What clients say about O'Reilly Auto Parts in Pikeville (KY)
drove 30 minutes and then stood in line for over 20 minutes just to pick up a battery that they showed they had in stock but they could not find in store at all, not the first time this has happen at this store. sounds like this store needs to do better inventory checking. Just drive to Napa to get your parts.
We stopped here to purchase a battery on Friday October 10 between 9:30-10 am. No one was on the sales floor or behind the counter so we just walked around a couple minutes assuming they would be right out. No one showed up. I even yelled out to see if someone would answer me but received no response. We ended up leaving and going to a no other parts store.
I always liked O'Reilly Auto parts..actually still do. Bit in all my entire life I've never seen anything so offensive as I did at the Coal Run store..an employee wearing a green TShirt with the sleeves ripped off that said..."Your mother should have swallowed you". Should your Christian customers be seeing this? Is this where humanity has come to? And not a soul who worked there called him out about it..where's management? Don't you have a dress code at all? Please address this..a 40 year old man should know better. O'Reilly company should never permit this..and geez at least leave the sleeves on your T shirt..at least look on the lower end of civilized.
I visited O'Reilly's Auto Parts to pick up a spark plug for my car, but things took an unexpected turn when my car broke down in the parking lot. I was feeling stressed and unsure of what to do, but Kevin, the worker there, truly went above and beyond to help me. Not only did he check the battery and oil to make sure everything else was in order, but he also took the extra step of calling a mechanic to attempts to see if he would be open on the weekend. As well as making sure I was able to find a ride home. His kindness, patience, and dedication really made a tough situation much easier to handle. I can't thank Kevin enough for his outstanding customer service—he really went out of his way to make sure I was taken care of. Highly recommend O'Reilly's and especially Kevin for his exceptional help!
Let me tell your story about how awesome these guys are.
I'm an hour from home. After our game, and eating we stopped by the car wash because the salt on the truck was terrible from the nearly month of snow.
When exiting the carwash you have to make a two point turn because it's tight. Doing so I heard a pop. I eased forward hearing rubbing and the brakes had stopped working. So I slowly made the curve and got out to see the passenger front tire leaning in at the top. I knew immediately we'd lost the ball joint. I started to evaluate my options soon. Found out that every mechanic was closed because it was Saturday. Then I realized the Enterprise a couple doors down had closed 20 minutes prior. So then I started to figure out what I needed to fix it. I know I needed a floor jack. I knew I needed something to take the lug nuts off. I did have my tool kit so I started looking for a parts store.
Luckily next door was this O'Reilly's so I went down there. First. Asked if they had the ball joint in stock, they did and asked if I had the control arm in case it ripped it out, they did. (Didn't need it) Then I asked if they had a jack I could use and a lug wrench.
They proceeded to let me borrow a full size floor jack, let me borrow an electric impact gun and an extension cord to assist in taking the lug nuts off.
So I take my new ball joint and all my floor jack back to the carwash. I proceed to change the ball joint right in there. The electric impact gun wouldn't break the lug nuts so I had to go buy a four-way lug wrench but that did do the job and everything else went smoothly.
I'm very happy to say that we only had about an hour and a half downtime and we made it to our next match on time!
This could have cost thousands if not for them.
They went above and beyond and for that I'm grateful. I'm sure they will never see this, so please tell them what brings you in. They're good people.
I had got to where I had done all my auto part shopping here till they just straight lied to me about how solid roters can't be turned when they absolutely can . They've even done it before but you have to be in the old guy buddy club or they just don't want to help.
All auto parts either readily available or can be ordered and delivered in an expedient time frame.
Very reasonable pricing and a great team always willing to assist any customer.
O'Reilly appreciates U.S. veterans by giving a discount on parts.
Sam helped me when I came in at 6:30 this past Monday. I was making a long trip, but my engine was making a funny noise. I had to have somebody, anybody look and listen to it to give me a guess as to what the problem was, and how bad it was! I was starting to get worried a little bit. It was very cold and windy outside, and Sam (without putting a jacket on) went out to check out my engine. He could not tell at first once I turned the engine on. He said, "My hearing isn't the best." So he went into the store and came out with an automotive hose of some kind. He put one end of it to his ear, and the other on my engine itself as it was running, so he could hear better. Very ingenious and resourceful, I thought! He later gave me a few guesses as to what the problem was. If nothing else, I felt better that the problem was not urgent. I could tell he was a man of faith. He did not lie, or try to push me into buying something from the store, or make anything up the whole time. He was simply HONEST. He thanked me for my military service and wished me luck on my trip, which helped my stressful situation.
He was an angel when I needed one!
This place and their employees are amazing have even stayed open after closing to help me out in a pinch and have never had any issues with the parts I've got from there.
I had called about a simple battery to replace for my vehicle because you had to push it really hard to unlock and lock and they didn’t have it. Only been there a few times but they were nice though, they tried.
Needed to get new battery for my RV. I am on the road from Fl., so not from this area. Sean helped us and it was not an easy installation. He stayed with it and got us back on the road. Thank you so much, Sean. You saved our trip.
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