Republic Services Rock Falls in
Rock Falls (IL)

Was told last grass yard waste was Nov 29th, I had 11 bags at curb 2 days prior and week later it is still there. They wont answer phone and won't call you back either. Maybe Moring is the route to take. Terrible customer service. Called many times and emailed thru website.

I had Moring disposal (never had a single issue with them) for years until Republic took over. My problem is you can never talk to anyone or they never call back. My bill keeps going up and up. It was just increased by 29% with no warning . That’s ridiculous!! I have tried to call to cancel my service for the last 2 weeks (which is way before my paid cycle ends). Just for the sake of saying this, I don’t have a problem with them not picking up my garbage like many others do. That’s why I gave 3 stars.

ONLY RATING THIS 5 STARS SO YOU CAN SEE THIS. my parents decided to use republic services when we moved out to our farm, this garbage company genuinely just sucks. they missed so many pickups. we have a large family, and my parents work way too hard to have to deal with this on top of everything else. they do not care about their customers. this is my fiance’s grandma’s trash she uses for her business, and as you can see..this is insane. they come up with excuse after excuse. do not go to them if you care about reliability and honesty. this is just crazy. UPDATE- this is our trash as of august 2025, absolutely unbelievably. do not go through this company, they do not care about you or the money you’ve spent going through them.

Regularly misses pickups. Calling them doesn't always get you a pickup. When they do pickup, is pretty much guaranteed that the can will be left in the driveway. Dixon really needs to drop this useless company.

Our garbage pick up day is Friday. The 4th is/was on a Friday. We didn't set our garbage out because Repbulic doesn't run on holidays. We even checked the website and it showed that it was a holiday and no pickup. A couple of our neighbors set their garbage out and Guess what....it got picked up. Thanks for NOT communicating with your customers. We do not have Facebook. Poor customer service. I keep garbage cans in garage....now my garage is gonna stink because it will have to sit for a week!!!!!

Have had bulk trash with stickers at my curb for three weeks. Made two phone calls to customer service to make arrangements. Refused to pick it all up again today. Super pissed.

Had a bulk item on my curb for 3 weeks with a sticker. Only weighted about 40lbs. When tried to call to schedule them to pick it up since they wouldn’t- was on hold for 25 minutes and the online chat never transferred to a person. 10/10 do not recommend this company

The worst customer service and they seem to only empty my dumpster once every few months rather every other week their are supposed to empty it. My advice, contact the BBB.

My trash has been sitting out for weeks, untouched. Why am I being charged when RS isn’t doing their job??

Our recycling guy. His name is Brandon he does recycling for them in Sterling is horrible at doing his job. He picks and chooses who trash he wants to pick up and he's been doing it for a long time now and they never do anything to him. I don't know how that dude still has his job smh My wife has complained numerous times and he still continues to do this at least a couple times a month. It's ridiculous and I'm wondering what kind of punishments do they give out to these horrible employees that they hire?

Just like the others before me, I'd give negative 5 stars if possible. Our pickup man, same as another post prior, hates his life and takes it out on my garbage can (since they only supply one) and drags it several yards from where I had it. Filed multiple complaints to no avail. Then had to file a missed pickup. Next business day I called a couple hours before customer service closed and was assured it would be picked up at end of day. Guess what did NOT get picked up again. Terrible service all around.

I'd give negative stars if I could. I hope Morrison cancels this contract ASAP and I will be fighting for another avenue as hard as possible at this point. Forcing Morrison citizens to pay for this company when they not only LIMIT GARBAGE to one can, they also pick and chose holidays and roads to pick up on or not. It's a joke. No one answers or calls back. The city of Morrison tells me they'll turn off my water if I refuse to pay. I will be contacting an attorney and seeing what avenues are available in separating myself from this horrible company along with starting to go to meetings and fighting for our rights as community members.

If I could give less than 1 star I would. This company is nothing but problems since day one of switching from moring. They now never came to pick our garbage up on Tuesday. The dumpster is FULL, they say they moved the pick up day to Friday without us being told and if the lid doesn’t shut they will charge us more. WHAT A JOKE. We will be finding a new garbage company. Wow.

Not happy with this company.😔 We used to have Moring Disposal who was bought out/taken over by Republic Services. Never had any issues with Moring in the ten years living here. In the first few weeks of having Republic they missed our trash pickup twice. No biggy but frustrating. When I called to see if I could get a dumpster delivered I got the good ol’ automated services. 🙄 What really frustrates me though is the fact that they don’t deliver dumpsters in our area.😳 Moring did. Being they are our new trash service you would think they take care of all things trash big and little but no. Also with Moring I could put out any trash at all and they would always take it. With Rebublic if it doesn’t fit in their single blue trash can they give you (for a family of 8) that is picked up with a claw operated by a single button from inside the truck they won’t take it. I have had two other people tell me they don’t like Republic either and that they are a pain to deal with…unsolicited. That tells you something. If I had a choice I would choose another company for trash services but I can’t so the two stars are for the fact that I am thankful they do pick up my trash at all. If you are needing a dumpster call Prairie Dumpster Services they are amazing to work with!

Garbage guy hates his life and takes it out on customers. Puts our empty cans 2 feet in the road and at the center of the driveway or the ditch which keeps the mail person from delivering the mail. This isn't just my house, it's the whole neighborhood.. it's like driving through a maze. Their trucks are rolling death traps.

Terrible service and customer service. Haven’t had our trash picked up in almost three weeks now. They also refuse to refund any money we have already paid even after telling them to cancel my service. This place is a joke.

Previously had morning disposal for years before it was bought out by Republic. Republic changed our pickup day and then never picked up my trash. Supposedly it was because it has to be in a blue bin that was never issued to me or my neighbors. Last Friday I dealt with a similar issue and trash wasn't picked up. Take your business elsewhere.

😡I pay for 2 bins & the property is approved for 3 family home, they only pick up one🙅🏽‍♂️ bin & still take all the money I pay for both🤦🏽‍♂️. I called & spoke with multiple people they all said I'm wrong & it's only 1 bin per property although I'm paying for 2 & it's approved. I also know a guy that applied, got an interview & never even got a call back. That's horrible business practice & I'm seeing 👀 a pattern here 🙅🏽‍♂️

One of their large trucks dropped an item off of their truck and hit my windshield and chipped it. They also left rubbish on the side of the road when the stuff fell off their truck. I promptly called them and reported the issue and they said they would have someone get back with me. And they never did. Unfortunately they must not be interested in making things right and taking responsibility for leaving trash alongside the road and damaging people's vehicles. The truck was actually traveling in the opposite direction. So this would have been a larger item like a brick or something heavy it could have killed me. Again they're not interested. Absolutely unbelievable.

Worse customer service then the dmv and comcast. The mailed me the contract and told me it was month by month I signed it and sent it back. Turns out it was a 5 year contract. I have had multiple dumpsters now for 3 months and they only get dumped maybe once a month.

I have had nothing but issues with this place . Very unprofessional drivers. They don't put the dumpster back after dumping it. They keep sending me a contract with my number wrong and my name wrong. When you call to have them fix it they send it back out wrong. I will be dropping my service and so is everyone else in my area because you guys don't care about your customers

The most unprofessional, rude and disorganized company i have ever dealt with. They consistently miss pickups and when you capp the attitude is how dare you call and complain about us not doing what you pay us for. Even Mr. Moring. I switched to republic and I pay less for better service and they are polite.

Avoid at all costs, I explained in detail what I was putting in there dumpster. Was told by the office lady that it wouldn't be an issue. On pick up day I'm told they won't take it and I need to remove a bulk of what I put in. Now I have to rent another dumpster from another company to get this resolved and they act like it's my fault. Will never use them again. Edit. They made it right by refunding do to miscommunication.

They always pick up our trash before the sun comes out...and before all the neighbors who use a different company. Not to mention they let me use my own trash cans and have even picked up random pieces that couldnt fit. Ive never had any issues with these guys like i did the previous company, would recommend to others.

This is the service you get when a company has a monopoly. Pick up time is never consistent, holiday pick up is never consistent, I've never missed getting my trash out so many times. This morning, half the neighborhood missed it because dude showed up 2 hours early. Can't call to request he come back, because the office is still closed. Can't tell you how many $35 trash cans I've had destroyed. Seriously, be better! Pay your employees better! Treat them better! Whatever it takes!! Then maybe the rest of us will get decent service for our money!

Worst company ever since about a year ago. They only pick up half the time leave the dumpster full for weeks now for the past 2 weeks its still half full on a weekly pick up. If you call then they do nothing still after months of calling. Good luck.

Very very very very Poor!!! We signed up beginning this month. No garbage is gone yet!!!!!! Called yesterday she said had to call drivers off routes. I said my husband and his coworkers are driving on rural and country interestates right now. Come on wow your kidding right. She they are day behind now. Should be there in morning. Which is supposed to pickup at 5:30am. Guess what i was up @t 4am NO Garbage Truck yet!!!!!! Supposed of pickup at 5:30 am every tuesday!!!! Lady at their office told me. NOT YET!!!!!!!!!! Cars are driving all over. School buses too. Whats wrong with this picture?????