What clients say about Carey's Towing & Recovery Inc in Frankfort (KY)
I had a flat tire after leaving work but live close enough that I got home to assess the damage. I called Carey's Towing and asked about getting it changed at my house. The dispatcher was very short & rude with me, but said they would send my info to their driver then hung up on me. I never heard from anyone after that. Would give 0/10 stars if I could. I understand that everyone has a bad day so the rudeness could be excused. But it was very unprofessional to leave me stranded for no reason.
Had a very tough time getting my son's car back. They tried to say that they close for the weekend at 1100 on Friday. That is when they would talk on the phone and not just yell and hang up. I am very concerned they were trying to delay releasing a car (as they are required to do) so they could run up a storage bill. Very disappointed in their practices.
Got locked out of my truck in freezing weather for an hour, every other place would've taken and hour or two and cost over 100$. Michael came out in 10 minutes and got my truck unlocked for 80$, so so grateful for Careys towing and for Michael who was friendly, respectful and quick to arrive.
I called AAA and was connected with Carey's Towing. Michael did a fantastic job of taking both my car and myself through dense fog in the middle of the night for nearly an hour. All in all a very seamless and professional experience :)
Came in less than 20 minutes the man that towed my car was very kind, I didn’t have my card on hand and none of the atms took apple. Yet he still towed my car and let me pay him when I got to my destination.
ZERO STARS IF POSSIBLE *WARNING DO NOT HAVE YOUR PROPERTY TOWED HERE THEFT!!!*★☆☆☆☆ – Extremely Unprofessional and Concerning Experience
Carrey’s Towing left my car with the windows down while it was in their possession, and they also had my keys the entire time. When I arrived to pick up my vehicle, I discovered that over $1,000 in cash that was inside my purse in the car was missing.
To make matters worse, when I first called, they told me they didn’t have my vehicle—then later admitted they did. I was originally told I could pick it up on Saturday, but when I went to get it, they said they were closed. My car was towed on 10/02, and I wasn’t able to retrieve it until 10/11 because they are not a 24-hour facility. What towing and impound company isn’t open 24 hours, especially when people need access to their vehicles to travel home?
The entire experience was shady, unprofessional, and frustrating. Based on how my vehicle was handled and the theft that clearly occurred while in their custody, I do not recommend this company to anyone.
Your tow truck driver was the best ever last night. I've used you all already twice through AAA. Each time has been a great experience. Just wanted you to know you all ROCK!!!!
The guy at the Frankfort lot is always so rude and hateful all 3 times I’ve had to deal with him. My mother has a copper vase missing from her trunk. I asked him to check the cameras and he said “We don’t get in the cars!” Whatever.
A big thank you to Booner for his quick response and safe transport to our destination! He was not only efficient but also very courteous and friendly. Highly recommend his services!
Amazing service all around! I was stranded in a precarious spot on the interstate and was helped by the kindest and very professional man—Booner! He even helped me get my car to a better spot for my tire change whenever I was too anxious to do so. I appreciate the help in my time of need. I thought it was also heartwarming to see his kind connection with a local police officer who was helping at the scene, as well. 10/10 would recommend!
Stefano did an outstanding job! Took great care of strapping down and transporting my bike. Fantastic customer service and highly recommended for any towing needs.
Good afternoon. Your worker didn't do any work on my truck. You sent a pickup truck that couldn't move my loaded truck, and your worker stayed in his seat until I could start my truck and move. I explained this to your worker, but he got upset. I paid, but I think you should reconsider that charge since you sent a man who isn't a mechanic and with the wrong tools. I look forward to your response.
I have worked with Carey's for over 20 years as a first responder and tonight I had to use them for my personal vehicle. They always been top notch. Tonight Stefano Slone went above and beyond to get my truck home. To some that my not sound like a lot but my house is not easy to get to. Once he got down the driveway he took it to the shop on my farm and place where it will be easy to work on tomorrow. Awesome to see guys that are doing what they love doing.
Would a million times recommend Carey's towing. Stefano was prompt, professional and kind. We were stranded on a busy country road, and he was to us within 10-15 minutes of calling for a roll back.
TOP NOTCH service!!! Jasmine arrived very quickly, loaded my car from the side of the interstate and we were on our way. She is a Rockstar!!! She and this company deserve all the stars not just 5!! Highly recommend!!
The guy who came out and changed my tire was a lifesaver. He was so sweet and he worked so quickly. It began to rain and he helped me reattach my windshield wipers. I totally recommend the services offered at this location once again thank you.
Having a road side assistant package with insurance company doesn’t always mean that you’ll get the best value, not to mention the time that I saved by calling Carey’s. Arrived in 15 minutes as promised and got to destination without any problem. Very happy with the service.
Shout out to Eddie Carey and driver Stephano! When my truck broke down back on a farm they were quick to respond, professional and took care of business! Highly recommend these guys for all your towing and recovery needs!!!
Booner was extremely courteous and helpful. My car broke down on the interstate in the freezing weather and he immediately offered to let me warm up in his tow truck while he loaded up my car. Told me he’s been in that situation and wanted to make sure to get me out of the cold and off the interstate asap. If your car breaks down in the Frankfort KY area, you couldn’t hope for a better tow truck driver.
Due to some car problems, I had to call 2 times in two days. The first call, Vernie came to tow my car and she was lovely. The second time, I requested her. This service is not only prompt, but women run and that is amazing. Vernie was so kind, and as a young woman who knows nothing about cars, I felt incredibly safe with her, and that she actually cares. If this is the type of people Carrie’s employs, people like Vernie, then Carrie’s will continue to have my business as long as I can drive.
1000/1000 recommend! Vernie was absolutely amazing & made sure we were taken care of. Went out of her way to make sure we were safe!! I can tell she truly loves her job and helping people, definitely will be asking for her again if ever needing a tow service again.
My car got stuck in the mud this morning at my brother's house. I called Triple A for help and within a few minutes was contacted by Vernie from Carey's Towing. She arrived about 15 minutes later and got me unstuck shortly thereafter. She got underneath the car to attach a hook which left her covered in mud but she was unfazed. I don't think a man could have done a better job. She was fast, efficient and cheerful throughout. I recommend her highly. Bill Watts
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