Last evening there was a one car accident versus a telephone pole next to our house. Ken's towing service responded to get the vehicle. Normally they are supposed to pick up the debris and take it with them as part of the car damage. Last night they swept the whole front end of the vehicle, including the grille. The bumper headlights, marker lights wiring battery terminal and much other debris on our property without cleaning up the scene as they are paid to do by the insurance company. As a first responder for 3 decades, I myself know this to be true because of my experience on these types of scenes and how they are cleaned up afterwards. Sloppy and lazy. When you try to call their office and address the issue nobody answers and the inbox is full.
I used Kens towing through AAA I was two hours from home and they made sure that myself and my dog got there safely. Our Driver name is Bart. Bart is extremely friendly and made sure that if we needed to stop for anything he would be sure to stop. Definitely give this company and their Drivers an A+++++
I do have to say this place is nothing if not fast and efficient. 2 times now I’ve had to call a locksmith to unlock my car doors ( different cars) and both times they were there ahead of schedule. They are definitely someone you can depend on. I’d rather someone be early than wait all day on someone being late!
Thank you Ken’s towing for rescuing me yet again!
I can’t say enough good things about this company, one of its drivers in particular. He picked me up off the side of I 77 after another company ignored the job. Then he made sure my vehicle was going to be properly serviced before leaving it at the service station. He also contacted several people to see if they had the part that I needed while en route.
So incredibly impressed with the service we were given. My fiancé and I were stranded in VA on our way back from vacation, AAA linked us with Ken’s towing and our driver (Jaime I believe was his name) answered the call to tow us back to Ohio. The kindness, hospitality, and professionalism we were shown makes me want to be a better person. Jaime was incredibly kind and accommodating, made sure we were comfortable and taken care of. It was a 4 hour trip back to Ohio and Jaime made our bad day into a good one with his friendliness. Can’t recommend this company enough for your roadside needs. The world needs more Jaimes!
First off the worker was nice as he could be but as far as a company... man they charged me $260 to move my truck out of the road to a parking lot not even 100ft and they were local... i called a towing company in my hometown an hour away and they charged $250 for whole trip....i understand charging something but man that his literally highway robbery!!! But the worker was really nice and offered to take me where ever. But catching ppl in binds and charging a fortune is ridiculous!!!
Had a flat tire on our works F650 in the middle of nowhere and thought we’d be there for the night! However, Hunter (extremely helpful) came out and rescued us and replaced the tire for us with no issues. 100% top effort for them coming out very late in the afternoon on a Friday 🙏🏼
They towed a vehicle for me that had been destroyed by my neighbors dogs chewing up the wiring. The drivers were quick and knowledgeable. Excellent service. Both times.i had the vehicle towed.
They were awesome and got to me very quickly. The driver was very nice and great at his job. They got my truck home in a place that is a little difficult. There are not words to express how pleased and impressed I am!
I locked my keys in my vehicle at a gas station and my fleet company called these guys. Bart showed up and saved the day. He got here fast, got in my van fast, and got me back to work fast. Super professional and very nice guy. Highly recommend!
We used AAA to line up our tow. Jordan was awesome. He towed us 100 miles from KY into VA. Did a great job. Took a lot of pride. Had a really nice truck - was so friendly and nice seeing as we had to pile into the cab and make the trip. Couldn’t have been kinder and helped us out in a real jam. Very impressed. Call Ken’s for sure!
Don’t use these guys to move your oversize loads. There drivers can’t read a permit and run where and when they want. Don’t stop for curfews or follow routing. Very I’m professional people.
This company was contacted by my insurance to jump my battery last night. They tried to charge me $100 for this service even though it was fully covered by said insurance. It was 2am, I was in the middle of nowhere, and could have frozen to death. Very unprofessional, and downright wrong. BBB and my insurance have been contacted. Beware!
This guys the most humble Very understanding helpful so humble they will Take care of you at any moment anytime hit them up you need them they got you 💯💯💯💯💯 Mechanic towing all of that
Bart was very nice and professional. Got us on our way quickly, and was a master at backing up. It was something to watch. I'm glad he picked up our call through AAA and it was relatively painless.
I was referred to them through another tow company in Hazard KY. I Was quoted $350 per hour this is an hour job after the hour job was completed they billed me $1750! They conveniently left out the fact that it was a 2 hour drive and charged me full price port to port. When I told him I didn’t have that kind of money I was quoted 350 I figured $750 max the Driver was extremely rude and told me he would call the police and have my trailer impounded until I paid. Very rude and unprofessional company
My car was locked up and running for 4 hours straight & we called over 10 people and nobody would attempt to open it or weren’t open. Called kens and they left straight away and got it open fast and we are very grateful.
Everyone was very nice and polite. I would recommend their services to anyone. They got my truck in fixed the problem and had me right back on the road again. Definitely great full for their speedy services.
Great customer service. Made me feel like I was the most important client they had at the time. When I called on the weekend after midnight, I was taken care of and given first priority. I would definitely use them whenever going back to Kentucky.
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