What clients say about Southwest Iowa Towing and Recovery in Red Oak (IA)
I had a uHaul scheduled to pick up at this location but on the day, even though it was supposed to be possible even during closed hours, I was unable to pick it up. I had to go to Glenwood to get a truck.
They marked my tow as completed and never picked it up off the highway. Spent hours and hours tracking my car down to find out they never picked it up but marked the tow complete. Utterly unprofessional. Edit: called to get to the bottom of what happened and the owner Doug yelled and cussed at me about going through triple a. What a good guy
HIGHLY RECOMMEND! I would give 10 stars if I could. I was fortunate enough to have the owner help me out in quite a pickle. I had just purchased a brand new 2023 truck and driven it off the lot earlier the same day, on the way home a deer decided to end the journey home early for me and the new truck. After multiple tow companies turned me down, Doug came through for me and not only picked me up after being stranded for 3 hours with no help from insurance or other tow companies, but he even brought me to my hotel. He is a phenomenal person overall. He was terrific to chat with the whole drive, he gave me advice, told me about his businesses, and even offered to buy me a snack at the gas station. He’s even been keeping me better updated on the situation with my truck than my insurance! I’ll forever be thankful for Doug and his company. I wish there were more business owners like Doug. He really came through when I was having a terrible day. If you want a real, hardworking, honest, and quality man to get the job done, call this company. I promise you won’t regret it.
Very helpful. Pulled car out within a day of me calling (had asked if we needed it that day but I told him next day). Was fair and reasonable. Great communication. Thank you very much!
i was stranded in the middle of nowhere after losing my keys at 10 pm one night so I called hoping I could get help with a tow home since it was a 24 hour service and he told me he was on a call so he’d be about an hour. It was a stretch but I accepted and sat there waiting for 2 hours before I decided to give him a call, when I did he hung up while it was ringing and sent me a text saying he couldn’t find it even though I sent him a live exact location, he said get it in the early morning. So the next day I waited a bit and no call that he was on the way so I called him and I went straight to voicemail, then I tried again after another hour and agin I was sent to voicemail. After that I was very disappointed after being stranded for so long so I called another company.
Fast, friendly, courteous. Even helped me diagnose my mechanical problem before he left. Would definitely recommend and would use again for my towing needs A++
SCAM SCAM STAY AWAY …!!!!Read before letting this person lay hands on your car he would say all reviews are made up they are not his google number is the same as the one he contacted me from. I would much rather stay in the hwy stuck a whole night than doing any type of business with this peace of trash he uses insurance to commit legal crimes and steal your car legally..
If I could leave negative stars I would. This is a predatory tow company that will only steal your vehicle and hold it for ransom like they did to me. Took my vehicle off of private property without my consent and told me I owed them $575 after the driver became belligerent with me. I’ve contacted the police and my attorney. Stay away from these people.
AAA sent Southwest Iowa Towing when I lost a tire on I-80. I was able to communicate with Doug about pick-up details and he even tried looking for my lost tire! I would recommend this company to anyone needing towing services in the Iowa/Nebraska area. His reassurance went a long way in calming this middle-aged lady in a scary unexpected situation.
Highly recommended! Our trailer bearings got cooked on I-80 over Labor Day weekend. Doug & Cheri went above and beyond to make sure we were able to get back on the road again. We had called numerous other companies and either had no response or were told that it would take at least 3 days to get parts and have the repairs completed. Doug towed our trailer 50 miles to his workshop and was able to engineer the parts and fix the problem. He and Cheri were so kind, courteous and professional and they made a very stressful situation so much easier! Great people - we felt extremely fortunate that they were able to help us out and really appreciated everything they did for us! Thank you! :-)
Had a flat on rear of my truck was towed by this company. Only had a flat tire was still on the wheel. When we got it from them this is how it looked. Tow company denied any wrong doings. My insurance covered the $6800 in repairs and didn't go after them saying would cost more to sue than just pay claim
Blew a tire pretty late at night. I was alone and nervous about what to do. They were professional, made me feel safe, and got my car back home. Thank you!
Professional and timely service. Always ready for a big or small job when we have to call in the expert! Continues to be very fair priced and well versed in all the recovery you think you don’t need!
Great Service. Efficient and courteous. Especially the way you feel when you break down, They brighten your day with a smile. Takes really good care of you on the road. Even if the weathers bad. They are there to take care of you.
Very fast. The driver went above and beyond to make sure my car went where I was going to be able to get car fixed and back on the road as quick as possible.
Thanks Doug!
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