What clients say about Mike and Son Repair And Towing LLC in Knoxville (IA)
I talked with very rude and disrespectful worker, who started insulting me without any reason. 0 for customer service and do not recommend anyone if you are searching for adequate service
Really rude and disrespectful. Spoke with two guys who knew nothing of customer service. Do not recommend.
My girlfriend asked if she could pay $100 first and the remaining $100 a few days later, and that is exactly what we did. The tow fee of $200 for moving the vehicle just 1.1 miles was excessive and reflects the reputation your company has around town.
If that payment arrangement was unacceptable, it should have been addressed at the time so we could have worked out a different solution. I provided two phone numbers for contact and we reached out multiple times, but no one ever returned our calls.
My vehicle should not have been towed at all. It was retaliation by a former coworker and entirely unnecessary. We had permission to leave the vehicle overnight until we could make arrangements, and we followed through on that. Afterward, the District Manager of Dollar General had to send an email to all stores clarifying the correct towing policy, which confirms this situation was mishandled.
The suburban does have intermittent mechanical issues where it will not start. When I filed a claim, the insurance company stated they could only reimburse if the invoice specifically listed a mechanical issue. Because the invoice does not say that, my claim was denied. They advised me to contact you directly to see if you are able to revise the invoice accordingly.
Amazing and friendly and quick response when I got stuck at 9 pm and needed pulled out in pella. They where the only ones who answered the phone and where there within a half hour.
Was driving into Knoxville from Norwalk IA & my 2016 Jeep died on me. Called these guys who showed up in less than 10 minutes. Ended up taking it to a local mechanic to have it looked at. Thanks so much for the help.
I called cameron late at night to explain a bad situation I was in with a very very stuck truck, let me tell you if I got called that late at night I would be pissed, yet he was so kind and let us know he could definitely do it that night, we ended up deciding it was better to wait till morning and he was there bright and early even picked us up from our home to get my truck out. He was insanely kind and just a good person to be around. Amen
I had a roadside issue and Colton was the only towing operator to return my calls, check up on me or to offer reasonable service!! Great customer service!! Mikes should be proud to have Colton on his team!!
I would actually give it a negative 1 when they worked on my vehicle from a warranty from when it was autokraft and there is still things happening related to their work and now they refuse to work on my vehicle and fix their stuff when he said I don’t pay my bills. I paid him $910 last week and don’t owe him a thing. Think twice about I’m using them or the old AutoKraft.
Coltin was AMAZING! my daughter hit a deer a few weeks ago, and his service was incredible. he came very fast and loaded her car with no issues!! i will definitely call mikes towing again!!!
Below is what they did to my best friend. They stole things from him that I watched him work very hard for.. His Autel diagnostic tool that he used for work helping the less fortunate with vehicle problems and not charging people an arm and a leg, doing his best to do good in this greedy world.. was all taken from him because 4k wasn't enough! It breaks my heart and I would not recommend this tow company to anyone. They will rob you blind. Justice will be served.
My best friends review:
These crooks towed my truck, 20' trailer, and car body that was on the trailer. They expected $250 tow fee for each the truck and the trailer, to take them about 5 miles. The keys were in the truck and doors unlocked. They also apparently expected $75/day, storage fee... for not only the truck ($75/day), the trailer ($75/day), but also for the car body that was strapped on the trailer!! ($75/day). After just over a month, I was finally able to secure funds to pay this outrageous bill. They claimed it was over $9,000... but settled with me for $4,000.
That's was that, and I wouldn't be writing this review... except when I got my truck back, I found that they had stolen: my Daisy Powerline .177 break barrel air rifle/gun case/scope, my Autel MS906BT automotive diagnostic tool and wireless obd2 dongle (msrp ~$1200), and even the black aluminum valve stem caps off my freaking wheels...
Apparently $4,000 wasn't enough to satisfy these guys. Pursuing criminal theft charges for the missing items, but I'm sure I'll never see them again.
These crooks towed my truck, 20' trailer, and car body that was on the trailer. They expected $250 tow fee for each the truck and the trailer, to take them about 5 miles. The keys were in the truck and doors unlocked. They also apparently expected $75/day, storage fee... for not only the truck ($75/day), the trailer ($75/day), but also for the car body that was strapped on the trailer!! ($75/day). After just over a month, I was finally able to secure funds to pay this outrageous bill. They claimed it was over $9,000... but settled with me for $4,000.
That's was that, and I wouldn't be writing this review... except when I got my truck back, I found that they had stolen: my Daisy Powerline .177 break barrel air rifle/gun case/scope, my Autel MS906BT automotive diagnostic tool and wireless obd2 dongle (msrp ~$1200), and even the black aluminum valve stem caps off my freaking wheels...
Apparently $4,000 wasn't enough to satisfy these guys. Pursuing criminal theft charges for the missing items, but I'm sure I'll never see them again.
My car died In Knoxville. Called for a jump and Colton was on scene within 7 minutes. Car didn't take a jump so he towed my vehicle all the way back to Ottumwa. Thank God for these guys!!!! Speedy services. And I even was able to get a ride with the driver back to Ottumwa.
Thank you Mike and sons towing!!!!!
⭐️⭐️⭐️⭐️⭐️
I blew a tire out on my camper while traveling back home to TN. Called Mike and Sons towing and they were at my location within 30 minutes. Changed the tire and had me on the road in no time. TJ and the guy with him did an outstanding job. Very friendly and professional!!
There was no sign to say we would get towed where we parked at. Also a lot of people were parked in places that had a no parking sign and they didn’t get towed! We went a mile and he charged us way too much. Also he gave us the wrong address and when we called him he said he can’t help us if we are lost and said he won’t be sad or upset if we don’t come back to Knoxville! Don’t call this place and make sure you have proof were you parked at!
After sitting on my insurance provider's roadside assistance for over an hour and with no assistance showing up from them, I called Mike's Towing. Within an hour, they were able to get to my car and help us out. Great service and offered suggestions for the next place to go for a tire service.
I was stranded on the side of the road and they came and got my car and took it to a repair shop for less than they quoted me. Good honest tow company with great customer service. I appreciate the kindness and honesty. Very professional company.
TJ was amazing! Met me within minutes of my call, was incredibly professional , kept me updated during the towing process, answered all of my questions, empathized with me. Just all the right things! His services and professionalism were greatly appreciated!
think his name was Tj, or Jj. regardless of his name he was an amazing guy. gave us amazing service and was all around a nice funny guy. they came so quick and i was honestly surprised. we were stranded in the middle of no where and he even said himself he wasn’t gonna leave until another tow company came along that would work with the insurance or our parent. even gave us a ride back and went out of his way to get the extended cab so we could all ride back with him. if i could give 100 stars i definitely would. i will forsure call again if i ever need a tow. y’all rock!
Couldn’t get a a special lug nut off of my wheel to change my tire on my Volkswagen. I called these guys on a Sunday evening, TJ was to me in 20 minutes and got the bolt off and changed my tire. He went above and beyond and changed the rest of the special lug nuts to regular lug nuts on the remaining tires. I would highly recommend these guys for any service they can provide.
Great communication from start to finish. Thanks goes out to T.J. enjoyed working with him and really appreciate the follow-up phone call. Thanks again!
Got stranded 20 miles from Knoxville. These guys were great. Professional, respectful and very kind in their treatment of their customers.Went above and beyond for us and one of the least expensive tow bills I have ever heard of.
I liked the owner a lot, he worked with me and was very accommodating. Unfortunately my truck came back to me with missing contents. Most importantly is I am missing my OBD2 reader which I had plugged into the port. I know it was there when my cousin got it towed but it is blatantly absent now. It's a bad look for them as a whole that one of the employees has sticky fingers.
Very pleased with Mike’s Towing. He came right away and was kind and respectful. When you are stranded on the side of the road it’s such a blessing to have a service like Mike’s Towing available.
Called to get a tow and got hung up on, and then the next time a little kid answered and said "it's 10 o'clock go get a tow elsewhere" and hung up. Super professional I also think the hours need changed so that it shows they close at 10.
Cameron was very responsive and great to work with. He helped haul my boat\trailer after a blown out hub/bearings. He helped replace the bad hub in his shop.
Great company with outstanding service. Went out of his way to help me over the holidays. I drive OTR and have dealt with lots of towing companies over the years, they all could learn and thing or two from this guy.
Excellent service.Mike came within a few minutes of calling and took care of my problem. He was friendly and treated me with respect. I would highly recommend his tow business.
Excellent service. They came right out and got my daughters car out of the ditch and back on the road where it was suppose to be in the first place! LOL Very reasonable and dependable! Thanks again Mike!
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