Can find what you need. Just make sure you say exactly what you need. They are very busy and possibly understaffed

05/03/2024 19:18:41

I normally have a decent experience with these guys but I had an issue the other day that really upset me. I was calling in to find out about batteries, something was wrong with the phone lines and it kept telling me that nobody was available to take my call. So I kept calling back until I got someone. The person who finally picked up the phone was at the North store. He was very rude and not helpful. He would barely let me talk and he told me that it showed that I had already called several times and if I didn't have the patience to wait on hold (again, it wasn't allowing me to hold) then he didn't know what to tell me. I have never been spoken to like that by anyone at either store and I buy almost all of my car parts here. I would have given 5 stars if it weren't for that rude guy. He needs to be taught some customer service skills because even if I was impatient, he would have gotten a better response from me if he had kept that unnecessary thought to himself.

Jamie KuyKendall

07/07/2023 20:30:32

Literally just hung up on me when i was just asking if they had a vechicle instock????

Frozen Gas

04/16/2024 19:36:09

I just sent you guys a picture of my sons 2009 Chevy he wrecked it a few mo the back and was wondering just by the picture how much it would cost to fix it.

Jackie browning

03/06/2024 23:04:21

Not the best price in the entire world, but this was the Only place I could find my door panel at for sure on short notice. They even had it dropped off much closer than the 3 hours away the part was from me. Nick helped me on the phone he was Extremely professional and helpful. Excellent parts and superior customer service!!!

Josiah Boeggeman

11/13/2022 05:15:57

Tried to call to check on if they have roof rack, with rails and cross bars, for my own personal vehicle. When I pressed 6 for personal vehicle parts, I waited 30 seconds on hold only for an automated voice to come back on and tell me that my call did not go through and it went back to the main menu. After I hit 6 again and it did it the second time, I just hung up and they lost a possible $200 or more sale.

Rebel Creighton

05/25/2022 14:50:44

Called around for replacement OEM wheel best price out of three locations called. I drove to Topeka on the 17 Oct. and paid for the wheel and was told wheel would be there the next day, 18 Oct. Recieved a call from Nick that the wheel was delivered. Drove back to Topeka from Manhattan, only to find that a rusty black spare tire rim was there. I was then told by Nick that he was sorry, and blamed his 71 yr. old driver for the screw up. I told him that I was not driving back after two days and a tank of gas. He then assured me that he would have the wheel delivered to my residence on Monday, 24 Oct. during their Mon. & Thu. run to Manhattan. Needless to say, the wheel did not arrive as promised, and when I called back approximately 3 PM. on Mon., Again I was assured the wheel was being sent by a local delivery but now company and would be there on Tues 25 Oct. by noon. Nick did offer a refund each time but, I had already paid and could not find a like wheel locally so I declined believeing that no body could be this incompetent. Well, low and behold, I did not get the wheel on Tuesday, and called @ 3 PM and was told by another employee that they picked the wheel up today and it should be delivered, by tomorrow. I called back at 5 PM, same story, and I requested a refund. Nick agreed to refund the money, which he did, minus the credit card service fee of $13.07. I find this insulting, after I paid $60 for fuel driving to Topeka twice. Why should I take the $73.00 loss through no fault of my own. It appears that this business does not believe there are consequences for bad practices. I would have fired or the employee take the financial loss instead of the customer. We will not be doing anymore business with them.

Alex Bender

10/26/2022 17:50:01

Terrible. Took 3 days to pick up a part they had "in stock" according to their website and over the phone. You have to pay then wait first come first serve for them to pull it. Was told it would be the same day, then the next day, then it was at their other location. Service is beyond slow. I got the part home and it's missing pieces. I've purchased this exact same part at other yards. Called to see if they had it, went in and had it in 5 minutes.

Tina Ostrander

09/25/2018 13:47:37

Helpful, great customer service, food warranty on products, quick, accommodating, even in horrible weather! Much appreciated! I even had to exchange an item bc I requested the wrong part and they had no problem with that, and made it very simple and free of stress for me. Thank you!

A MORROW

03/14/2021 11:05:10

Good costumer service. If they don't have it on hand already, they can usually find it for you and get it in within a day or two. 30 day guarantee. Ask for Mike, he'll take care of you, and won't sell you what you don't need... unless you insist you need it anyway. 🤷‍♀️

lil Jayhawk

05/27/2020 05:02:28

I purchased a dashboard from them a week ago and I went and checked it out, it only had a couple cracks. When I got the the did not give me all the pieces I needed, there were more cracks than before and they had me pay before. If I would have known they didnt have someone experienced to remove a dashboard I would have done it myself. They knew those dashboards are brittle and still had no care at all taking it out... So I do not plan on going back there.

Jessie Williams

03/12/2019 16:36:23

The staff are very friendly at both locations. I actually left my phone behind and they luckily found it. I thoroughly enjoyed the service and recommend them if you need spare parts at a reasonable price from trustworthy people!

Phillip Tolen

08/27/2018 22:41:46

First off, super rude employees. Most importantly, the 3 times I've been there they've tried to charge me more than a new replacement piece from Amazon. Most recently, I walked in and asked how much, they looked up the cost of a used one online, and I quote "It's selling for $130..... I can give it to you for $115". Hahahah, yes, seriously.... from the junkyard. I left and got that particular part off craigslist for $35. This location has to be in the run for worst yard in NE Kansas.

Michael DeLany

03/17/2017 08:04:06

I will NEVER go back. TERRIBLE customer service. I bought a replacement part from them and was told if I had a problem that I could return it. Then when I went to return it they charged me a restocking fee that no one ever told me about. If I had known that, it would have persuaded my decision on the purchase all together.

Joey Brady

10/16/2017 21:27:13

Friendly staff, fair prices

Chris

01/25/2024 19:43:26

I have done business with them since I started driving 25 years ago and I promise that will never change. Staff is always knowledgeable, professional and courteous.

Erick Mather

06/30/2021 20:38:04

I came here with a neighbor who had no mechanical skills so i brought him here to show him how it was done, i got with the guy up front, got a location of the vehicle, pulled my part, took it up front and bought it...easy deal, good price.

Google Reviewer

01/13/2020 23:16:54

Pretty decent group of people working behind the counter sometimes the prices are a little high but they are not above haggling if you are willing to pull the parts.

Klenton Chestnut

08/23/2019 23:39:21

Was going to order a mirror passenger mirror for a 2006 GMC Sierra they said $150 I found it at advance for $75 walking out

Ryan Pendleton

04/11/2022 17:55:46

Bought an engine from them, had it shipped to Missouri. It was just as they said, no surprises or extra fees. Engine runs great!

Rhonda Sexton

02/10/2018 15:51:48

I got a rear end for my 1986 Mazda here. They pulled it out at their south location I believe and transported it to the North location in hours. Got it installed today and it's a fix. Thanks y'all, even though I look like a freak, y'all helped me out.

Sean YEAH

07/19/2020 02:44:28

Would have been nice to be told it'd be 3 hours to pull the part, before you swiped my card.

KSStorm Info

02/07/2020 18:40:41

Nick was a good person and good experience just wanted to say thanks for the seat

Andru Jon

08/03/2022 21:36:37

Great customer service But then when I got my part to my mechanic only to find out my part was faulty and like any business should do bring me another part which is what they had to do I would have thought most used parts are somewhat tested for mechanical defects

Tom Smith

03/29/2019 01:14:19

I have paid for e4od transmission and you cannot backup in it it only goes forward in all gear. I am not happy. I have pay a lot of money

Daniel Coffey

05/10/2021 16:51:13

Drove from Kansas City. They had what I needed and even had it waiting on the counter for me. Great communication!

Dan Younger

10/10/2019 01:20:20

they were willing to go and beyond to help me in finding the part i needed. .

Melissa “Chknlips” Crowley Rocha

07/20/2020 23:08:14

I’ve called in over a half dozen times and I get put on hold immediately. no one ever picks up the phone. Done even trying

Michael Malleck

06/19/2020 17:10:35

Very friendly had exactly what I needed, at a very low price.

Ronni Kime

03/03/2021 13:40:05

Some guy was i ballen me in parking lot like he was spoilling for a fight

Outside Looking in

08/18/2019 02:31:57

Address:	229 NE Burgess St, Topeka, KS, United States
Phone:	+1 785-234-6661
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 92 Reviews
ZIP Code:	66608
Open Hours:	8:00 AM - 5:30:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:30:00 PM
Monday		8:00 AM - 5:30:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:30:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:30:00 PM
Wednesday		8:00 AM - 5:30:00 PM

A & A Auto and Truck Parts, Inc. JunkYard in Topeka (KS)

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