Yesterday on my way back from tx I was dealing with a lot in my head. Traveling home for the holidays and not making it before someone passes is hard. So on my way back to where I live in Alabama and understanding the remoteness of I-49 I decided to stop and help a few motorists with tire problems since I had my tools with me. Tools that I own for a roadside business I own in another state. On the 3rd car a Hyundai Elantra I met a young lady who was stranded and didn’t even know if she had a spare. I told her where to look and she did have one! As I was in the process of tightening the lug nuts a tow truck driver pulled up from this company. Immediately pissed off saying who sent you. I stated no one sent me I’m a passerby and if you need to take credit for it in tow book do so. For those who don’t know tow book is a way we roadside companies dispatch our drivers. Anyway he immediately started screaming it’s a cash call it’s a cash call and then exclaimed someone here is going to pay me for showing up! I said sir the attitude isn’t needed and it’s not illegal to be a Good Samaritan. He immediately called his dispatcher I think I heard him say Kay had sent him the call being extremely rude and aggressive to the customer in which he was there to originally assist. This guy is the epitome of what is wrong with this industry. I understand from both sides and the customers perspective on Christmas Eve of just wanting to be with family especially since I didn’t make it to mine. You never know what someone’s dealing with sir. Leave emotions at the cab and put professionalism on the ground. Your driver was extremely unprofessional in this situation.
2 weeks ago we got a flat at 11pm on a Saturday night. The whole tire split. We were stuck! But thanks to Joseph we got our baby towed home to get a new tire! Thank you, Joseph!
Sunday, I was on my way to work and a water hose burst on my Audi A7. I contacted all available towing companies in the Alexandria/Pineville area and every one of them had an excuse or their drivers were already busy. Called American Towing and they came right away. It was very hot but, the driver helped me to pour water in the car and helped me in everything that needed to be done to get me off the side of the road and safely with my vehicle. I will use the from now on.
VERY VERY VERY nice and respectful group of people. Everything was easy and quick. Thank you guys for amazing customer service!!! I appreciate you guys.
Me and my friend got stuck in a ditch police arrived called tow for us cops nor tow person explained exactly what the procedure was going to be as we had no apple pay or cash (only two options) which is insane! Phone dead could not contact anyone. Tow person tried the only number I knew and left a message. Cops left and tow person left us in the middle of street in the dark as it was after 1am in the morning. Never felt so disappointed, abandoned and let down by people that are presumed to protect and help others. And tow person states I can't even get my truck out until Monday. So it's not about recommending this tow company in this review...it's about knowing what to expect if you don't have roadside assistance or any money on hand or cellphone. Keep a physical list of contacts in your dash if possible or add roadside to your insurance. So maybe just maybe you and your female friend won't be left out in the damn streets like a dog in a city you're not even from...SMH
They gave me a price when they got there they couldn't do the job what they offer went up on the price over 1000 because they only came with 50 feet of cable and the still charged me 250. Another towing company came out he had to show them how to pull me out. I really think they just wanted more money
My truck was stuck in the mud and I reached out to this company. It was the best thing I ever did very helpful and understanding and reasonable. I really appreciate it.
Paid 95$ just to come unlock my doors after locking my keys in the car. They arrived in 20 minutes. I was satisfied. Door unlocked in under a minute. Just wasn't happy about the price. I've paid less for towing fees in the city.
After breaking down in Lena, and having no other option but a tow we weren’t sure who to call. Luckily the Sheriff stopped to get gas and recommended American Towing out of Alexandria. Although it took awhile for them to get to us, which in the moment is always frustrating Joseph explained that he had been flagged down by someone else that needed help he was trying his best to get to us. When he did arrive our car was on his truck and ready to go in 15 minutes. We told him of our intentions of just going to a truck stop and hoping to find help there. Luckily Joseph talked us out of getting dropped off in the middle of nowhere and offered to take us to Alexandria. He found us a safe spot with an auto shop and a hotel within walking distance of each other. Thanks to Joseph we were back on the road headed to Alaska just a few days later. Thank you Joseph! Thank You American Towing!
As a single mother grappling with the weight of loss and navigating the complexities of life, my experience with American Towing has been nothing short of heartbreaking. From the very first encounter, their lack of compassion and empathy has left an indelible mark on my already fragile spirit. 1. Insensitive Handling of My Mother’s Passing: My mother’s recent demise cast a shadow over my existence. She was under hospice care—a time when empathy and understanding should prevail. But American Towing remained unmoved. No acknowledgment, no condolences—just cold detachment. 2. Legal Compliance and Insurance: As a responsible citizen, I had insurance coverage for my car. I followed every protocol diligently. Yet, when faced with the need to prove this, their response was callous. The law may be rigid, but humanity should not be. 3. Communication: The Asian lady—whose name I never learned—became the embodiment of my anguish. She hung up on me, her tone devoid of empathy. Rude, nonchalant, and dismissive, she shattered any hope of a compassionate resolution. 4. Emotional Toll: My car, a 2006 Acura TL, was more than metal and rubber—it was my lifeline. In my darkest moments, it provided solace. But American Towing seized it without remorse, leaving me adrift. Their actions amplified my grief, adding to the weight of my struggles. 5. Overall Experience: This ordeal ranks as the most horrible encounter I’ve ever faced. It transcends mere inconvenience; it pierces the soul. I implore American Towing to recognize the human beings behind the paperwork—to treat us with kindness, especially during our darkest hours. In the end, it’s not just about cars; it’s about compassion. May they learn that lesson before another heart breaks in their lot.
They gave excellent service, even though it was pouring rain, getting my truck out of a ditch where it wound up after an accident. They were also courteous while talking to my husband and me while they were pulling the truck out of the ditch.
On my way home, I encountered engine troubles and pulled over on I-49. Called America Towing and was met with Mr. James Carter 15 minutes earlier than the ETA I was given. It was nerve wreaking just being on the interstate stranded, but Mr. Carter was very reassuring and professional. Thank you Mr. Carter and thanks to American Towing for all your help!!
Very professional service! Driver contacted me in advance, before leaving his location to let me know he was on his way! Very knowledgeable about his work! Highly recommend!
I needed a few abandoned cars removed from a property. I called American Towing and Recovery. I talked with Anthony and he was very pleasant and professional. He understood my situation and said that he could provide the service I needed and could work around my schedule. I was met at the site early the next morning by Ronny with a rollback truck. It was clear to see that Ronny had a lot of experience at his job. He was very friendly and very efficient at loading the cars. Their towing fees are very reasonable. I would highly recommend them. They are the company that I will use for any future towing needs. Kudos to Anthony, Ronny, and American Towing and Recovery!
Joseph was extremely professional, friendly, and helpful. Got my SUV back home with no issues what so ever. He got there promptly and had the SUV loaded and gone within minutes. Drove very safely and courteously. I will keep this tow company for future events.
So I was stuck on on the hwy because my car was acting crazy didn’t want pick up speedi I definitely wasnt gonna keep driving. I called everybody but the tow company because I was worried they was going to take too long. Anerican Towing came before the estimated of arrival. Kyle was service and he was a very nice person. I even got to ride to my house and didn’t have to find a ride home. He was very friendly and I made him laugh too.
Put in an appointment for my truck to be picked up between 12-12:30 only to sit around all day and keep getting the run around. Called every hour and was told "20-30 minutes we'll head that way." Finally at 5:30 that told me it probably wouldn't be that day and blamed the weather that had only just rolled in and that I kept reminding them about.
Unfortunately my truck had to be moved the next day but atleast twisted metal came out BEFORE their expected arrival time. It's a good thing I wasn't stranded on the side of the road y'all would've let me burn in this Louisiana heat!
Car stopped running 2 miles from Lena on I49. Called American Towing in Alexandria and they responded quickly. The driver, James, got to my location in about 35 min. He has a great personality and us extremely competent. He treated me like a friend. I highly recommend this company if you need towing. .
Had an emergency situation, and American Towing was the way to go. Lacey was the one that took the call, and was very professional and had a driver on the call in great timing. I would highly recommend this company, and will be using them for future services.
Driver was nice even though I called at 2am . There advertised to be 24/7 service . Buy he asked to call back after 9am . Truck came fine and was decent timing after he made pick up . Only real complaint was price .
Such a blessing on this holiday weekend! Our minivan overheated on our drive home over Thanksgiving weekend, and we found ourselves stranded on the side of the interstate. Laquanda, Jasen, Wesley, and Lonnie, from American Towing and Recovery, came out and collected the van and our entire family, bringing us in to town for the repair. Laquanda even brought out her own van to transport all of our family. The price was fair, the service was prompt, and even better, the employees were helpfully and friendly! I cannot express how grateful I am for the help they provided during our time of need!
My car broke down 18 miles south of Alexandria the Saturday after Thanksgiving. I called and a very nice lady answered, located me, and sent a driver to get us. I told her I was traveling with my family and she said not to worry, she would get us a ride. Concerned about us she came and picked us up herself. I can’t say enough good things about the people who helped me and my family during a very stressful time. Thanks to Laquanda, Jasen, Wesley and Lonnie. These are some of the nicest, most caring people you can meet. And, by the way, the price was more than fair.
I was in a wreck that totaled my car. I’ve never needed a towing service in Alexandria so I didn’t have a preference on who the police called to tow the car. I am extremely happy that they called this company. The entire experience has been above and beyond my expectations. They have been polite, caring, considerate, helpful, and professional. I would absolutely recommend them to anyone and everyone with the need. Thank you so much for making a horrific experience a little less stressful!
Me and my best friend was broke down on 107 in Marksville Louisiana. I called my insurance company and we chose American Towing to come get us. Joseph came out to our needs and he was a awesome tow truck driver. Joseph was very respectful and had a great personality with us. Joseph took good care of our vehicle. We all had a great conversation with him when he got the vehicle to the house. I don't know if Joseph will see this but plz let him know we thank him so much. Ty to American Towing for having such a wonderful worker on your team.
Ask for the best one on the team! Mr.Thomas will be there on time! He definitely got my car safely back home from being on side the street! Don’t stress, Preston at-least that what it said on his shirt, came in Peace!
I've had to use them 3 times in the last 6 months. Same driver every time. He is a completely disrespectful, rude jerk. First time he towed, he broke my oil pan and scraped the whole underside of my car using a wheel lift which was completely unnecessary. Them he denied ever using the wheel lift, in spite of witnesses, and told my mechanics if I wanted to sue him bring it on. Well, they had to pay for the damages because my mechanic and insurance adjuster both verified that type of damage is cause by a wheel lift. Second time, he had an attitude about taking it back to my mechanic who is a good 2 hours away from me, but it is what they are paid to do. Third time, he complained again, got rude with me when I forgot my keys, and proceeded to cuss my 18 year old daughter when she met with him. When he arrived at my mechanic's, they got into another heated argument. If I have a choice in whom I use again, it wont be them. Nor will i recommend them to anyone.
James was a blessing to us on our trip. Honestly didn’t know hard working genuinely nice people like this still existed. It was a horrible situation and he came to our rescue with such a welcoming attitude he really made us forget about the hardship. -Karen
Aug 08, 2018
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