This rating is based on customer reviews, inventory size, pricing, and service quality
Western Auto Service in South Bend, IN scores 87/100 with an overall positive trend. Reviews highlight fast, friendly service, same‑day fixes, and professional techs. Pricing is often called fair or affordable, though a few cite high labor or overpriced work. Turnaround is usually quick, but occasional waits and a missing front-desk presence frustrate some. Customer service is mostly solid; work quality is generally reliable, with rare complaints. Little is said about inventory variety, yard organization, or ease of finding parts, so those aspects remain unclear.
What clients say about Western Auto Service in South Bend (IN)
DO NOT take your car here! I thought I had finally found someone good and whole time Tony been ripping me off. First I needed a starter. I paid for him to put a brand new starter on my car that I bought myself. 2 years later the starter went out again. Then when I took it back to him he tells me what it is cool. I told him to fix it I go pick my car up they added money to my balance and fixed something else without calling me or anything. Something I DID NOT NEED! I also had my car break down another time. Got a new alternator and now I think I have a faulty one. Lately I have been trying to fix on my car and now my battery is overcharging indicating I may have an alternator problem because the battery is BRAND NEW. Unless you can actually watch them DO NOT trust them and do not leave the shop until they are finished. Of course they do women like that. But it’s ok I’ll never come back and I’m spreading the word!
We unexpectedly had a flat tire and pulled in. Within 20 minutes they had fixed our tire and we were on our way. Very reasonable price too! Would recommend again
Tony is the best works us into there schedule as soon as he can he has done a variety of repairs on all of my vehicles. Great service, guys are friendly and great prices I highly recommend them for your service needs
I couldn't ask for a better place to get my car fixed. I broke down in front of this mechanic shop and I had to push my car into the parking lot then the next day call for quotes and they had me up and going that same day I called they are amazing
Every visit was great!
Tony is my go-to guy!
I will most definitely return and refer family and friends as well!
I appreciate you and your crew...big thanks to y'all!!
I thought I had a bad starter or battery. Turns out that I blew my engine. Western Auto Sales gave me time to get a tow truck for my car, and didn't charge me a storage fee. They had every right to. I'll use them in the future.
Waited inside the for office for about 20 minutes and still never seen a single human being. They were all working in the garage but did not have a receptionist at all, people kept walking by but no one stops. So I cannot rate their work, only their service. Which was bad at that specif time I was there on a Wednesday at 2pm
Great neighborhood shop on the West Side. They are very knowledgeable and they have been my preferred shop for several years. Very good prices and service.
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