AutoZone Auto Parts in
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Address:4001 Nicholasville Rd, Lexington, KY, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:40503
Working Time and Location
What clients say about AutoZone Auto Parts in Lexington (KY)
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I went in to make a purchase I was the only customer in the store. I ask for help both guys in there were to busy stocking to help. I’ll never go back
Oct 24, 2025 -
Had a very good experience with associate Tony Palafox. He was by himself and there was 5 customers and phone calls on top of my car problems and he handled every single customer with care and also made me want to put this good complement out there. Thank you Tony P.
Sep 14, 2025 -
The staff was very friendly and they helped me find what I needed.
Aug 27, 2025 -
Bad costumer service silly requirement for a return bad way to treat the costumers rude personal dont go to this store hapens all the time
Aug 12, 2025 -
Great they helped me install my new battery and gave me great diagnostics
Jun 24, 2025 -
went with my Wrangler Jeep for a battery. Before i would have a mechanic do it. Lilly and Jess were AWESOME and not only assisted me in making a smart choice but tested my battery for me confirming the diagnosis of a bad battery and then Jess brought it out and changed the battery for me!!!! They were so friendly, helpful and knowledgable that i have decided to look no further, this will be my Auto Parts store in the future. It is store 3609 on Nicholasville rd. larry butler
Jun 19, 2025 -
Car was diagnosed with a bad battery after having trouble starting. Diagnosed and replaced quickly by the manager. Nice guy. Great overall experience!
May 29, 2025 -
Bought a battery there less than 1 year old couldn't find my receipt didn't want to compensate me anything for it. Told me they would charge it for 3 hours. I'm an automotive expert and the battery is garbage. Will never do business with AutoZone in Lexington on Nicholasville Road or any of the other locations. Stay away from their junkie batteries!
Apr 26, 2025 -
Had a dead battery in 1° weather this morning. Pure torture. This evening Daryl sold us a new battery that had sat on the shelf for a few months so he offered a discount, installed it and gave it an extra charge to help ensure it starts tomorrow morning in similar weather. Absolutely a great experience! Can't thank him enough!
Jan 21, 2025 -
Needed new wipers, went in they pulled what I wanted, installed them and I was gone in 15 minutes. They are always that good.
Dec 28, 2024 -
Great team at Autozone didn't catch any of their names. Was on a work trip vehicle died on us. Battery terminal corroded. Drove to Autozone, and they let me use some terminal cleaner and the tool no charge to me. It's nice to see people still care.
Nov 06, 2024 -
Had the pleasant experience of working with Daniel and Darrell (the "sales manager"). I was looking for wire strippers and couldn't find them, upon asking Darrell (the manager), he told me twice to basically go find them myself and if I couldn't find them they didn't have them. Thank God for Daniel, for when I asked him he actually went back there and found them for me! Looks like your sales manager might need some motivation when it comes to actually getting sales! And thank you Daniel for being attentive and on duty!!
Oct 26, 2024 -
Don't come here if you need a battery tested! Older bald gentleman told me "we only have 2 people working right now, there is usually 3" as his excuse, when there was 1 other customer in the store. Kinda baffling. Thankfully I had a jump pack with me. What if I didn't? Will NOT be coming here again. Sunday August 28th at 4:05pm.
Aug 18, 2024 -
So terrible service by Jose, my battery was about to die, very weak, got here at 8:45pm; just after discovering the issue. The new guy, didn’t catch his name, needed more assistance, he went and got Jose, Jose said there wasn’t enough time and I’d have to come back tomorrow, didn’t even attempt a simple battery test. What a pathetic excuse of an employee; I’ll never be back to a store that has employees like Jose.
Jul 24, 2024 -
So I’ve never felt the need to leave a bad review but my relationship with autozone has been completely ruined by my transaction today. The manager Kim of ” store 3609” or “Nicholasville road” not only placed my pickup to the wrong store but hung the phone up while asking her to help remedy her mistake. I was in shock and disbelief to find out later she manages this store. I’ve been charged twice. Like guys I see horror reviews every now and then but I can’t believe I’m actually having to write one myself. Such a bad and last experience.
Jun 04, 2024 -
The gentleman who was working the day I came in helped remove a broken sideview mirror. I'm not sure if other places would have taken care of that. It was not easy to do because it had wiring inside of the mirror for lane assist feature. He was able to keep everything working while I waited for the new mirror to arrive. I really appreciated the extra effort.
Jan 23, 2024 -
I recently visited AutoZone for assistance with my turn signal, and I'm thrilled to share what an exceptional experience it was. The staff at AutoZone displayed unparalleled expertise and professionalism. They not only guided me to the right parts, they also installed the new bulb at no cost and took less than 5 minutes. Their friendly demeanor and commitment to customer satisfaction made the entire experience enjoyable and stress-free. I highly recommend this AutoZone Nicholasville Rd Lexington, KY location for their outstanding service and knowledgeable staff.
Jan 05, 2024 -
The service was extremely fast. Jose, the parts manager was friendly and very knowledgeable, as were the other employees I spoke to. I would definitely recommend coming here.
Dec 31, 2023 -
Autozone is a great place for your auto parts and asasories, fair pricing, knowledgeable and friendly staff, just make sure you keep your reciets, in case you need to return something even tho they claim your recorded in the computer, doesn't matter, no reciet you get a gift card, makes sense right! They want to make sure the money is spent at AutoZone.
Nov 22, 2023 -
Arrived at AutoZone Monday morning around 10am. Douglas was at the front counter. He checked the battery in my car to see if it was dead...and yes it was definitely dead. Douglas found my information on file only by searching my phone #. He had my old battery removed and the brand new one installed in about 30-35 minutes and I was in my way. Absolutely the best customer service. Thank you so much Douglas and Auto Zone!
Oct 24, 2023 -
I had a battery going bad and went here at 8:15 pm. I knew it was close to closing, Alex B tested my old battery, consulted on the best replacement and replaced it. He couldn’t have been nicer and I totally appreciated his professionalism and help.
Jul 15, 2023 -
As someone who barely knows how to fill the gas tank in a car, I appreciate the customer service at AutoZone on Nicholasville Rd. I can't remember the gentleman's name, but he didn't hesitate to roll around on the parking lot pavement looking under my car while also coming in and out of the building trying to match up the correct screw size of a missing plastic screw. A couple of weeks before this, a different gentleman replaced my brake light in 3 minutes. Thank you AutoZone!
Jun 26, 2023 -
Just needed to see why I had a check engine light appear; and now they have really cool printouts of the diagnosis and part required with links to videos. This is awesome! Friendly staff and almost always have what ai need or will have it shipped there. Thanks again.
May 30, 2023 -
Stopped there to get help with a sensor fault, and John was so helpful. He found the problem, explained what it was and what may have caused it. They had the part in stock, very reasonably priced and I was on my way! John was extremely helpful , professional and courteous, and because of his help and professional manner I will be taking my auto business there for any future needs!! Thank you!!
May 18, 2023 -
One of my cylinders was misfiring, and John helped me every step of the way. He was incredibly knowledgable in helping me get the best spark plugs and tools needed, and even came outside to help me switch them out. John really went above and beyond, and I greatly appreciated his help.
Apr 01, 2023 -
I was so incredibly pleased with the service here today. David helped me right away as soon as I arrived. He was knowledgeable about my problem. He was extremely efficient and got me back on the road in very little time. He was able to send someone across the parking lot where my battery had died, and have that AutoZone employee jump my car so I could get my vehicle pulled right up to this AutoZone store. Once David looked at my car battery and was confident he could change it, only then did he concisely present the options for purchasing the appropriate battery for my vehicle, along with various warranty options offered. He had me checked out in no time and quickly and kindly installed the new battery for me, and put everything back where it belonged. I was on my merry way. I was so grateful. He saved me time waiting for AAA, waiting for a tow to the other side of town where Volvo service is, time waiting for Volvo service to have time to change the battery, time waiting for that to happen. David was an angel for me today. Thank you so much guys!
Oct 31, 2022 -
Went to the (Pier 1) Auto Zone this morning to get a replacement headlight. One of the associates sought me out to assist, which he did very quickly. He even went as far as replacing the bulb for me! Very courteous staff.
Oct 01, 2022 -
Lucy H. was a wonderful help to me when my check engine light came on. She tested the codes and the battery and spent over an hour getting my dead corroded battery out of my truck and replacing it. She was honest, trustworthy and so kind. I would highly recommend this store and Lucy herself!!! 10 out of 10 all around!!!!
Sep 24, 2022 -
I came in on 7/7 around 11am to the Nicholasville road location. There was only one person working and god bless her! I can’t say enough nice things about her! I was quoted $100 to change my brake lights at valvoline. She first assessed the problem, once I paid for the bulbs ($7!!) she did the replacement for free! She was incredibly nice& helpful, definitely deserves a raise! Autozone will definitely have my business.
Jul 07, 2022
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