This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, General Auto Parts & Service in Rockford, IL scores a strong 92/100. Themes: fast, professional staff, accurate fit checks, fair pricing, and many reports of exact parts in stock. People note quick pull times, short waits, and prompt refunds; specific team members are praised. Strengths include customer service, value, and ease of finding parts. Complaints exist: a rude phone interaction, a missing turbo after a long drive and lobby wait, and one claim of review incentives. Little detail on yard organization.
I bought a 2018 power running board assembly off of these guys as my first ever purchase on facebook marketplace!!! Cole on the sales team and the lady I was messaging with were very helpful and made sure to answer every question and follow up with every request I had throughout the process. I bought it yesterday afternoon and it arrived today, the very next day. Very pleased with my service and will highly recommend to friends and family
It was a pleasure having business with these guys, i’ve drove two hours for the parts that i needed but i don't even regret it, friendly customer service, pick up was pretty fast and especially to mention the price was great on everything, would recommend.
They are of great help over the phone. We drove 2 hours to get the back hatch we needed and was pleasantly surprised to see the gray shape theirs was in! Super friendly in person help as well. Five star for sure! Highly recommend.
The woman at the front desk was very helpful. The whole staff was incredibly accommodating to my requests and I found the lobby to be exceptionally clean. Definitely coming back in the future.
Great costumer service, they were all nice to me and made sure to double check if the parts that I bought would've fit on my car which was nice of them.
I had an amazing experience working with Emily at General Auto. She was extremely helpful, knowledgeable, and patient throughout the entire process of helping me find the right steering wheel for my car. Emily took the time to make sure I got exactly what I needed, and she made the whole experience smooth and stress-free. Her professionalism and excellent customer service really stood out. Highly recommend asking for Emily if you’re ever in need of parts or assistance—she truly goes above and beyond!
Called ahead of time and asked for availability on a turbo. They said it was in stock. Drove an hour + and waited 25 min in the lobby, for them to tell me the turbo is missing. Wasted time and gas. No wonder they have to buy their reviews. $10 off if you leave a good review. WHAT A JOKE
Excellent service! Emily was super helpful, knowledgeable, and made the whole process smooth and easy. I really appreciated her attention to detail and friendly attitude. Highly recommend this place for all your car parts needs!
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