This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Pratt Auto Service in Pratt, KS earns a strong 92/100. Customers repeatedly praise Dylan and team for professional, honest service, fair/transparent pricing (often matching or below quotes), quick turnarounds, and fitting travelers/emergencies in. Service quality, clear explanations, and friendly staff stand out. Complaints are rare but notable: an oil leak persisting post-repair, a visit followed by electrical/ignition problems, and confusion over a part/core charge. Wait times are generally short; little to no info on inventory variety or yard organization/ease of finding parts.
What clients say about Pratt Auto Service in Pratt (KS)
The people ,Dylon, was very helpful. They found the problem and gave us a quote. We were surprised to receive a bill that was far less than quoted. The work and time required to complete the job was perfect. Thank you for the expert service. We will use Pratt auto for all of our needs.
I’m thankful for Dillion I called at 2pm on a Friday afternoon and he met me in his office. I told him of the lights on my dash and he scanned and found out it was my spark plugs. He changed them all out and fixed my problem. Do grateful he took time in a Friday afternoon to help this 70 year old lady traveling from AZ. May God bless him over and over I can never say Thank you enough to God for having Dillion available when needed
I am always 100 percent satisfied with the service I get from Dylan and his crew. It is fast and affordable. He knows my vehicle and has fixed others "fixes" and not charged an arm and a leg when I was in need.
We love Pratt Auto Service. As a female I appreciate there honesty and never feel taken advantage of. Dylan and his crew always explain everything done to our vehicles and answer any questions we have.
When my Low Coolant light came on, I called Pratt Auto Service and Dillion told me to bring it by, I had a bottle of coolant in my car and he added it and sent me on my way. NO CHARGE!!!! I was floored. I'll be going back when it warms up to have them check for leaks. Also, I left my wallet there and they called me to let me know it was there. I didn't even notice till HOURS later it was gone. GREAT HONEST FOLKS here.
Brought in vehicle to investigate a knocking engine noise. After determining that repair would require extensive digging deeper into the engine it was decided to not continue with investigating further into the matter. Vehicle was returned with an added bonus of electrical issues and ignition issues that were not present prior to the visit. Vehicle is now unusable in this condition.
Alternator went out 29 mi E of Pratt. Got a tow into Pratt Atuo Service where they replaced it. Was told the part was $104 with a $15 core charge (total would be $119+tax) On the receipt it showed $129.99 for part ... Which meant they over-charged me. I didn't get the part to return to get the $15 back. Won't be doing business tnere again.
I want to thank Greg for helping with my vehicle. I was there on a business trip and unfortunately, my vehicle did not want to cooperate. Not only did he fix the problem but, he personally came out to the Hotel to check on my truck and get it started. They go above and beyond! I highly recommend Pratt Auto Service for your vehicle needs. Thanks Greg for your professionalism and service!
Rick and his staff do a great job of diagnosing problems and fixing them quickly. His prices are reasonable. My car is almost always in and out the same day.
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