Bought a new car for my son, was transporting it back to Iowa had an issue with it not running well. Abby was very helpful and pleasant. Offered her help and helped to get me all the tools I needed to fix the part in the parking lot, She truly was a hero And came to the rescue for son‘s new car! She deserves a raise!
My car would not start outside a medical clinic after hours. I called a couple shops, but no one answered because it was after 5:00. I called O’Reilly and asked if someone there could help me out. A wonderful man named Everett not only came to where I was, he brought me a new battery and installed it right there in the freezing cold! I followed him back to O’Reilly to pay the bill where I was greeted by the nicest customer service gal. I did not get her name, but she was great! They definitely went above and beyond to help me out! I will be a customer for life.
Last night Abbie and Aaron replaced my battery, in the dark and cold. They worked perfectly as a team. We enjoyed several laughs. Abbie even got me a chair while waiting. They are my heros!! Many thanks!
My SUV refused to start in their parking lot. DJ and a blond woman employee really went above & beyond trying to get it started again for me. Turned out to be a bad starter, but I really appreciated how helpful they were & how much time they spent with me!
I'm not usually one to complain or leave a review. My experience was atrocious though we when I came here. I have been to this location once before and the service was amazing. Today though I drove over there because my car kept dying and the check engine light came on. I wanted to see what the code was. I came in and ask Aaron if he could check my codes. He was very rude. He refused to check my car to see if any of the codes showed up. He wouldn't listen to me. Just raised his voice and kept refusing. I understand they just opened at 9 am and half the time women get treated like they don't know anything about a vehicle. To treat a customer like this though is unacceptable. Even if he didn't think the codes would have shown up. He could have still look to see if any codes were stored. This was an awful experience for me.
Stood at the counter for 5mins while I hear the employees talking in the back. Better off ordering anything online instead of waiting for these goons to get done talking.
I bought a Carburetor and it came rusted and full of dirt, manager stated well it sets in a Warehouse and they can get that way.
Almost 300 dollars for a rusted dirty part. I will never buy from this store again
I waited 15 minutes and watched 4 employees talking in the back room while one guy was taking calls and checking people out. He yelled for help and was ignored. Over priced only use for emergencies. Suggest rock auto.
I went into store for some parts at closing time and Glen the assistant manager went to work for me and I was very impressed! I drove from ames to knoxville to pick up a truck for work and to find half of the lights didn't work! I found two relays melted down in panel. The computer showed the store had them but none on the shelf. Glen proceeded to search every box thinking so.eone put them in wrong spot and sure enough he found what I needed. My experience from other stores at quitting time is "nope we don't have them"But not Glen! And I would like to thank him again! What a asset to a company he is! Alot of people could learn from him how to give good customer service! He saved the day and a wasted long trip by putting a little extra effort in his job!
I have been using this store since they came to Knoxville, they have been great till today. I have just needed a few things and have a discount through my company. Aaron a parts cashier which I have talked to many times wouldn’t honor my discount as normal. I told him I would just stop off at the Pella O’Reilly’s Friday in stead.
Matt the manager in Pella, and his staff have been willing to go out of his way to help the hard working American industry workers. I wish all green shirts were equally the same, alas they are not.
Pella O’Reilly is the place to shop if you want to be treated fairly & respectfully.
Fairly decent and well stocked automotive parts store ! It does seem that some of their parts are a little over priced when compared to Walmart ! The one major plus is their automotive bulbs aren't locked up behind glass ( yeah 👍 )
Website
