What clients say about Gerber Collision & Glass in Derby (KS)
I was very surprised and flabbergasted! My car was repaired there there a few months back and I recently noticed there's still tape around the window. I tried to remove the tape but it left sticky stuff. So I took my vehicle to the office and I was thinking I was going to make an appointment. However, the lady who worked there takes
me out to my car and tries to peel the tape off. It won't come. So she tells me I need to go home and use a plastic scraper to get it off. Possibly a credit card and also that I could use a WD-40 or b. Rubbing alcohol or hand sanitizer? I thought they might have some easy way of taking it off and it shows me that if I'm spending money I get treated better.
I don't recommend this company to anyone. I went to try to understand the absurd charge to repair small damage to my car and she called the police for me. They charged $6000 to put 3 or 4 new plastics back in my car. As my deductible was 1000 dollars he invented these extremely absurd values and I still need to pay them another $1000. The woman is debauched and unbearable, she always answers with a sarcastic smile on her face. Disgusting service and rotten service. She will reap the fruits of your terrible service in court because I recorded everything.
Totally disappointed considering I have a nice car! I had to take my car there twice and still need a third visit due to headlight still not right. Mind you I live 40 min out of town so it cost me gas and money each trip. I’m not sure what manager would say this passes inspection, I don’t do body work and can tell this isn’t quality work. Maybe it’s cause I’m female I don’t know but I do know my car and it is a RS not a SS guess they thought I wouldn’t notice. I wrote review late only cause I didn’t want bad treatment for my review. I’m still having issues with my headlight just trying to find time to take my car back to get it fixed. Overpriced for the quality of work done.
Would highly recommend coming here for any repairs. Barb up at the front desk was kind, helpful, cheerful and a very genuine person. The service was fast and my vehicle came out looking brand new again. 10 stars !
Horrible treatment by a ‘new manager’ (?). My teenage son has saved money to buy a project car, shortly after the purchase he was in a fender bender that damaged the front of the car. Someone at Gerber looked at the car, and told my son if he can find the replacement parts on his own, then Gerber would do the work on the car for $1600-2000. Maybe he was doing my kid a favor, seeing a teenager passionate about cars and trying to do his best to fix up the car he loved. So, my son worked extra and saved money, tracked down the parts, and called Gerber to bring the car and parts in. The car was dropped off three weeks ago. Today, we checked in with Gerber for an update since it’s been three weeks. The ‘new manager’ was rude and said the new estimate on the car was not completed yet but was exceeding $6000, he didn’t know when the new estimate would be complete - maybe this week, maybe another week after, who knows - and he’d be happy to let us just take the car and the parts and leave. Of course my son is devastated. This man was disrespectful and had no intention of trying to honor or work with the original estimate given by Gerber or honor any part of the original conversation about repairs. Somewhere during this visit another employee said there were employment changes recently. So, now my son is back a square one with all these car parts after three weeks of waiting and is told ‘too bad’ about repairs that were discussed and agreed upon in advance. No matter the situation, this is poor business practice and ethically bankrupt. I’d give zero stars if it were an option.
Got right in with my appointment time. Gentleman check car took pictures and wrote up work sheet and gave me a copy so we can decide what we are going to do
Hit a deer on a Saturday evening. They have a estimate scheduler online so I had a Monday noon appointment. They could get to me in a week. We were going to Colorado with our camper that week. They told me to have it to them the next day by noon and they would have it done by Friday so we could still make our trip. Service was fabulous and great communication throughout the process.
Aaron and the team at Gerber were absolutely incredible from start to finish! Speedy service and even better customer service! Thank you! I will be sure to send anyone your way!
Gerber did a fantastic job repairing my car after a deer hit us making my car look like new again. Thank you for your hard work!! Well worth the time & money.
Great customer service from beginning to the end, Josh took the time to explain everything to me, My car looked brand new , I also had other issues with my car and Josh pointed me the right direction to get it fixed. I would highly recommend gerber Collection & Glass to everyone. Barb at the front desk is also amazing! Thank you guys for all your help.
Got my car back today and it looks like new. They quoted 16 days and finished in 14 on top of quality work. Josh kept me updated through the whole process and made the process easy. Definately recommend!
Gerber Collision and Glass surpassed my expectations here recently! I was directed to their shop by the insurance company and they were kind, courteous and made me feel like an actual person. From their receptionist, who drove me to get my rental when the rental company did not pick me up to the gentleman who did my estimate and made sure I understood everything. I have nothing but good things to say! From a not car savvy person, thank you!
My vehicle looks great. Unfortunately there were a lot of delays that made the getting my vehicle back take a lot longer than it should’ve, which is the reason for the 4 star instead of a 5 star. But the quality of the service was great and my vehicle runs amazing. They also did their best to make up for the delay which I sincerely appreciate. Definitely recommend.
They did a wonderful job on my SUV. They did miss a minor detail but the most important part they found and took care of. They are very friendly and very professional. Great place to get your vehicle fixed at!
Absolutely out of this word customer service! Recommend 10/5 stars. Tim went out of his way on more than one occasion from small things like driving me himself to my rental car and huge things when it came to repairing my vehicle! Thank you so very much, your acts of pure kindness and willingness to go above and beyond did not go unnoticed. I appreciate you so much!
My car was perfect when I picked it up. It looked brand new. The staff was professional and took great care of me and my car. I hope I don't need repair work again but if I do, I'll definitely take it to Collision Works. In Derby.
My vehicle looked amazing when I picked it up. From the very first call, they have treated me with respect and had everything taken care of before I even had a chance to ask a question! Very informative and friendly staff! I would highly recommend this place to anyone interested in getting your vehicle repaired!
Just went in for an estimate this time but the experience was definitely a good one. The person that helped me got right down to business and I was out within 15 minutes with an appointment made. Will update after the actual repair takes place.
Update: my car looks beautiful again and they even managed to save me some money! Would definitely recommend.
I had a great experience with Collision Machine Works. They were very friendly when I dropped my vehicle off. They went thru all the paperwork with me, assessed my car with me, scheduled a rental for me, etc. They kept me informed thru texts, phone calls and emails on the status of my vehicle. When I picked up my vehicle, it was SUPER clean and the staff were extremely accommodating!
My BMW was wrecked and needed both front and back bumper repaired/replaced so we took it here, after a few days we noticed the bumper clip wasn’t attached to the sides of the front bumper so my husband called them and we were told to bring it in. I called Friday morning, dropped it off at 1:45pm amd by 5pm it was done. I then received a phone call and they offered to bring me my car to my home so I didn’t have to get out in the cold. Excellent customer service, very professional & did quality work. So thank you guys very much and hope you all have a merry Christmas 🎄
If your vehicle gets into a wreck do not hesitate to give these people a call. Not only do they have great customer service and are super nice but they also will take good care of your vehicle and they are true to their word. It will come back to you just as it was before the wreck. Maybe even better. Fantastic shop.
Great customer service, very professional. Got my car fixed ahead of time, they did a great job, and were very sincere and sophisticated with me all the way through. Answered any and all questions I had. Highly recommend, they’ll take care of you!
I highly recommend Derby Collision Works to anyone who needs work completed. The service was excellent. I was updated about my repairs every step of the way. They accommodated me by arranging my rental, dropping my repaired car at my house and returning the rental and even cleaning my vehicle and putting gas in it as I had just put some in the rental! Ellen was my service advisor and she was friendly, professional, and knowledgeable. I can not say enough positive things and I can't recommended them highly enough!
I am so impressed with the quality of work, the communication and prompt status updates and professionalism. My car was ready before it was promised and they worked with my insurance company, Allstate to get additional funding to cover all the repairs. My car was cleaned to perfection on the inside and outside. In fact, I was going to have to get it detailed but they cleaned the inside so good I don’t have to do it now. Hopefully, it will be a long time before I need them again but definitely where I will go if needed. I highly recommend them.
Matt did a fantastic job. We were told that it was going to take a couple weeks once they got the parts. They called me exactly 1 week after the car was dropped off, that my car was ready. It looks brand new. Just like when I pulled it off the lot. Everyone was so kind and helpful. Always giving me updates as to what was going on.
Thank you Collision Works and Matt!!!
I would definitely recommend them and would use them again.
I took my vehicle in with an extensive amount of damage all down the drivers side. After Collision Works completed the repairs, it looked like a brand new vehicle. Everything matched up perfect! The Technicians really know what they are doing. The staff was friendly and courteous. I especially love the updates they text you throughout the process of the repair! I will definitely take all my auto body repair needs to Collision Works in the future.
Had a window get smashed out in my 4runner. Called the next day they had me scheduled and in no problem. The big surprise was the even clean8and vacuumed all the glass out of seat! Great guys great shop.
I cannot begin to tell you how pleased I am with Collision Works in Derby. They were so patient with me and getting my insurance information figured out. They did everything for me; I did not have to speak with adjuster once after getting set up there. Heath and Robbie are amazing! They went above and beyond to help me get my car repaired. I was sent text message updates throughout the entire process and was called when needed. I couldn't be more happy. Picked my car up and it was spotless and they even fixed a small dent without telling me they would which was a pleasant surprise. No charge. Thanks a ton guys and also to the team who made my car look brand new again!
Best Collision Repair shop around!! Highly recommend it! Kept us informed daily of what was going on and approx. how long it would take to repair my vehicle. It was ready when promised and looked good as new. Have already recommended people your way. First Class service from the folks at Collision Works of Derby!! Thank you so much!!
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