My first time here and they definitely came through for me. I called over 10 auto parts stores and General Auto parts were the only ones who were able to assist me. Outstanding customer service, clean atmosphere. I'll definitely be back.

Zeta Davis

07/25/2024 14:41:59

Very friendly staff, and great customer service. Everytime I go there I am well pleased..Prices are reasonable. Great place.

Marco Arroy

09/05/2024 20:36:38

Perfect place to which I keep coming back time and again. Got a complete set of original carpeting for much less than aftermarket part. Thanks Manny! Will be calling you again for sure.

Andre Hryn

05/02/2024 16:27:40

Had the right part at an unbeatable price. Highly recommend them and will definitely be coming back in the future!!

Antony Sehter

08/26/2024 17:27:58

Manny and Emily were a pleasure up front and helped me with every question I had, amazing people!

Ayman Ghaswala

07/29/2024 19:38:51

Best auto service parts, got my airbag when nobody else did. Emily is one of the best employees that they also have.

Dhyaa Alshamare

06/17/2024 21:07:42

Great service the best place in town with great prices for your auto parts

Paul Thompson

08/29/2024 14:33:16

Must see! Top quality parts. Outstanding pricing. Great service.

Matthew Bringas

06/19/2024 14:36:44

Great parts and FANTASTIC customer service will continue to do business

Top Notch Auto

08/13/2024 20:03:25

Been buying parts at general for years always have what I need talk to Manny he's the best thanks manny

Diane Walters

07/03/2024 19:12:17

Had the part I needed waiting for me when I got there. Excellent service too. Highly recommend

William Abrahamson

04/16/2024 03:25:47

Good and cheap manny helped me alot and made my purchase easy

ezven rosales

07/01/2024 20:38:15

The sales manager Manny was very professional and helpful. I highly recommend them for any need of service pertaining to your vehicle!

Tornicha Neal

04/10/2024 17:00:45

Very courteous and easy to work with. Prduct was of good quality

Royal Rides

09/04/2024 16:19:17

Great place to get parts for your car and truck and they have the best customer service

Robert White

05/19/2024 16:54:01

Great place to get parts! Awesome people! Great service!

Sergey Moskovkin

05/03/2024 14:09:52

General auto was very helpful. They were very communicative on my part and right on time. Very good and kind customer service.

julio cesar montano

02/29/2024 15:39:11

Great seller, great price, great parts. Super easy to find. Staff super friendly and professional

Steve Heimburger

03/12/2024 17:20:11

Terrible service, when you don't want to buy a ridiculously high priced part, they just block you, don't even want to negotiate price at all.

Dan

04/05/2024 16:27:50

Very friendly and helpful front desk associate!

Priscilla Elliott

08/05/2024 18:45:19

Great experience and good customer service thank you

Myha Truss

04/29/2024 21:00:18

It took me a while to write this review for the rims a purchase from this company. I originally ordered 4 rims from them. I was working with a guy name Jay Hedrick. He reached out to me and told me one of the rims were bad. So there were only three rims he could sell to me. I made sure to ask him if any of the wheels are cracked or bent before buying. He reassured me that there is no such issue other than just curb rash and scuffs. I have emails as proof if they try to deny it. I eventually picked the three rims up after they arrived at their shop. Initially, It took me a while to get the wheels refinished, painted and the right tires before getting them tire mounted at a shop. By then, the return warranty was up. When I eventually got them installed, the workers at my local tire shop told me one of the rims was extremely bent. It was so bad, I am surprised that jay told me by email:"my shipping department looked them over pretty good". I guess they never did or did a bad job at looking them over. By then, It was too late to get a refund since it took me some time to get rim refinished and painted. I had no clue that one was bent until i took it to the tire shop. It turned out that 2 out of the 4 rims they were selling were bad, yet they still sold me one of the bad ones. I am dissatisfied by my experience with this company. Not sure if they will do anything but for anyone buying rims from them, make sure to check them at a shop as soon as possible. I trusted jay and ended up being screwed.

Ahmed Nasr

12/23/2022 03:54:47

I drove 5 hrs. to buy a part from them that I confirmed through a GMC dealership and through the VIN# that they gave me that it was indeed the right part for my vehicle. Arrived at their business and was shown the part, had a pretty good gash in it but I bought it anyways since I had driven that far. Got it home and sent it to a body shop to be painted and repaired. Couple days later we went to install it and it was the wrong bumper. Called and sent them photos but was told I'm out of luck since I had it painted and now couldn't return it. Funny thing is the exact one that I needed shows up for sale at double the price I think I got the bait and switch. I tried to negotiate with them but no can do. Be careful who you deal with.

Michael Tull

04/04/2023 21:30:18

Friendly staff and reasonable prices

Zayn

04/24/2024 18:15:06

Bought a Porsche rim, good service

Mark A

08/02/2024 19:24:54

Very nice people. Found what I was looking for

Abbygirl 3645

05/23/2024 15:39:09

Great service and friendly customer service 💯💯💯

Zion Desean

07/12/2024 18:04:16

I had no idea this place was even here, my mechanic told me that they would have the best price on town for my battery and yes it was $60 cheaper than the quote at a competitor with a better warranty. Also they have great price on a 21 point oil change with up to 5 quarts of oil for only $25.64.

Anita Hempstead Winbush

02/14/2019 14:30:06

Great guys to work with. Keep you up to date on your vehicle every step of the way. Very quick turnaround on repairs. Honest company that treats its customers right.

Sam Woodson

08/11/2022 01:53:51

Exactly what needed, excellent service

Joe Guest Sr.

09/09/2024 15:57:10

Address:	715 Kennon Rd, Rockford, IL, United States
Phone:	+1 815-484-5288
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 189 Reviews
ZIP Code:	61109
Open Hours:	8:00 AM - 5:00 PM

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

General Auto Parts & Service JunkYard in Rockford (IL)

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