Man I have been going to see these guys since they where by the Dairy Queen in Romeoville . some 34 years great guys like Dave , both twins good guys . will miss them.
They were very busy, but I now understand it is well deserved. The battery for my Civic was down and out. I came in and the process to buy a new battery and suggested accessory was extremely efficient. An older guy with glasses was on top of EVERYTHING, obviously pulled in three-four different directions. He was calling things out to everyone in the store, continually acknowledging customers too. It felt good to know I wasn't being ignored as a customer during my time there. A younger guy was able to come out to the parking lot and swap out my dead battery for the new one. He was friendly, explained what he was doing as he was doing it. THANK YOU for the great team work. This location is across town for me but I'll make the drive the next time I need an automotive-related item.
There's customer service and then there's Advance Auto Parts customer service.
I had the pleasure of working with Rich this morning trying to get light bulbs for my car and he absolutely made it so easy. He is informative, kind and just a breath of fresh air.
Absolutely coming here for all the car parts I need. Not just because I know I'll get the help I need but they won't shove unnecessary things just to get a sale. They absolutely care about their customers and thats ultimately why I'll always keep coming back.
Thanks again Rich!!!
I came in today with a check engine light on. They not only ran the code for me to determine it was a cylinder misfire but also replaced the coil in the parking lot so I could make my plans later today. I truly appreciate the kindness and will be back for any needs!
Ivan is very rude and needs to be relocated for further people/ customer service relations...tells you to get your own parts..Dosen't wanna help
Scott on the other hand needs a raise..Store would running without scott
Scott was rude for no absolutely no reason. I wasn’t even working with him when he interrupted my conversation with his coworker being demeaning and rude. Never coming to this location again. I’ve spent thousands at advance auto and this was the most despicable customer service i have reviewed.
Older guy with the pirate beard refused to sell me a part that he had in stock. Then accused me of not having any mechanical knowledge. Wasted time to find another advanced that would actually sell their parts.
Meh. Depends on who you deal with. Been going here for over 20 years and it has definitely changed since it was carquest. I have been in the automotive trade for over 30 years. Prime example is I went in for an alternator for my Silverado. They had 2 options depending on the voltage. I went back out to see if it said the voltage on the case which it did not. Came back in and said nope can't see a voltage rating. So I proceeded to say " Let's try the cheaper one maybe it is the one." They pull it and I open the box and it's not the correct one. Then I am told, " you must have given me the wrong info." No I didn't go pull the other one which is more expensive. It was the correct one. I was surprised at how offensive he got when I said "Thats not the right one." We had a 50/50 chance and if I can save money why not. Life goes on.
Rich was awesome! Called and they had the battery for my car and gave me an exact quote over the phone. Came in to grab the battery and they installed it for me! Super friendly and quick service!
These guy's were phenomenal. I broke down late last night and couldn't find the part I needed anywhere. I finally found it here and These guys went way above and beyond. Very sincere folks. Thanks again . From the audi allroad
Check your receipt b4 leaving was charged more than I should have been, of course when I called they said they would correct it if I went back in, honest mistake employees are great here.
Went looking for some bulb headlights, in and out in less than 10 minutes old guy at the counter very helpful when I asked if the parts would fit my car
New part's and they will last longer than the discount auto parts store..you will pay more but you get what you pay for. The part's are better and new not refurbished.
Great people to deal with, they have some very knowledgeable staff that can help you figure out just about anything from oil capacities to oe part replacement parts. We used to deal with these guys from a shop and were always consistent as far as deliveries and correct parts received. Plus don't forget these parts they carry in my opinion are better quality than other name brand parts stores. Save yourself the hassle and order from here.
I have never met such a rude employee I knew what part I needed and he argued with me told me to keep quiet while he tried to explain I ended up buying the part anyway and my brother-in-law had my air conditioner fixed within 10 minutes they need to learn what they're talking about he definitely did not want to sell me that part
Great service at this location. And it's safe to say the employees here know a lot about cars. So any question you may have about the right parts u need, they can help.
People working there are duds, not so friendly or helpful. Seems like they don't like their job and try to do the extra to help you out, or to see what you need and what they can do for you.
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