What clients say about Ray & Wally's Area Garage in Lowell (IN)
Horrible Experience. Truck trailer got hit by car that ran into the back of it. They charged 10k for 5 mile tow. They allowed a whole different company to cut our trailer open to transfer product. Charged another 10k for that. There should be a law where companies cant charge you whatever they feel like because they know the insurance will pay them.
One of our truck drivers was rear-ended by a car at an exit ramp in Lowell, IN. The Indiana State Police dispatched this towing company to hook up the loaded trailer and move it to their yard. I spent two days calling them to obtain the bill, and when they finally sent it, they charged us almost $10,000 for simply hooking the trailer with their semi and moving it to their yard. Their justification for the excessive charge was that these are “state rates” and that nothing could be adjusted. They also repeatedly told me not to worry since “insurance is paying for it,” which was extremely unprofessional.
Because the trailer contained cargo, transloading had to be performed. Without our approval, they went directly behind our back and coordinated with the customer to break the seal, cut open our trailer, and remove the cargo — even though the trailer and cargo are our property until delivered. They then added an additional $9,000 to the bill for the transloading, which the broker ultimately paid, again without our knowledge or consent.
When I called to request a brief extension on storage fees — since we had already paid nearly $19,000 — they refused and instead sent another bill for four days of storage, which we had no choice but to pay in order to retrieve our trailer.
John (the manager) and Ray repeatedly told me they were “just workers” and could not do anything about the charges. Dan, who is in charge of billing, was extremely rude, dismissive, and even stated that he “could’ve made the bill even higher,” questioning why we were trying to negotiate when insurance would cover it. The entire interaction felt predatory and unethical.
I would not wish this experience on anyone. This company takes advantage of the fact that they are dispatched by police and that insurance often pays the bill, resulting in outrageously inflated charges. They are not open to reasonable discussion or negotiation. I strongly recommend avoiding them at all costs.
These people are capable and knowledgeable of the area, but very rude and petty, and a bit sassy. Friendly enough if they like you, but will change the level of service depending on their attitude.
Came and picked up daughters suv very promptly this morning at the amazon facility and dropped it off at my repair shop and filled out key drop....thank you !
Called and got a quote to move a toolbox from Hammond to Lowell, guy said yes, they have moved a few before. Gave him the addresses and gave me a quote. Said he'd call that morning when he was on his way. 30 min after our meeting time, I called the office, the gal said they don't move tool boxes. NO ONE called to tell me that in the 5 days leading up to the already arranged move. VERY disappointing! Good companies are hard to find, but would never recommend this place. All.i needed was a phone call.
Called for flatbed tow and was told couldn't do it for several hours and then gave me a new tow truck company who was able to help me. Very pleasant and helpful lady answered the phone.
Extremely helpful management and staff at this location near lowell. They went above and beyond helping me after having been in accident, they made everything as easy as possible and made sure to explainevery step that needed to be taken clearly.
Thank you for your excellent service. We locked our keys in our vehicle when traveling out of state. Called 3 lock smiths and they all gave us the around for 3 hours. Called Ray and Walleys towing and they were there within 45 mins. They got us back on the road within 15 mins. Thank you again. We greatly appreciate the service you provided.
As sad as it is that my first new car got totaled and that they had to come out and tow my vehicle away after the accident I was in. I just want to say that John who is an employee there was very kind and helpful with allowing me to come get my things out of my car right before closing. Luckily I think we were only there for an extra 5 or 10 minutes past the closing time im very grateful he still allowed me to get my belongings when he easily could have turned us away and told us to come back at normal business hours. I want to thank them for helping me.
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