This rating is based on customer reviews, inventory size, pricing, and service quality
From recent reviews, Pat's Auto Salvage in Waterloo, IA lands at 80/100. Customers often highlight low prices, friendly, helpful staff, broad inventory, and parts ready fast or shipped quickly—one case even saw a mistaken part replaced free with extras. Complaints recur about rude counter service, missed deadlines, incomplete or late shipments, and poor follow‑through (e.g., plates discarded). Finding parts is usually easy if you call ahead. Yard organization isn’t clearly described, and wait times vary; service reliability is mixed.
Accidentally gave us a bad part, we came back and they not only gave us the replacement for free but also gave us the other parts we needed for free. Super great customer service, and appreciated them going above and beyond to make it right! We need a lot of car parts so you bet we'll be back!
I’m usually not one to leave reviews, but Pat’s was extremely efficient and fast in getting me the part that I needed, and offered it at a reasonable price with quick shipping. I highly recommend this place
Extremely disappointing service. The staff was rude, unhelpful, and made it clear they didn’t care about customer experience. It felt like they took advantage of the fact that there aren’t many alternatives in the area. I accidentally left the plates on the car and called the next day to retrieve them—only to be told they had already been thrown away. A responsible business would either remind customers to remove plates or hold onto them for a short period. This level of carelessness is unacceptable.
Straightforward people that don't mess around Excellent prices and very knowledgeable. One of the largest salvage yards i have ever been to with every make and model of vehicle. Give em a chance next time you need a quality pre owned part.
I called them up. They had the part that I needed. He told me the day it would be ready to be picked up. I showed up that day. He had the part ready. They helped me load it in my car and off. I went great place to do business with.
cant get parts in a timly fashion an wont wont all the parts aked for tells ya there shipped speedy an 5 business days later no parts shoild only take one parts an price was good for what they sent called the manytimes still dont have all parts
Does not deliver when they say they're going to. Has no problem being rude and cursing at a Customer that questions him about following through on the deadline they set for themselves.
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