Pella Car Care in
Pella (IA)

Very good work! Very professional and welcoming. Pretty high priced! Always say safety as a point of sale.

Pella Car Care were able to get me in for an engine repair just minutes after I called driving from Des Moines. Just a couple of hours later my engine was fixed. As I was without a car, they offered to drive me to my hotel and pick me up once the repair was finished. Superb service!

We were traveling through Pella and our battery died and we had a tire that was leaking. I called them and they said they had the battery for our car and to come right over. The took us in right away, replaced the battery, and found a nail our tire. We were totally impressed by Pella Car Care. Highly recommend!!!

Excellent experience at Pella Car Care. Needed a mechanic w/knowledge of foreign cars as well as domestic. Appreciate the help and advice. Would recommend this biz to anyone!

I really like this business. They are good people and honest. I won't take my care anywhere else for an oil change. Update.....In the past, I would have them pick up my car from my work, and it would be returned before I got off. I love this service of theirs. It made it very convenient. However, i have recently changed shifts. Therefore, I had to take my car to them after my shift was over. I was told it would be about an hour wait time, which is not horrible. I literally was only there for maybe 30 minutes. They are so quick and so good at what they do. I am so grateful for this shop. And I still won't take my car anywhere else.

Top of my list for overall value. I have a 2009 Honda CRV with 159k. Runs like a new car because of the service that Pella Car Care provided.

They provide an accurate estimate for the work requested and use that as a work order for yiu ti accept or decline the proposed work; labor and parts separated. This effective and easy to understand and user friendly approach takes all the guess work out it. Work was done, as estimated within price quote and time frame. They provide shuttle service to and from my home. Courteous staff handling the administrative part. All in all a very comfortable, relaxed and trust building experience. I highly recommend you give them the opportunity to give you the same experience. It will be well worth your time and money.

Great customer service, great prices, and they even offer a ride if you need to drop your car off before work! (Assuming this is in town only, but that's all I needed). Will definitely use their services again if I ever need anything done with my car!

Another save from Pella Car Care. Our car had developed a noisy wheel bearing after sitting a couple weeks while we were on vacation. We got the car in the shop the morning we called; while that doesn't happen every time it was nice to get back onto the road so quick that day. The professionals at Pella Car Care are thorough, friendly and honest, much appreciated!!

Pella Car Care always takes great care of our vehicles. They are fast but efficient. We appreciate their thorough inspection and care for their customers.

I’m Joshua’s dad and I live in Texas, but I’m the one who set everything up and paid for it. They were fast friendly and fair. They quoted me a price for all of the repairs and came in under the quote. That is rare, honest people who care. They are true to their word. Car and people Care. Great job and I highly recommend them. Very professional. I’m super impressed

Pella Car Care is thorough , thoughtful, friendly and communicates any concerns they have. We recently had a problem that was hampered by the part they had to replace. The replacement part was from the otiginal supplier and came with a defect that should have been rejected before being sent out from the manufacturer. Then Pella Car Care went to great lengths to get a part that worked, taking the risk on their part I appreciated their many efforts to get it right and they got it done,. Even though it took more time and extra efforts to grt things done right . We appreciate the customer care, that is the way they do things there.

I made an online appointment. When I received the confirmation I didn't look at the date and brought it in a day early. They were gracious enough to try and get the work done by the end of day so I wouldn't be without a vehicle for another day. Great job getting it done and greatly appreciated. I have another vehicle that needs service but scheduling is out 10 to 14 days. Everyone wants things done now, but I have great respect for them going the extra mile whenever possible, so patience is in order.

In the past, I didn’t have the best experience with Pella Car Care, but I feel like over the past couple of years they have definitely improved so much. Like any business there’s always room for improvement, but they seem to be doing just that.

Moved to Pella from Texas. Pella Car Care was recommended to take care of us with our truck. Just got a new battery and the Winter Special. We have a great place to go now for our vehicle services. Thank you.

My first time here, and all work done was top-notch! The only thing that I found inconvenient was the required 4 hour block of time for just an alignment. Makes it very difficult to be without transportation with a packed schedule and 2 young kids. Would have been nice to be able to just wait the roughly hour that other places do and be on my way again. Instead of having to arrange multiple rides and someone to watch the kids, etc.

Pella Car Care treated me very professionally and expeditiously. They were ready for my vehicle at the appointed calendar time, the work was done quickly, and a very good explanation was given to me of the results of their diagnosis. I would recommend Pella Car Care to anyone wanting professional, professionally capable mechanics to work on their vehicle.

I called Pella car care at 7 AM to talk about tires and alignment. By 3 o’clock all of the work was done!! They came to my work and picked up my car and then brought it back. I could not believe the turnaround time was so quick. Cannot express how appreciative I am for a company that provides such a great service.

The check engine light appeared on our 15 year old Ford Flex and we noticed a decline in fuel efficiency so we scheduled an appointment for a diagnosis with Pella Car Care on their website. I dropped the vehicle off the morning of our appointment and Pella Car Care gave me a courtesy lift to my workplace. Within a few hours of dropping off the vehicle I got a call regarding the diagnosis, the plan for repair and the estimated price. The oxygen sensor had gone bad and needed replaced. I gave the go-ahead over the phone and a few hours later was notified by text that our vehicle was fixed and ready to be picked up at our convenience. I was given an option to pay online but opted to pay when I picked up the vehicle that afternoon. No more check engine light and we're back to our expected fuel efficiency. Great service and reasonable prices. We're very happy doing business with Pella Car Care.

We have NEVER had such a pleasant experience at ANY auto service providers!!! We were given the utmost respect and HONEST service. We were told what was wrong, what it would cost to fix it, and an approximate time for the completion. Not to mention, these gentlemen had to get the part delivered to them. And after all that, they had our car back to us 2 hours before the shop closed. We HIGHLY RECOMMEND THIS PLACE!!! Thank you again!!! Shelley and Tom Robbins

Brent was thorough with my SUV and found the issue with a test drive and a look at the undercarriage. I appreciated that he has the experience to feel and hear things vs just hooking it up to a computer and telling me there aren’t any codes. I would return here for his expertise for any important repairs to keep my SUV in good condition and running smoothly as long as possible. Update 6/21/24 I love getting my oil changes at Pella Car Care! They look over any concerns I have and make sure things are as they should be. I never feel stupid for mentioning something and appreciate how safe I feel knowing my vehicle is consistently looked over and maintained. Making appointments by text couldn’t be more convenient with my crazy schedule and the office staff is exceptionally friendly. If my car could talk I’m sure he would rave about going here too!

Brought my 2014 Grand Caravan to Pella Car Care after the exceptional Customer service my daughter received. It was worth the 3 hour drive knowing I would get honest feedback and results. Scheduled to have all brakes and rotors replaced. Turned out, I only needed the rear replaced. Shocking since I had all original brake pads, etc and 249,000 miles on them. They addressed all my concerns and in a timely fashion. Also, they emailed me an estimate, sight unseen, in advance and it was spot on. I will keep going back. Thank you to Brice for your time and awesome team!

Always thorough on checking out our vehicle and letting us know what needs to be done. We really appreciate the services they do on our vehicles know they are very well cared for. To keep our vehicles running their best. Thank you for doing a great job always.

Final price was the same they gave me over phone and when I arrived with vehicle. They got me in right away and were prompt. Friendly and let me know I had a couple minor additional things to fix on the truck after they had done the service. Price was great, much better price than going to a big dealer. Happy to see local business’ succeeding. Thank you Pella Car Care!!!

My son is at Central and needed something fixed on his car. Everyone at Pella Car Care was kind and accommodating. I appreciate the extra effort given by staff to get the repair completed. It was quick and reasonably priced! Highly recommend!

Pella car care was amazing from the very first phone call asking about availability. Kathy was wonderful to talk to and on top of her office duties also provided the shuttle service. The shuttle was impeccably clean. The office and waiting area and what can be seen of the shop are also very clean and you can see the pride in the work they do. I will continue to use these guys and continue to recommend them to my family and friends. I brought my jeep patriot in for some brake and wheel stud replacement after I broke a stud. Bryce checked me in and listened to my concerns, and got me on my way back home. Later that morning he called to explain what they had found and recommended repairs and called with several different quotes. Bryce never pressured me into the extra repairs and even gave recommendations based on safety. I ended up going ahead with 90% of the repairs they found. Bryce was easy to work with and kept me informed the entire time. They also didn’t do any work unless I authorized it first. This will be the only place I take my car from now on. They were amazing and friendly and made me feel like I, as a customer, truly mattered to them.

I live in Ottumwa, but the service, atmosphere, and friendly & knowledgeable attitude of Pella Car Care is well worth the 45 minute drive it takes for me to get there. I’m so happy to have found what I consider to be an S-tier auto shop. From the moment I first called Pella Car Care, I have been thoroughly impressed. When I spoke to Jay on the phone, he did not rush me and was very friendly and thorough in the preliminary questions he asked about the nature of my car issues. They were able to work on my car immediately too, which was fantastic. When I brought my car in the next morning, I was greeted by Kathy who also shuttled me to the Pella Town Square, which is where I asked her to drop me off while they worked on my car. Within about an hour after being dropped off, I received a call from Jeff (the original owner of PCC) and had a pleasant conversation with him. Jeff relayed to me what Brian and the rest of the technicians at Pella Car Care discovered, and it was all accurate. They did not try to take advantage of me at all, and I was very grateful for that! Agreeing to the work and the extremely fair price, I hung up with Jeff and about an hour later my car’s issues were all resolved (suspension maintenance, rear hub replacement, oil change and leak fixed, air filter replacement, rear wiper replacement) and Kathy promptly picked me up where I asked her to and drove me back to their shop to get my car. The whole experience (dropping off my car, diagnosis, repair, picking up my car) was under 4 hours. The work was solid and my car is running great now. Conclusion: I definitely plan to be using Pella Car Care in the future for my auto needs. 👍