What clients say about Best One Tire & Auto Care of Angola in Angola (IN)
I got a oil change here at 8am snd asked them hoe long it would take the said 30mins to a hr it took them 2 hours just for my oil change but during these two hrs they managed to break my ani freeze cap and told me i would have to pay for them to put a new cap on even though they broke it and touched my ani freeze when all i asked for was my oil change then when they handed my all the paperwork back i asked them abt a break flush because the last time i went i was needed for one it was in the red and now it somehow managed to get better snd be im the yellow and i asked him how it fixed itself because i never got it done yet and he told me he couldn’t say without a 60 dollar inspection and after all this they were supposed to call me abt me abt how much my total would be because the computers were down and couldnt give me a total tuens out they just charged my card without even telling me my total or anything
Hi. In Angola visiting, and wanted to check if alignment was needed on car. End of their day, but not their customer service!
Car needs repair (couldn't do then--needed parts and more time), but had good car conversation with Matt and Rick while car was looked at, and left with a detailed estimate for work needed (even though they knew we were less likely to get work done by them because we don't live in the area), and an appreciation of them/their business!
They don't tell you about there one hundred dollar service fee. Until after they've looked at your vehicle, it's a way to trap you into paying them so they can make some more profit.I will never go back to that place again. Horrible and very disappointed, they are a very dishonest company corporation.
I have purchased several sets of new tires here (with free rotation) and have always been pleased with the service I received. Ken at the front desk is a gem. I recently had R.J. perform a pre-purchase used car inspection. He was very thorough, patient and professional. He took time to explain what he found an even took me under the car to show and explain the details and answer questions.
Let me preface this that the only reason I'm giving 2 stars is because the people were friendly. But the service I attempted to get was bad. I took a flat tire in early in the morning to have repaired. They were too busy to do it and mount it at that moment, so I left the tire and assumed they would at least check it soon to let me know if it could be repaired (which I thought it could) before the appointment I schedule for 2:30 later that day.
Unfortunately, they didn't look at it until I pulled in at 2:30, and sure enough, it had a sidewall puncture so had to be replaced. Then I was given the story of I'd need 4 new tires because the new tire would be more than 2/32 deeper than any one of the remaining tires, which all had under 15k miles. I said absolutely not. Then asked for a better option. They didn't have a used tire in my size (which I figured was a long shot). And, of course, they didn't have my tire in stock, which I needed my car the next day. Then they quoted me a price ~$80 higher per tire than the price I could get on Amazon. So at that point I said I'll just take my tire and went elsewhere. So Walmart was able to help me out, and did a nice job.
Well my appointment was for 9am got here at 8:45 am it is now 10:30 am and my oil change is still not done. Yes that’s correct I only got an oil change. Over 1 hr and 30 min to complete that simple task. (And it’s still not done) Will not be returning.
They got us in within 30 minutes of us “just stopping in” at the beginning of a holiday weekend. The gentleman (RJ) at the front desk was so friendly to everyone. We were very pleased with our treatment and service!
Incredibly happy with the work and service at Best One. Ken did a great job communicating the issues with my car. By far the shop I trust most in town.
Outstanding service, and friendly crew. Ken and RJ are phenomenal at getting you a decent price and getting what you need done in quick order. Will absolutely be returning for any future tire troubles.
Always a great place to bring your cars for any needs, be it tires or service they do it all.. amazing owners and employees always professional and get everything done in a quick timely manner only people I will let touch my corvette they treat it like it's their own.. couldn't recommend more
Our company recently completed a parking lot project for Best One. Rick the owner was extremely professional and easy to work with. I’d highly recommend using this locally owned business and giving them your support.
Had a nail in one of my tires. I'm from out of state, so expected to get the "we can't patch that tire" speech. Did not get any of that. In fact they didn't charge me at all for the nail removal, only for the rotation I asked for as well. Very honest and reasonable prices. Highly recommend.
Rick, RJ and all their profis are honest, competent and nice with their service. We were not ripped off after years of auto service. We are such happy customers in a sea of dishonest shops, these guys do well what’s necessary, and the receptionists are super knowledgeable and fast. Thanks BEST ONES!
Very nice customer service. They do more than just tires and simple oil changes. My check engine light came on and I needed an emissions control part replaced. They were able to get me in within a couple days to fix my car. VERY reasonable prices for parts and labor…$200 cheaper than the dealer in town. I will be checking with them for any car repairs to see if they can fix it before automatically going back to where I bought the car. Also, just an fyi, they have a free tire air pump out front for public use…not usually found now a days.
What a fantastic business and employees! From prompt and excellent service to their friendly and very helpful staff, Best One literally saved our road trip to DC. KEN-thank you for bringing our van back to life and helping us get my nephew moved to DC on time. Wonderful people and a wonderful place.
I cannot say how impressed I have been with the customer service at Best One in Angola. The owner, Rick, took the time to check my exhaust three times after it had been botched by a competitor. He treated me with dignity and respect each time I was there. I was nearly in tears the third time my muffler work had been mangled, and he took the time to show it all to me, allow me to get pictures and videos, and to explain to me how everything worked and what I should be seeing instead. I will never go anywhere else. Not only did Best One and Rick go above and beyond through what was a very bad situation for me, but they made me feel as if I deserved explanations and attention to detail. I also paid for sway link repairs which were done professionally and efficiently. I cannot say enough good things about this business. I will be bringing Best One all my future business including all of my families' vehicles. Thank you so much Rick!!!
I’m traveling across country, got a flat tire, was desperate to find tires to fit my horse trailer, Best One saved the day. Great prices, friendly people, fast service by Adam (in the rain). Thank you for taking fantastic care of us!
Both Sr and Jr Mr Hursell and Mike gave us the best service, and hospitality at a difficult time during our cross country drive. Not only did they accept us after hours, but Mike also took the time to find the correct tire for our unusually sized wheels, and carefully repaired our wheel, so we didn't have to spend a lot of money and were able to continue on our journey. They took extra time to help us find a hotel in the area that accommodated our cat. They gave us advice on the condition of the roads ahead of us, and all around showed us great hospitality! They made what could have been a really difficult day really enjoyable!
They were able to get our truck in quickly, compared to other shops, and told us what was wrong and fixed it. When we went to pick the truck up he explained everything they did and gave is the parts they replaced. When that fix didn't work he helped my father-in-law try to find other solutions over the phone. He didn't have to do that and my husband and I appreciated that tremendously! Everyone at the shop was nice and helpful.
Excellent group of people. Last year I had two new front tires along with new rims installed on my box truck by them. They had the best prices around, but compared all options I had available. Very helpful and friendly. Plan on using them again in the near future.
What an outstanding business! We were stuck with a blown out tire on our tow dolly while heading out East on trip. In just a couple of short hours we had 2 new tires, and rim on one installed. They were also able to remove the damaged fender and give us recommendations on how to go about finding a decent priced new one. What an awesome honest crew working there!
Excellent Customer Service while quoting me. Another shop quoted me at $4200 ($2000 cooling system rest extras) wanting to sell me extras and replace my whole cooling system. Stopped into Best One shortly after that quote, service took a quick look in the parking lot, showed me it was only the radiator and not the whole system (not the water pump, thermostat, radiator like the other shop who claimed play in the pulley, absolutely no play in the pulley). Jamie quoted me quickly at $880. So thankful for an honest assessment and quote!!! Other shop was looking to take advantage. Upon picking up my vehicle after repairs everything looks and works great!!! Couldn’t be happier. I would strongly urge anyone in need of car repair to at least get a quote from Best One. Once again Excellent Customer Service and Quality Work!!!
So far so good. All I had done was a safety inspection and front end alignment but honestly as quick as they got me in and as personable as they were I will definitely keep returning. They were upfront and explained my different options when it came to engine lights and different parts needing to be replaced.
Great service every time, but this time was exceptional! Lobby was busy as expected, but we stopped in anyways and Rick himself done the work on my car. I am beyond thankful for such great service with no advance given to him at all! Thank you so much, will definitely continue my service with you guys!
These guys are awesome! Went out of their way to help us when we had multiple tires suddenly fail on our rig (76ft long setup with tour bus and huge stacker trailer) Got us going quickly and a bunch of great people on top of that. It’s a shame more businesses are not like this place. Thanks again for the great work!
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