Eric is the most friendliest guy I ever met. He’s gonna solve your problem with ease. I’m coming back for more I’m sure!

syed Ali

11/08/2024 22:04:27

My first time here and they definitely came through for me. I called over 10 auto parts stores and General Auto parts were the only ones who were able to assist me. Outstanding customer service, clean atmosphere. I'll definitely be back.

Zeta Davis

07/25/2024 14:41:59

Extremely fast, the battery I got was $150 the cheapest and I called and asked them and it was $90, $15 less if I brought in my old battery

Inducted

10/16/2024 14:18:20

Very friendly staff, and great customer service. Everytime I go there I am well pleased..Prices are reasonable. Great place.

Marco Arroy

09/05/2024 20:36:38

Spoke on the phone with Eric and Emily day prior and they had my part ready for pick up next morning. Eric even emailed me a picture of the part to confirm. Thanks

Tsend Zorigt

10/11/2024 13:09:20

Very professional and knows what they're doing. Glad I came here. Thank you so much for everything.

Sandra Piedlow

10/16/2024 17:16:01

Had the right part at an unbeatable price. Highly recommend them and will definitely be coming back in the future!!

Antony Sehter

08/26/2024 17:27:58

Manny and Emily were a pleasure up front and helped me with every question I had, amazing people!

Ayman Ghaswala

07/29/2024 19:38:51

Great service the best place in town with great prices for your auto parts

Paul Thompson

08/29/2024 14:33:16

Best auto service parts, got my airbag when nobody else did. Emily is one of the best employees that they also have.

Dhyaa Alshamare

06/17/2024 21:07:42

Been buying parts at general for years always have what I need talk to Manny he's the best thanks manny

Diane Walters

07/03/2024 19:12:17

Must see! Top quality parts. Outstanding pricing. Great service.

Matthew Bringas

06/19/2024 14:36:44

Good and cheap manny helped me alot and made my purchase easy

ezven rosales

07/01/2024 20:38:15

Very courteous and easy to work with. Prduct was of good quality

Royal Rides

09/04/2024 16:19:17

Eric and Emily are the best! Nice and great people!

Jdehn Lopez

10/28/2024 19:40:33

Great parts and FANTASTIC customer service will continue to do business

Top Notch Auto

08/13/2024 20:03:25

Great place to get parts for your car and truck and they have the best customer service

Robert White

05/19/2024 16:54:01

Had the part I needed waiting for me when I got there. Excellent service too. Highly recommend

William Abrahamson

04/16/2024 03:25:47

Very friendly and helpful front desk associate!

Priscilla Elliott

08/05/2024 18:45:19

The sales manager Manny was very professional and helpful. I highly recommend them for any need of service pertaining to your vehicle!

Tornicha Neal

04/10/2024 17:00:45

Great place, Great prices, Great people.

Vontese Thomas

11/19/2024 16:01:33

Great people and nice young lady

Donald Gary

11/04/2024 22:47:29

It took me a while to write this review for the rims a purchase from this company. I originally ordered 4 rims from them. I was working with a guy name Jay Hedrick. He reached out to me and told me one of the rims were bad. So there were only three rims he could sell to me. I made sure to ask him if any of the wheels are cracked or bent before buying. He reassured me that there is no such issue other than just curb rash and scuffs. I have emails as proof if they try to deny it. I eventually picked the three rims up after they arrived at their shop. Initially, It took me a while to get the wheels refinished, painted and the right tires before getting them tire mounted at a shop. By then, the return warranty was up. When I eventually got them installed, the workers at my local tire shop told me one of the rims was extremely bent. It was so bad, I am surprised that jay told me by email:"my shipping department looked them over pretty good". I guess they never did or did a bad job at looking them over. By then, It was too late to get a refund since it took me some time to get rim refinished and painted. I had no clue that one was bent until i took it to the tire shop. It turned out that 2 out of the 4 rims they were selling were bad, yet they still sold me one of the bad ones. I am dissatisfied by my experience with this company. Not sure if they will do anything but for anyone buying rims from them, make sure to check them at a shop as soon as possible. I trusted jay and ended up being screwed.

Ahmed Nasr

12/23/2022 03:54:47

General auto was very helpful. They were very communicative on my part and right on time. Very good and kind customer service.

julio cesar montano

02/29/2024 15:39:11

I drove 5 hrs. to buy a part from them that I confirmed through a GMC dealership and through the VIN# that they gave me that it was indeed the right part for my vehicle. Arrived at their business and was shown the part, had a pretty good gash in it but I bought it anyways since I had driven that far. Got it home and sent it to a body shop to be painted and repaired. Couple days later we went to install it and it was the wrong bumper. Called and sent them photos but was told I'm out of luck since I had it painted and now couldn't return it. Funny thing is the exact one that I needed shows up for sale at double the price I think I got the bait and switch. I tried to negotiate with them but no can do. Be careful who you deal with.

Michael Tull

04/04/2023 21:30:18

Great customer service!

Clyde Strong

11/15/2024 19:14:51

Great seller, great price, great parts. Super easy to find. Staff super friendly and professional

Steve Heimburger

03/12/2024 17:20:11

Terrible service, when you don't want to buy a ridiculously high priced part, they just block you, don't even want to negotiate price at all.

Dan

04/05/2024 16:27:50

friendly and professional costumer service!

Jason Serrano

11/14/2024 22:11:21

Great place to get parts! Awesome people! Great service!

Sergey Moskovkin

05/03/2024 14:09:52

Address:	715 Kennon Rd, Rockford, IL, United States
Phone:	+1 815-484-5288
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 206 Reviews
ZIP Code:	61109
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		Closed
Wednesday		8:00 AM - 5:00 PM

General Auto Parts & Service JunkYard in Rockford (IL)

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