Update as of 04/10: This company is a total joke!! Contacted their Customer Services has requested. Explained 10 times how the battery was diagnosed as defective, and now get no answer, nothing!! Obviously, their warranty is a bluff!! Go buy your battery somewhere else you can trust!! No wonder why they have 81% of ONE star on TrustPilot!!
Very unfriendly and dishonest people!! First when I bought a battery, they refused to install it. That battery came with an 18 month warranty and when it failed and regularly lost power, they refused to replace it!! They check its voltage which, sure enough, was 12V... since it just spent a complete night on a charger!! Will never do business with the Crown point location again.
If your drivers don't learn how to drive, I'm going to let them hit me next time and own your company. Never waste your time with cuckholds who can't tell metric from standard.
One of my gotos for body and paint related items like sand paper, body filler, and supplies. No one else in the area carries even half what napa carries.
Best place to get parts. Parts are in stock and the only things they have to order are maybe parts for new vehicles or something that could be a little out of the norm. Employees are helpful and friendly. It's also so refreshing to NOT have to hear, everytime you go in, "we have to order that because we don't have it in stock". That's how you keep customers coming back!!
They are always helpful. Reminds me of the old school auto parts stores where you can get parts and good advice at the same counter! Every small town should have a place like our NAPA store
We reserved rotors online. Received a call that it would be there at noon today. When my father gets there to pick up not only do they not have them but they know nothing about it. Only one guy coming in at 1 apparently knows about all orders haha. I laugh but it's frustrating as we are going to Florida Saturday and needed those rotors today on a Thursday. They lost my business and I'd steer clear too. These are all independently owned so they don't have good communication from store to store or from online to store either I guess. Used to love Napa too but not all businesses can keep up good service these days.
My shop has an account with them but it's a nightmare trying to order the most basic things ... I'd rather deal with any other store
At times I feel like I'd have better luck ordering Auto parts from Arby's
They stock parts for my triaxle. I went in for a 16" mirror and paid 10 bucks less than I would have spent at a truck stop or truck parts store. NAPA is the last true parts store. These guys were polite and helpful.
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