What clients say about Pella Redemption Center in Pella (IA)
They have changed their operations making it really inconvenient. You have to put cans in their bag (which you have to pay for) and they estimate how much it is worth. They also changed and reduced their hours of operation (8:30-4:30 and not open on weekends) making it inconvenient to make returns for those that work. Wish there was a machine where we can return cans on our own when it’s convenient.
Hadn’t been there in awhile . Must of gotten rid of all the staff that counts for them . Now they want you to put cans or bottles in their bags and they will estimate what it’s worth . Took mine and left .
The employees were so eager to help me get my bags, and so polite I must add! They counted quick, paid me what I was due, in and out in less then 10 minutes! I will be back!
We got here when it opened. Had a truck load. VERY NICE man waited on us! Very organized and clean place. We always make sure to have our cans, glass bottles and plastic bottles separated to make it easier for them.
Tired of being shorted do to lack of counting right I can only fit so much in my car so when I come with the same amount each time I shouldn’t get less and less each time 22 bags 56+ cans in each bag and I only had 956 cans I must’ve went to school or they don’t know how to do math not the first time but I’m not a rude person
I waited about a half hour because another guy was in front of me with lots of glass bottles and several huge bags. Once the lady started to count our cans it was fairly fast. It was air conditioned.
Never again! Manager very rude! When to west door to get an estimated count. My can sack was full to the top. Was only given $12, I only politely said there is over $16 worth in the bag. The manager woman chews me out says nobody's going to be rude to my employees. I started taking mine to Walmart, at least the counting machine doesn't give me any grief!
Just came with 8 30 and 40 gallon bags full of cans. Maybe here 30 minutes with 1086 cans. The lady was super nice and i even apologized for so many at once and she was not bothered at all. This is a place for large quantities not a couple grocery bags because you could stand in line for a while. But its the closest place around with staff to keep up. Customer service seems pretty good to me but remember this isn't the most pleasant environment to work in. Not exactly sitting behind a keyboard when you work there
This place is a joke! They had one worker and we waited over an hour just to dump our cans to be counted. The woman in the office never helped either. She just came out of her office to boss the one worker around and disappeared back into her office and shut the door. This hasn’t been our first terrible experience here. It shouldn’t take this long to redeem your cans.
Love the accuracy and fast pace. Dont know what's going on in the workplace ,but as a customer. Dont want to hear employees getting yelled at, in front of us.
We moved here from IN & were use to smashing cans because they go by weight. The 1st time we came here they took our smashed cans & gave us their rules (volume). Always friendly & curteous that's what keeps us coming back.
Website