Heller Ford in
El Paso (IL)

Worked with Tyler Wright, he took the time with getting a 16 year old kid her first car (that wasn't junk on the lot). At the 'out the door price' we set first thing, prior to testing anything. Where ever this kid goes selling cars I will deal with him first. Honest, trust-worthy guy who held nothing back on any of the 5-10 used vehicles we looked at. Thanks bud see you soon for our next purchase.

Best dealership I’ve ever done business with. Highly recommend salesman Tyler Wright. He was very helpful in finding what I was looking for. His help and communication was top notch, even after hours. Also big thanks to business manager Adam Blue. Genuinely nice guy and a pleasure to work with. Highly recommend Tyler, Adam, and Heller Ford!

⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour Drive We had an exceptional vehicle buying experience and want to recognize Mike Head in Sales and Kris Born in Finance for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, Mike and Kris were patient, respectful, and incredibly responsive. If they weren’t immediately available, they always returned calls promptly and made sure every question was answered thoroughly. At no point did we feel pressured — only supported and appreciated. My husband drove 14½ hours to pick up the truck, and the welcome he received when he arrived confirmed we had chosen the right dealership. The vehicle was immaculately clean, perfectly prepared, and exactly as represented. The paperwork and finance process was smooth, well-explained, and efficient. Long-distance purchases can be stressful, but Mike Head and Kris Born made this one easy and enjoyable. Their professionalism, courtesy, and attention to detail truly stand out. We would absolutely recommend this dealership and specifically recommend working with Mike and Kris if you have the chance. Way to go, guys — great job! I

Purchased a used car (with delivery) from Heller in Illinois, while residing in Michigan. The purchase could not have gone better. Jason Lyczak was the salesman and coordinated getting improved pics, a pre-purchase inspection, the sale, the addition of new tires and delivery to Michigan. A great experience and a great car! Thank you Jason!

Deandre went above and beyond to make sure my husband and I had a great experience. He was patient, honest, and incredibly helpful throughout the entire process. Buying a car can be overwhelming, but Deandre made it easy and enjoyable. I’m so happy with my purchase and would absolutely work with him again! We had the blessed opportunity to purchase two cars and the process was effortless! He is kind straightforward and made sure we got the best rates possible!

Heller Ford was an exceptional experience from start to finish! It makes perfect sense why I see so many Heller license plate frames in my town about an hr and a half away. Sara was a fabulous sales person, was able to find things that met my must haves list within my budget. I also dealt with Brett and RJ in the finance department and I can’t say enough. This was the least “car salesperson” experience I’ve ever had. They delivered what they said they would, and it was actually a great car buying experience. I would highly highly recommend Heller Ford and will absolutely make future car purchases through them!

Purchased a 2025 Ford Bronco. Everything went great. Everybody I dealt with was friendly and helpful and went out of their way. Should have gotten a little bit more on my trade, but I did not make it an issue because I really wanted the vehicle. Overall, very happy.

This dealership does an amazing job for those that are out of state. I just purchased a amazing 2021 Honda Civic and they helped me from A to Z. I was in contact with Mike Head at this dealership and every time I had a question from time frame on delivery to specs on the vehicle he was there to answer very quickly. I definitely would recommend this dealership to anyone looking to get there dream car, just ask for Mike Head and he will definitely help you all out.

Working with Rich Tom was an outstanding experience from start to finish. They were knowledgeable, transparent, and genuinely focused on helping me find the right truck — not just making a sale. The entire process was smooth, efficient, and pressure‑free. I’m thrilled with my new 2025 F‑150 Lariat and highly recommend Rich to anyone looking for a great buying experience.

⭐⭐⭐⭐⭐ I worked with Onie at Heller Ford on the purchase of my F-350, and it was by far the easiest and most straightforward vehicle purchase I’ve ever had. No pressure, no games, just clear communication and a smooth process from start to finish. I’ve bought many vehicles over the years, and this experience truly stood out. I’ll be using Onie and Heller Ford for all future purchases and highly recommend them

Bought a 2015 F250 Lariat from Jason. The day I went to pick up my tuck the touch screen went out on the entertainment center. Jason arranged to get it fixed for me and got me a loaner while it was being fixed.

Bought my 2022 Ford F-350 from them. They have an amazing selection of trucks. It doesn't matter which brand you want I bet they can find something somewhere that you will like. Definitely recommend giving them a call and they've been so helpful even after my purchase was completed. I will definitely be returning in the future.

I had an outstanding experience at Heller Ford, and I can’t say enough good things about Kris and Jason. Purchasing my Audi RS e-tron GT was a big decision, and they made the entire process smooth, professional, and genuinely enjoyable from start to finish. Kris and Jason were knowledgeable, transparent, and never pushy. They took the time to answer every question, explain details thoroughly, and made sure I felt completely confident in the purchase. Their communication was excellent, and it was clear they truly cared about delivering a first-class customer experience—not just making a sale. They made the stressful purchase of a car out of state easy and enjoyable. They were fully engaged from the time we started till the car was loaded into a trailer for transport to North Carolina The level of professionalism and attention to detail exceeded my expectations. This was hands down one of the best vehicle-buying experiences I’ve had. If you’re looking for a dealership that values honesty, respect, and exceptional service, Heller Ford is the place to go—ask for Kris and Jason. I would absolutely recommend them and wouldn’t hesitate to work with them again in the future.

We have worked with Shale to purchase a 2024 Chevy equinox and it was absolutely a pleasure. His professionalism and genuine kindness made us feel comfortable making the purchase. And afterwards his follow up was unmatched. Reaching out to make sure the vehicle was OK and checking in to see how we were doing. Not only did we gain a lifelong, trusted salesman, but also a family friend.

I recently purchased a vehicle from this dealership, and while the initial process went smoothly, there were several serious communication issues that made the experience more stressful than it should have been. During the purchase, I paid with a credit card. My salesperson, Shales, told me I could not take the car home until the card had “fully processed,” which he said would take a couple of days. Later, when I spoke with the manager, I was told that this was not true at all and that I could have taken the car home the same day. That shouldn’t have been miscommunicated in the first place. There was also a heater issue I discovered during the test drive, and the dealership agreed to repair it as part of a We-Owe. I scheduled an appointment with the service department. However, Shales later contacted me saying I needed to bring the car in immediately “today or tomorrow,” and told me that if I didn’t, I would have to pay for the repair out of pocket. This was extremely frustrating and completely inaccurate. Once again, when I spoke directly with the manager, he confirmed that what Shales said was not true, that my Tuesday appointment was perfectly fine, and that the repair would be covered as agreed. I appreciate the manager stepping in to correct things, but it’s very unprofessional that I had to deal with conflicting information multiple times and unnecessary pressure from my salesperson. Customers shouldn’t be given misinformation about when they can take their car home or whether they’ll be financially responsible for a repair the dealership already agreed to cover. I hope the dealership addresses these issues internally so future customers don’t experience the same confusion or stress.

The Team at Heller Ford went above and beyond on the purchase of my 2025 F150. Everyone from Kaylen in sales to Brent in the business office were exceptional. Never felt pressured or that I was being taken advantage of. Personal thanks to manger Mike Gannon who made the 100 mile drive each way to purchase this vehicle worth it. He was able to work with me over the phone to finalize a deal that I was not able to find anywhere near me and even offered the option of delivery. I appreciated his honesty and most of all his attention to detail by following up with me to make sure everything was taken care of. Definitely would recommend and use again. Thank you Heller Ford.

Perfect experience with Shale as my sales person and RJ at finance. Laid out what I wanted with Shale and he delivered. Relayed my finance boundaries to RJ and he nailed it. I do prefer Heller Ford in El Paso over Heller Motors in Pontiac. Customer service is much better and transparent while delivering a great experience is such a world where customer service is going away.

Shale Tandy was my salesman and he did not disappoint. The truck was exactly as he stated without issue. After test driving the truck I had some concerns about a couple of items and within the hour it was in the shop. He was extremely professional and conscious of my timeline. Along with Shale, RJ was very professional and supportive. He too understood my situation and did not waste my time. It was worth the three and half hour drive to do business with Shale and RJ @ Heller Ford.

First off I would like to recognize the entire team at Heller Ford for their professionalism and dedication to their customers.I have bought 6 vehicles from he in the past few years and have had nothing but a great experience! Excellent service all around!! Are last sales men moved to a different career. So I was sent to Brandon jr. aka Tyler Wright. well as usual your kind of on the fence at first with someone new. But it didn’t take long for me to see that Tyler was serious about his job and wanted to make sure that we had the best experience possible. He made sure that everything went as smoothly as possible from the test drive to the dealing to the paperwork. And while doing the paperwork he had the car detailing again. The vehicle only had one key but Tyler had one made and delivered to our house. We were surprised that was awesome. Thank you to everyone that worked with us on purchasing our new car it’s always a great experience at Heller Ford!! And thanks again Tyler wright awesome job!!

I was very impressed with my purchase from Heller Ford in El Paso and my salesmen, Steve Bowers. After driving two hours from my home to reach the dealership I was hoping for a smooth buying expierence, and that was just what I received. The truck I purchased was priced fairly and exactly as advertised. The paperwork was done qucikly and accurately. The addtional warranties, while offered, were not presented so as to feel forced into accepting. I'm very happy with my expierence and though some distance from my area, will still recommend Heller Ford to my friends.

We had an excellent experience purchasing our 2026 Ford F-350. The salesman was very friendly. The business manager was just as impressive. He was organized, clear, and efficient with the paperwork while still taking the time to explain everything thoroughly. They made the entire process smooth, transparent, and pressure-free, which we really appreciated. Overall, the team made the purchase easy and enjoyable from start to finish. Thank you for delivering such great customer service.

Our first experience with Heller Ford was fantastic! Our sales person was DeAndre Riley and he was awesome! The whole process from start to finish was super smooth and fast. DeAndre was very professional and genuine. We got a good price on our trade. Bottom line if you are looking to buy a vehicle then Heller Ford is where you need to go, you will not be disappointed! One more thing ask for DeAndre Riley he will make your car buying experience terrific. New Update: We went back to Heller Ford for our son to purchase a truck. He got a 2025 F-150. Loves it!! Met with DeAndre again for the sale and once again he was just so accommodating and goes the extra mile to make sure that you are completely satisfied. We really appreciate all the people that helped us from sales to finance. Heller Ford will continue to receive our business.

This was our first time buying a car at Heller Ford in El Paso. We were trying to decide between several models and they gladly allowed us to sit in and drive every one! When we narrowed it down, they even offered for us to take the car overnight to make sure we were happy! Monte was great in answering all our questions, and making all of the logistical arrangements. Would absolutely recommend working with him! We felt like we got a good price, and each person we interacted with at the dealer was friendly and informative. Would absolutely start there the next time we’re looking to buy another car!

I worked with Shale and had a great experience. I had been looking for a used Ford F-150 Lightning and he showed me one he had in stock that ticked all the boxes that were important to me at a fair price. I would absolutely buy from here again.

⭐☆☆☆☆ A Disappointing Experience After the Sale I purchased a used 2022 F-250 from Heller Ford in El Paso with high expectations, especially given the dealership’s size and reputation. While the initial buying process seemed smooth, the post-sale experience has been very disappointing. On the drive home, I used the windshield washer spray and noticed the driver’s side wiper over-extended and was actually hitting the side of my window. That incident made me inspect the truck more thoroughly once I got home—something I hadn’t done in detail on the lot due to the bright sunlight and excitement of the purchase. That’s when I noticed a small paint chip exposing bare aluminum. I immediately contacted the dealership the same day, and they told me to bring the truck in. Once there, they told me they had simply forgotten to install the bracket for the windshield wiper, and they did correct that issue—only because they already had the part on hand. But the paint chip was a different story. They first quoted me for a full panel repaint, but later said they could just touch it up, which I agreed to. Then I was ignored for nearly two weeks before finally receiving a message saying they wouldn’t cover it because I hadn’t bought a paint protection plan or noticed the chip on the day of purchase. I take full accountability for missing the chip at the time of sale. But I was told they would work with me, and a simple touch-up would’ve cost them virtually nothing. This is a $63,000 truck—not a budget vehicle—and it was disappointing to be treated otherwise. I didn’t try to negotiate the price, I made the drive back in good faith, and I expected them to stand by their word. To make matters worse, I also brought the truck in because the driver’s power mirror was sticking just days after purchase. Instead of honoring my premium warranty, they simply applied some lubricant and told me I’d need to leave a deposit if it continued. As a veteran, I didn’t expect special treatment, but I did expect integrity and follow-through—especially from a high-volume dealership. Clearly, just because a vehicle has been sitting on their lot doesn’t mean it’s been properly inspected, and unfortunately, that lack of attention was pushed onto me. When it’s time to upgrade again, I’ll be taking my business elsewhere. I hope others get better post-sale care than I did. ***UPDATE: After my initial experience, Heller Ford reached out and completely turned things around. The service manager Ron Kaiser handled my concerns with genuine care, touched up the paint, filled the gas tank, washed the truck, and even offered to mail me touch-up paint since they didn’t have it on hand. I’ll update again when the paint arrives, but I’m very happy with how I was treated this time.

Heller has a specific used Hyundai that we were after. We drove up early on a Sunday and looked at it, could tell it was a recent trade, hadn’t been detailed yet etc. After I worked with Jason on finding a great price for us, we scheduled a test drive for the following Wednesday. When we pulled up the car was unrecognizable, it was practically brand new it was so clean. Jason was enthusiastic about the car and after trading info about the features, he sent us off to drive. Again was impressed by how well the car ran and every feature worked perfectly. After breezing thru the paperwork, Adam helped us with the financial package and a warranty that worked for us and piece of mind. Highly enjoyed our experience at Heller Ford!

Heller Ford has the absolute best customer service by far! Sarah was extremely friendly and helpful saleswoman! The financial department was great as well! Cody was awesome to work with! Easy purchasing, they took the time to explain anything I had questions about. HIGHLY RECOMMEND! Thanks again for an awesome deal!