so that I could drive there and save a bunch of shipping costs.
I've called on many occasions but never seem to have any Mazda, VW, AUDI or Mercedes parts so if looking for any of these look else where. Staff seems snooty and rude, almost like they are better then you.
Been going to them for the past 15 years. If they don't have it they'll order it. If it's nothing they can get. They'll tell ya where you can.
The big boy behind the counter is a gentle giant, don't be scared
The parts they give you yes of course they're used so there's a possibility that they won't work when you go to use them and have to bring them back to get different parts
I love the guys here very much, we live in a hypersensitive age where everyone gets offended by everything. But this place is like a preservation in what it's like to be a man again. Every time I come in I see my big bearded breathern ready with a quick joke. It's a very nostalgic feeling. It's also nice to be able to actually have the guy behind the counter who knows about fixing his own vehicles. Not some kid who can barely use the computer let alone tell you about car parts. Only issue is the last couple times I've gotten the wrong parts when I called them in...but he is always quick to help me fix the issue.
Awesome place! Friendly and have the parts you need at a price you want.. Randy's has an extensive inventory. They also have a side show attraction there as well for your entertainment. Ask for "Tiny"...
Love Randy's for all my auto parts needs. Randy is amazing, an incredibly nice guy. Everyone there is really friendly. Randy always has the best prices around and awesome service as well.
Great place for used auto and truck parts of all kinds. Friendly staff, very efficient. I will definitely go back and recommend this to anyone. Super fair and reasonable prices.
Traveled over an hour to get parts called before I went they told me that they could have them out that day went down paid and they told me they would have them out by tomorrow that they'd call me when there ready... He was rude on phone and in person it wouldn't have been a problem if I had my own car running but had to find a ride and go there with 3 cranky kids.. Next time I'll just do my business elsewhere not worth the over an hour travel there and back home for nothing and the attiude that we got in the process..
Worst customer service
Said parts will be ready for pickup at 11
Showed up at 12 and left 2 hours later with no parts
Had to come back next day to pick up the parts. No sorry from the salesperson. Not even any inconvenience discount just the worst place I've ever bought parts at. Wont get my business anymore.
Worst place to buy parts.. called them in the morning and they told me theyll have the doors off by lunch.. showed up there at lunch and they told me to go have lunch and theyll have it off in the afternoon .. so i got lunch came back and they still didnt have the doors off so i checked where the truck was and noone was working on it .. had to go home and come back the next day .. not polite either.. bunch of clowns
I usually don't do too bad about getting parse error that pretty reasonable and if they don't have it there they will hunt it down to see if they can get it for you they're very nice very polite they do all the research work so I do recommend them .
Made me drive half an hour for the wrong sized tire. Then gave me attitude claiming I asked for a 16 when I clearly stated 15 both on the phone and in person.
7 Rodman Rd, Auburn, METruck parts supplier
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