Called and requested a tow to pull corvette home after 6 and half hours they sent wrong truck and could not make the tow.. and office refused refund ...Charges will be disputed
I do not recommend Towmasters to anyone. On December 14 around 6pm, after I was hit and run over by a vehicle, Towmasters towed my truck to their yard. I own a tow business myself (Aaqil with Roadside Launch), and the vehicle they towed was my tow truck.
While my truck was in their possession, cameras and other equipment were stolen from it. I reported this and spoke with their “claims department,” but I never received any real follow-up. When I eventually spoke with the owner, there was no accountability—he immediately took his employee’s side, and acted as if the missing property wasn’t their responsibility.
It got worse when I paid $1,700 to have my truck towed out of their yard. I repeatedly asked dispatch to have the driver call me so I could confirm the drop-off location. The driver never contacted me. I also was never notified when the truck was dropped off. When I called dispatch, they told me it had already been delivered.
I drove 30 minutes to the address I was told, and the truck wasn’t there. It was left about a quarter mile away on someone else’s property—sitting on their lawn. Then we couldn’t locate the keys. Dispatch had me waiting for hours for an answer, and by 11pm I was told I’d have to wait until the next morning to get the key. I was genuinely worried my truck would be towed again because of where they left it. The next morning I finally got the key, drove back, and had to move my crashed truck myself to the correct address.
Towmasters was careless, unprofessional, and showed zero concern for the situation. I want a refund for the tow and I want my stolen cameras returned—my actual cameras, not replacements. Based on my experience, I believe people should be extremely careful dealing with this company.
Extremely unprofessional and unacceptable experience.
After an accident, this company towed a friend’s vehicle, and multiple personal items were missing afterward, including cameras, a wallet, and other belongings. These items were in the vehicle prior to the tow, and the car was taken while the owner was transported to the hospital by ambulance. Draw your own conclusions.
What made the situation worse was the company’s response — or lack of one. Management showed no concern, no accountability, and no willingness to investigate or assist. Their indifference strongly suggests they either condone this behavior or simply do not care about operating a reputable business.
Professionalism across the board was nonexistent. The office staff was disrespectful, disengaged, and more focused on personal matters than helping customers. The tow drivers were careless, showed no concern for proper handling of the vehicle, and demonstrated poor communication.
To make matters even worse, after paying over $1,500, the vehicle was dropped off at the wrong destination.
Between the missing property, lack of assistance, and overall unprofessional conduct from both employees and the owner, I would strongly advise others to avoid this company entirely.
This is one sad company constantly lie and push your time back never want to use they services never in my life and will never never never recommend them to nobody else
Waited almost two hours in a very bad spot barely off the road in a construction zone. Finally called them. They said they had called me and got a fax machine, so obviously something didn’t work right. Instead of trying again or showing up to the spot they had gps coordinates to, they just didn’t show up. They said it would be another two hours and to just call and it reassigned by the insurance. The insurance reassigned it to another company who called me no problem and showed up quicker than estimated and got my car loaded up. Next time, I’ll just call them directly and let the insurance reimburse me rather than spending 3 hours on the side of the road.
I got stuck off road while duck hunting and called. The kind lady on the phone eased my nerves and sent out Mr Darrell, who had just gotten off, to check what truck they’d need to get me out. Mr Darrell did more than that, he got me out and they barely charged me anything! Great folks, highly recommended
Called ahead to get all paperwork in order to come pick up a customers car in impound. Was quoted price and we got there before closing and because it took them 2 hours to process what should of been a 10 minute release they charged us almost 100 extra for afterhours?? Tell me how that was our fault they didn't know how to read or process Texas title work? Scam scam scam
My friend hit a deer on a Friday night in Blanchard. They wouldn't allow me to pick up car the next morning, said it would be Monday. Went Monday, they charged her $422.00 for a 12 mile tow. What a rip off.
Lousy customer service. Did not get service completed. Waited over two hours then was told I had to wait another hour. I end up having to get someone else to tow it tht came within minutes. Stop picking up business that you cannot fulfill!! You inconvenience the customers!
If you want to be stranded on the side of the road and wait over 3+ hours, we’ll go ahead and call Slow (Tow) Master.. never have I experienced horrible service.. I don’t recommend
Was very disappointed with TowMasters. Our insurance company, Hagerty, called them to pick up our classic car. I received text from Hagerty that eta was 45 minutes. Was on Pines Road and they were in Bossier City. Called an hour later for update and spoke to receptionist she said driver was on the way. I told her we wanted it brought to our home and she said she had to get that approved from Hagerty. Next I got a text from Hagerty saying TowMasters had cancelled the pickup and would be sending another tow company. I called TowMasters and was told that they could would have to be paid extra to have their truck return empty. She blamed it on Hagerty and hung up. OH WELL, Will not use TowMasters again.
Towmasters was dispatched by Allstate to pick up my disabled motorcycle. They arrived when promised. The driver was very professional and polite, and my bike was handled carefully. I was very happy with the service provided.
Experience was horrible my mother called around 9:03 this morning to schedule a tow for my car since it was flat. The lady then tells my mother well you have to pay for the services ahead of time so my mother was like she’s never heard of a towing company wanting the payment before the vehicle is received. So the lady Amy then tells my mother “well we will get to you when we get to you then.” Then Amy called back once she realized it was assigned through my insurance, so then she stated to my mother the ETA was and 1 1/2. When my mother spoke to her again at 11:12, she said he was coming from Haugton. My mother spoke to her again at 11:52 and stated he was in route leaving from Haughton at 11:43 and they sent an updated ETA message saying he was 34 mins away. So now we’re 2 1/2 hours later they still haven’t shown up. I called from my phone to get an ETA at 12:35 to ask where was the tow truck she then stated “he stopped to get fuel, he should be pulling up any second now.” The person who’s post to be coming to tow the car has yet to call me or my mother to give an update on anything. My mother called the insurance to have them reach to the tow company to see whats the problem and the delay at 12:46 (she talked to the insurance company for 21 minutes) the driver told state farm he was 5 minutes away. We’re still waiting as on 1:14 the tow truck still isn’t here. The tow truck then pulls up at 1:16, this was the worst experience that I’ve ever experienced with a towing company and I WILL NEVER BE BACK FOR SERVICES !
HORRIBLE EXPERIENCE. Driver went on lunch break with my vehicle, LOST MY KEY, where it was later RAN OVER, showed up and handed me a 2002 key after having my car for hours to transport it 5 miles. Been given the opportunity to make this right
Do not use this place. They sent a driver to change my tire. The driver stripped and broke my lugs and studs off my car leaving my car with 1 lug and stud and they refused to fix this. As nice as I was to try to get them to resolve this they said they were not responsible.They hung up on me multiple times and refused to take my calls. Lied and said they would call me back. The driver also lied and said he would come out to fix it on his next shift he worked because he did not want to get in trouble. When I told them I had a video of the guy tearing my car studs and lugs up they all of a sudden had a change of attitude and said I did not give them a chance to fix the issue.I would give this place 0 stars if I could.
Horrible customer service and pure laziness from the flat bed driver. Left my parents stranded on the side of the road and stated this is an “ALLSTATE INSURANCE issue” and “I’ll only make 5 dollars off of this job”! Sorry buddy, you or your company made the agreements you have with Allstate, whether you make “5 dollars “ as he said or not, that’s not the customers problem. After my parents also said we will pay you out of pocket his response was “ you’ll have to call it in and they will have to send someone else out” . Pure laziness, left my parents on the side of the road like that. Be glad I’m a state away . Stay away from this company, they leave you stranded with no care or concern and apparently no lick of common sense !
be careful, they won't complete the job properly-if you pay them in advance, pay only after they complete the job! We did call several times the office that day and the next, but they refused to do the partial refund… They did took off the driveline but never installed it back, we had to pay another mechanic to put it back!
Absolutely terrible they took 3 hours to come unprepared with no registration for the tow truck. I would give this company a 0 if I could waste of time don’t go to this company if you want great customer service or support. The driver was rude and disrespectful to the people at the front gate of barksdale. This place is terrible I wouldn’t go here even if it was free hopefully this place gets shutdown so no more people will have to wait 3 hours for nothing to get accomplished. How don’t you have a registration for a vehicle I question their competency.
We were on way to dealership to get car fixed and it broke down. The lady who answered the phone morning of July 6th was so pleasant and helpful. They were very quick to get to us and took us where we needed. Would highly recommend them!
Great experience! I needed a customers vehicle picked up and the towing service that I previously used could not get to it. I talked to Jennifer Pawlik and she not only had my customers vehicle picked up in a timely manner, but she also followed up with me about setting up a new account. Super pleased!!
I need to have my vehicle towed, and Lindsey made the whole experience a great one. Even though the situation was not the best, she was polite, honest, and had a great attitude. Made me forget about everything that was going on with my vehicle. The drivers was even on time! Thanks so much!
I called TowMasters to get a quote and I must say that the lady I conferred with was very helpful and pleasant to speak with. Jennifer asked important questions and gave me informative feedback when I had any questions of my own. I really appreciate the time she took to help me. Keep up the great work Jennifer!
Jennifer Pawlik was absolutely amazing! Idk if she’s going to see this, but thank u for your exceptional customer service! We need more people like her in today’s work places.
They have charging policies in place that take advantage of people in tough situations. We had a double blow out on the same side of a tandem axel boat trailer late at night. We were quoted $993 for a heavy duty tow. Two or three hours later the TowMasters arrived and it became apparent that our trailer and boat with a hardtop was going to be too tall once on the tow trailer and that the plan was to tow us to a business that was closed and unable to accept our trailer and boat. For the safety of our boat we declined the tow plan and were charged 50%… that’s almost $500! I expect to pay for the time of the driver and equipment he brought out but that charge was excessive when we had legitimate safety reasons to decline the service.I’d recommend calling Mericles Towing instead. He was straight up honest and said it was not something safe or legal to do and our best option was to wait until morning for tire service.
I requested assistance through my AAA for a tire change when my van was on stuck on I20 with a blow out. Tow Masters was sent out to change the tire. I am super grateful with how quickly they got to me. Standing on the side of the interstate with babies was very scary. The dispatcher (a lady) called me within minutes of my request to let me know a driver was in route. He arrived exactly when she said he would. The driver was very friendly, as was the dispatcher. He helped us look for the spare when we couldn’t locate it. He found it & changed the tire as quickly as possible. I am so pleased with their services. I hope to never be broken down in Shreveport again, but if I am I now know a great company to call for help.
I had to get a tow last night & made calls to Multiple companies in the area. My car broke down in an area that I found out wasn’t the safest of places for a female by herself to be right at dark. The woman (I apologize for forgetting names ) I spoke with in dispatch was so incredibly nice. Answered the phone quickly or returned my phone calls in a matter of just a few minutes. They had a driver available and had him to me in just about 30 minutes as she had told me it would be. The driver was also very nice & respectful. Despite the fact that he may have been having a rough day because a couple mishaps, he still was very friendly & didn’t show any sort of negative emotions . I felt comfortable riding with him and we made it safely . They were very reasonably priced given it was on a holiday. I would highly recommend them and will deff use them in the future if needed.
My husband’s ignition switch locked up after getting gas and Mandy was dispatched for the job. She came quicker then we expected and was very kind and professional. We appreciate her help on a Saturday night! Would definitely recommend.
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