Last week, Coomers towed my vehicle. The driver was absolutely wonderful! The next week I needed it towed from my home to an auto mechanic shop. I called two get it towed. Whoever the woman was on the phone, kept insisting my vehicle was Impounded. After three times of trying to get through to her that my vehicle was not impounded, the fourth time I hung up. The only reason I am giving this two stars is because the tow truck driver was amazing! Oh yeah, they charge me $90 to tow my vehicle two blocks.
Been here twice and the Staff is definitely very rude and very lazy and just absolutely could care less about anything that you are concerned about! They absolutely take advantage of people's situations and charges way more than I've ever seen and won't negotiate hardly at all! $800 for 2 mile tow and 5 days in impound and wouldn't even let me sell my vehicle to them because they said they already pretty much own it! Definitely definitely terrible place and corrupt! Id give 0 stars if I could!
A little over a week ago, on 10/9, I was headed south on 65 pulling a big horse trailer loaded with two horses and also had my two kids with me. I couldn’t avoid a trailer ramp that had been lost on the road, which resulted in two damaged tires on the trailer. I made it to the rest area thankfully but after multiple calls to multiple places for help, I got in touch with Walter at Goodins. He was there within an hour with a new tire and got me all fixed up. He was incredibly nice, friendly and provided me with the service I needed to get back on the road in a safe and affordable manner. He was a blessing in a stressful situation! Thanks again, Walter!!
The actual gentleman showed up I think his name is Walter, was the only saving grace for this company. I called With a semi with a dead battery, at home with the kids for the weekend and forgot to turn the power inverter off, and my son left the key in the accessory position when I ask him to start it for me. A slightly dead battery.
So I call and the woman that answered was rude and kept saying they wanted to make sure I was going to be there if they come out, totally flabbergasted because the reason I had called was because I can’t start my semi because the battery was dead. It gets so much worse; when I’m quoted over the phone $75 for a jumpstart which I was willing to pay because I couldn’t go to work but then after the driver gets there and I open my battery compartment and I hook up one side of the battery cables, he does the other and then immediately I start my truck - I am informed that there is also $110 labor charge for an hours worth of labor on top of the $75 equaling $192 and some change for less than three minutes of a jumpstart after being lied to and quoted $75 on the phone. Literally it took the man longer to get the stuff out and raise his hood and it did to start my semi. The 75 I understand because his time isn’t free and he had to come to me but to throw on an related $110 after labor was done outside of the quote of $75 is completely Bait and switch. Any place else would’ve came out for $25 more without the extra charges. I was not informed of the extra $110 until after the jumpstart was done. (also going to be looking into this because I’m pretty sure that’s illegal.)
Certain that this must’ve been a mistake because I was quoted one price and then railroaded after my truck got started, I asked him to call the owner while I was standing there with him and he did and yes, I got raked over the coals after being spoken to rudely and then lied to about the actual price. I thought bait and switch was illegal, but this company is the worst and I’m not holding the driver that came out to help me accountable for whomever was in the office and decided to rip me off.
I was looking for a great local mechanic and was very optimistic with some of the positive reviews and was very disheartened to discover that the negative reviews reflect more accurately
I own my truck and I would rather take it to a damn Speedo and go out of my way then take it to these people down the road after this experience.
They Lost a customer that pays cash and a lot of it before they ever got one by being greedy and rude.
And if you’re quoted one price, don’t believe it expect the price to change once the work is done
Had to leave one star but I would give them negative 10 because they are the rudest people you will ever deal with call someone else because these people are terrible for no reason at all I don't know why anyone would ever use them
I wish there was a negative star option!!!! This is the most rude and unprofessional business!! I would definitely spend money elsewhere unless you like being talked to like crap. Would NOT recommend to ANYONE!!!!!
Not only did the sheriff's department tell me I'm able to get my belongings out of my car , but so did the owner of the place. I waited until the wrecker arrived and was told to leave property because they were closed, end of discussion. All I needed was my tools for work, I offered $100 a piece to the two boys in the truck just to do the right thing. So if you would like taken advantage of, lied to, ect..... call Goodin's. Great group of gumps.
Hello everyone,
I regret to say that last night our driver was involved in an accident, and the truck had to be towed. The state police called Goodin's, a very professional company that answered the phone and informed us about the situation. Most importantly, they provided a reasonable bill.
In my opinion, if you need a reliable towing company, Goodin's is the one for you, offering expert service at any time.
Thank you for your services, and of course, have a nice day!
Do yourself a favor call someone else. The extra drive gotta be worth it. They gonna lose your paper work. Lost my tittle instead of givin it to the insurance company.
They towed a mini van for us all the way to Indianapolis! Best price we could find! Very friendly and helpful! Will definitely use them again if needed! Made a very stressful broken down on the side of the highway situation less stressful! They genuinely care! Our tow truck driver was so nice and caring!
We broke down off the interstate in Scottsburg. I had my four year old with me and was freaking out. My husband called Goodin and they were so nice and reassuring. Within ten minutes they were there to get us and the price was really good compared to the previous company we called. I would definitely recommend them anytime.
Wonderful experience. The only towing company I could get to help me when I was stranded with a flat tire. Bryan went above and beyond in helping me today. Can’t say enough great things about him!
mechanics were in the launch for 1 hour, checked my trl for maximum 30 min and then in invoice were $350. Just for inspection of the trailer. As they didn't manage to find the issue on my trl.
This business is the most unprofessional and rudest I have ever dealt with. I wouldn’t even recommend them to my worst enemy!!! Called to ask about getting my car back at 5:02pm the guy said Business office is closed and I have to call back at 8:30 in the morning and I ask can you at least tell me how much it is so I know what to expect guy responds with “ I’m gonna tell you this one more time Is closed and opens at 8:30” And I said so you can’t even provide a rough estimate and he responded with. (In a load Condescending voice)” Are you not listening? This is the after hours you have to call at 8:30” and then proceeded to hang up the phone.
**UPDATE** Called the office again and questioned the price of tow and was informed the 1400 is the insurance company price. My price to get the vehicle would be cheaper. Said “we work with people on that”. So I was charged 225 tow bill 55 a day and was able to get it out for 555 and another 120 tow bill to Salem. Had I been informed of this information I would have paid the vehicle out the first day they had it………. A girl pulled out in front of my daughter. They Towed my daughter’s truck from CVS to their lot. 1400 tow bill plus 55 a day to get it out. We have property and liability insurance and the truck is far from totaled. It knocked the steering out. I ask the guy on the phone to tow it to Salem he said 600 would be the tow bill so I said well take it to your lot then (a half mile down the road) thinking it would be cheaper. Haha jokes on me ?
Only left one star cause I had to anyway when a 17 year old girl gets in her first wreck that was not her fault by the way her truck not even totalled tells mom hey it's 600 dollars to tow it from here to Salem so unsuspecting mom well just tow it to ur lot maybe half mile away and then tell her 1400 dollars to get the kids truck out....picture it scott county 2024...if ur kid ever in a accident or u do not deal with these ppl. Well they weren't even given a choice to deal with them they all went totally against the mom ? o sorry this happened by Scottsburg CVS
This place is a joke. What about trying to charge a 17 year old girl $1400 to get her truck out of impound cause someone hit her. How is it $1400 to move a vehicle a mile down the road. Tell her mother $600 to tow it to Salem or $1400 to pick it up at the lot oh and $55 dollars a day that it's there. How is it $800 dollars more just to pick the truck up than to have it towed? I will never use them again or recommend anyone else to them. Westside towing in Austin is so much better just saying. They would of never pulled no stuff like this.
I had to pull into a gas station in a diesel box truck thinking I needed a hard regen and my truck wouldn’t do it in its own. Called for roadside and they sent out a man named Mr. Anthony. I was over 30 minutes away and he responded immediately. Turns out I had a sensor go bad, so they sent someone to Louisville to get a new sensor and brought it to us. He replaced it on the spot and followed me back to where I was staying to make sure I didn’t have any other issues! Mr. Anthony was very nice and cordial during the entire process! I would highly recommend using them for whatever you need!
Better hope you have money to pay because they will not work with you on the price. Rude office staff. I do not recommend. A lack of professionalism is the best I can say about this place.
Update: lucky for me almost all events mentioned below were false. The motorcycle was impounded but not on any account of me. My bill was $250 plus tags and insurance. It's been quite some time now since alleged events happened and i still do not recommend. Once again, due to a lack of professionalism, plus slander as well.
My family and I were driving back up to Chicago from Florida when we noticed we had some type of gas leak. We pulled over to call the nearest RV Services around. We called Goodin’s and made it just minutes before they closed. We ended up having a gas line leak (obviously scary & dangerous). Anthony & his team thankfully stayed after closing to fix the line. While my girls and I waited, Kelly welcomed us in to sit (she was very kind). We are and forever will be utterly blessed for this family owned business staying after work hours to fix this leak so that we could get back home to Chicago. Well wishes this holiday season.
Came out at 10pm, got me power to my trailer so I could be comfortable in the sweltering heat, and got my truck fixed before noon so I wouldn't miss the start of my music festival. Towing and labor rate were both reasonable. Couldn't ask for better service, turned a horrible start to my time at Louder than Life into a minor bump on the road.
Got into a bad accident and totalled my car. They were out on the highway and came and got us not too long afterwards. They really helped us set up a rental car to continue our trip and where amazingly nice in everything that happened. 10/10 would recommend
Stay away they will rip you off. I called them to pull me out. I was turning the road but the road was mad and I didn't want to close the road until I turn and decide to call the road assistant to give me a little push. I was next to where they are probably less than 2 miles away and it took them few minutes to pull me out but took to write a paper over 50 minutes and charge me $1,040. when I tried to negotiate the price with them as this is ridiculous they become the most rudest unprofessional people. They took advantage of my situation. They are the rudest people I ever met in this business. Stay away as much as you can.
They provided me towing and brake service on my trailer. Service is really quick and cheap. First time I have used Goodin's service and I recommend everyone. Especially Leah Caudill does great job. She tries to meet all your requirements. Thank you guys!!!
Jim Sanders
Fast, Professional, and Courteous!
I called them when I was stuck in a ditch bottomed out. They got to me in the Jackson Washington state forest within 20 minutes. The operator was very knowledgeable and capable. He got on the ground in the mud and made sure he had a good view of how he needed to proceed. Then he hooked it up, angled his winch just right and got me out first try! Very impressed. Saved my bacon with no damage to my vehicle!
Thanks again guys.
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