Trace is the only place I trust and take our vehicles. Most recently I had to have my Acura RDX towed from Chicago back home to Lowell. Trace stayed for me to arrive as my eta was 5:00pm, their closing time. As has always been our experience with them, they fixed my issue in an extremely timely manner and also at an acceptable rate.
They are friendly, honest, and trustworthy. I am so thankful to have them just a few minutes away. I recommend them to everyone.
$40 to plug a tire? I’ve never paid over $25, same process. I could buy a new tire for $140. I’ve used Trace in the past and never realized a price difference. Just had the same process done in town for $25. Bidenomics maybe, but to me, still too salty for a tire repair.
I've been a regular customer for about 5 years. I recommended Trace to both my mom and girlfriend when they both ended up having car trouble in the same week. Long story short, they handed my mom's car back with almost every warning light on the dash glowing. When brought to their attention, they told her to go get it scanned at autozone, despite them having had the car a couple days prior.
Furthermore, my girlfriend had to go back and forth to the place 5 separate times in the span of just a couple weeks as she kept getting the same reoccurring error codes that had been "fixed."
After multiple visits and a few thousand dollars later, she had the same issue.
When I reached out to Trace in regards to this, I spoke to a woman who identified herself as Missy. She first argued with me about what the actual error code was, despite me having documentation from them and autozone directly in front of me and her not having dealt with our situation at all up to this point. Needless to say, I was already upset about the situation in general, but she straight up told me that if I didn't like their work to just "go somewhere else" and promptly hung up.
Well no shit Missy, I was already gonna do that at this point. But don't worry, I've shared your sentiment with everyone else I've recommended the place to these past 5 years, telling them "just go somewhere else" as this is by far the WORST customer service I've ever experienced. All from some desk worker who hadn't even handled our situation up to that phone call.
Edit: everyone else I've dealt with at Trace over the past 5 years has been great to me, this was a hard review to write, but a deserved one.
Edit#2: It's been about a month since Trace Automotive last serviced the vehicle - for the 5th time. Today the same error code has popped back up again.
Response to Trace Automotive: My exact words to Missy were, "yes I'm sure you know all about this situation" after she decided to dispute what the error code was, despite her not having handled our situation up to that point, and me looking at paperwork that said otherwise. In no way was I assuming she had no mechanical experience working at a mechanic shop lol. What terrible reasoning to hang up on a customer of 5 to 6 years. Bit ironic telling me to go somewhere else before hanging up on me, only to turn around and ask for me to participate in resolving it. This just further solidifies my point. Thank you.
Bought a piece of trash car from Community Auto brokers, couldn't find an repair shop to honor the warranty we had, but we brought it here and they not only honored the warranty, but fixed my car like new, and very fast service as well, the staff were awesome!
I would give zero stars if possible. 1st red flag should have been when I dropped off my vehicle, a customer was picking up their vehicle but as it turns out they didn't fix the problem. Save your time and money. Charged over $100 for a diagnostic test which was a rip off. Misdiagnosed the issue, and tried to defend their mistake, long story short, they threw parts at the car and charged me for it. Then had the nerve to give me a quote for additional work.
By far the best experience I've had so far with an autobody place. Seriously, every place that I called was telling me, "at least 3-4 weeks before we can start" ... Trace was able to take my car right away. The people I spoke with were polite and helpful!
Driving from Chicago to Indy on a Friday afternoon, we had a tire going flat. After calling other mechanics in the area who were too busy to see us, they recommended TRACE. The service was great, and prices were more than fair. Great small town mechanic!
Horrible place they were about to charge me 600 for entirely new brakes I took 30 mins and saw that one of the caliper screws were to big and pushing on the rotor this place is horrible the nuts were 2 dollars and fixed my issue
Had some extensive work done on my car. New valve cover, shocks, spring, control arms, and new tires. All at a very reasonsble price. What really separates Trace from the rest tho is their customer service. A++
My engine oil light came on and they were able to get me in at a short notice and my car is ok now! Am surely going back there for my next oil change!!!
They are so helpful and informative. They go that extra mile to give you the best automotive care. They're ethical and honest and I'm very grateful that I have them working with me with my car issues.
I will definitely go back to them. They really care about their customers and look out for them. Thank you for your honesty Trace. That means a lot. I strongly recommend them! Good people.
Nice couple running things. Knowledgeable mechanic will take time to explain. His wife's the office advisor, courteous, and very professional, and they also have moving vehicle rentals.
I highly recommend Trace Automotive Inc. Friendly and knowledgeable staff and excellent and trustworthy service! I've recommended many friends to them and all have been very happy as well.
I went to Trace with a noise in my front end. The mechanic drove my car and knew the problem. They ordered the parts and had me back on the road in a couple hours. I was recommended to go there and am glad I did. They are a very good shop. I reccomend highly.
Was not happy with my service, went in to get an alignment and the base price was $80 and they charged me up to $200 for “things they had to do” on the truck when it’s something very simple to do. Thought it was very overpriced, and not very great service.
Excellent customer care and service! Very accommodating and fairly priced! Not only do they repair my car as needed, I bring my car in for routine oil changes. I know it will be done right! Thanks for al you do for our family cars!
Did repair work to our car and 48 hours later we almost crashed on the hwy due to the work being done improperly. Thank God no one died. Our car did have to be towed to a repair shop from Michigan and repaired again... properly. When we contacted Trace we were told they had a money back guarantee, no problem! We were later called and told that the owner would not approve the refund and didn’t think it was their fault. So coincidentally the first time we drove our car anywhere but from their shop to our driveway we completely lost control of our car??! Yeah. Ok.We are currently disputing this with the BBB and our credit card company. Save yourself the headache, time, trouble, money and potentially your LIFE.. and take your care elsewhere.
Took my 2004 Dodge Dakota in for front end alignment that Smith Ford in Lowell could not do but yet charge me as if they did the job. Trace Auto was not only able to complete the job they also were cheaper. Excellent work friendly staff clean areas along with very knowledgeable staff. Yes I will definitely recommend them to anyone and everyone who is looking for local Hometown service at a great price.
Website
