Do not use Factory RV. Buy instead from Amazon or something local. If your part does not fit, you will be on the hook for return shipping, plus a 10% “re-stocking fee”. I bought a microwave that did not fit, and after making the return, I was able to re-coup only about $150 of the $190 I paid. I do understand a company trying to protect themselves against shipping and operational costs, but customer service was rude and unhelpful, and there are simply better and safer options out there.
Fast shipping. We still have not opened boxes as when we got home FedEx driver put in driveway instead of under carport and it started to rain. We work all week so this weekend we will open boxes that we put in garage.
Ordered on Friday,delivered on Wednesday. Super fast!! Just installed (took about 5 minutes after unpacking). Perfect fit in the space,perfect color and so much better than the jack knife couch that was there!! Packaging was great,no issues at all.Time will tell how it holds up,and hopefully it’ll be around for a long time.
would not recommend buying from this seller, bought 50 feet of filon and other trim pieces thru amazon, sat in his yard a week before he even bothered shipping, filon came in two rolls with one roll damaged, looked like someone else had returned the roll and factory rv just sent it along to the next dupe, scratches, small rips, crinkled edges, and i had to wait two weeks to get screwed,,, would not recommend buying from this vendor,,, amazon needs to do a better job screening their vendors
Bought a stove from them, it ended up being larger dimensions than we had expected. We reached out to return it and it took them weeks to respond, and when they did they said they would not supply a return label or pay shipping costs and would only issue a refund if given in good condition and would take 10% as a restocking fee. Don’t buy from this place. It’s basically a scam and they’re not helpful or at all professional.
STAY AWAY! DO NOT DO BUSINESS WITH THIS COMPANY...
I ordered an emergency exit window for my motorhome. This window costs twice what a standard window costs. A product arrived at my home in a very reasonable time. I open the package, wrong product. BAIT & SWITCH??? I immediately called and the representative wanted photos in an e- mail, which I did.I told the woman on the phone that I did not want to waste more TIME & MONEY and wanted another option due to their mistake
In the meantime, I can't use my RV, nor show it to buyers because someone in shipping doesn't know their own inventory. I had to order another product from a reliable company.
Twenty days after my initial order I get the correct product that I did not need and Factory RV Surplus claims they are not responsible for their error. YES, YOU ARE RESPONSIBLE.
This is what's wrong with America. No apology, no follow-up that someone made a mistake with the option to MAKE IT RIGHT. I tried to do business with a small American company. No one TAKES RESPONSIBILITY at this company.
I now own my 3rd RV. They would rather force me to pay for their mistake, than gain a lifetime customer. Great business practices. My advice: DO NOT DO BUSINESS WITH Factory RV Surplus, period. I would give Zero stars if I could!
I have ordered twice from Amazon RV roof vents because the first order said the merchant canceled the order after it was shipped and I hadn't so I reordered and it was ordered on the 17th and it was suppose to be delivered on the 23rd well the only progress is just that it was shipped and I am leaving to go camping and needed it today at the lastest so tomorrow I will have to cancel both orders for refunds and go buy at least 1 tomorrow so I would never buy from this company who is literally 2.5 hours away and this has been going on for 2 weeks now 👎👎👎👎👎👎👎
Ordered a ash countertop and the thing is drop dead beautiful !.! Very happy as the quality far surpasses the competition .
And no i am not a representative of them ,however i support thir products ,so far .
Great place to buy from. Very, Very fast shipping for sure. The rv double reclinder arrived in perfect condition and installation was super easy. They are so comfortable I can sleep on them all night. Spoke with them several times before ordering and they were super frendly and nice. When I need rv furniture, they will be my choice again. Thanks, Factory rv!!!!
Never buy from them! Customer service was horrible. Even though we were outside the return period, they were not even willing to work with us. All they said was they can't help. Never buy from them!!
Amazing customer service! I got my order of shades and one of them was damaged. After contacting them and sending the pictures they needed, they sent out a replacement and I got that one in great condition and really quickly! 5/5 stars!
We ordered a 3 sectional RV sofa and received 2 left hand sections,I had to box up the section and drive it to a ups store to return it,the customer support lady named Stephanie I talked was nice and helpful,but she acknowledged that they had a problem with the China shipper boxing them up wrong.they did send the right section.
The Customer service department is by far the worst ever. Purchased a Retractable Shower door and received it with dents in it. Followed Amazon directions and shipped it back to FACTORY RV SURPLUS as directed they DID NOT SUPPLY SHIPPING LABEL, the shipping cost was $55. They did NOT refund the shipping cost and we are still pending the actual refund. You will basically be taking a huge gamble with these people.
I gave them 4 stars because they sent the wrong bracket for shade. But once I took a picture of the shade they sent the brackets asap. Everything was done by email which I prefer phone but turned out to be great. The shades were top quality. Thank you.
This company has the worst customer service. Bought a 3500lb axle through Amazon. Used it for 50 mile hauling a side by side that weighs 1100lbs. While driving all 5 studs sheared off. When I contacted the company through Amazon, I was told they only have a 30 day warranty and I needed to contact the manufacturer. I pointed out that a company focused upon customer service would refund my money and they would put in a claim with their supplier. Who has a 30 day refund policy on an axle? I would understand if they sold flash lights or kids toys. Unfortunately the “Manager” said this was their stance, even if we spoke on the phone. What does that mean? Who cares what medium is used. I would bet they are still selling a sub product that may have defective parts during the manufacturing process to customers. If you buy something from these clowns, and there is an issue, they will keep your money and it is your problem. Below is a photo of the axle hub sitting on the road after I lost the tire. I would suggest to find another company to buy your products from unless you like getting messed over!
Ordered a sheet of fiberglass sidewall, and it was never delivered. Although UPS said it was. The other package we ordered was on our porch, but not the fiberglass sidewall. Factory RV said UPS provided them with google maps and our address was pinned, but we never received it. They were not willing to help us with this or make it right. $200.00 out the window! They are no help at all, they got my money and that's it for them. Their customer service was a disappointment. They hung up on my husband.
This place is listed with Google as a rv store but it is really a warehouse that doesn't have a retail counter where products can be purchased all their business is done online
Picked up a couple punctured take off trailer tires with rims as is for $50. Most have screws or Staples in them but unfortunately grabbed one with a slice. Hope a patch on the inside keeps it on the road. Happy was my fault for not picking a different one.
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