This rating is based on customer reviews, inventory size, pricing, and service quality
Zapp's Repair in Nashville, IL shows mostly positive feedback: knowledgeable mechanics, fair pricing, helpful towing, and quick turnarounds with several same-day fixes. Many note friendly, professional staff. However, reviews are inconsistent: complaints mention rudeness, a misapplied inspection charge, a serious on-site accident with a delayed claim, and a missed tow—so experiences can vary. Limited detail on inventory variety, yard organization, or parts-finding. Overall: 82/100. Strong for prompt repairs; confirm tow timing and service details upfront.
What clients say about Zapp's Repair in Nashville (IL)
When are there with a semi truck for a DOT inspection for some dumb reason they gave me a state inspection not a federal which did me no good still made me pay for the state inspection even though it did me no good. Instead of asking if I needed a state or federal and see and I had a federal on the side of the truck but they charged me anyway knowing it did me no good.
They don’t deserve any stars but anyway I will make sure to never return here they are SO rude and unprofessional and all they care about is the money. SAD and ever since they fixed my car I have had nothing but bad luck with it haha.
The Best place in Nashville! Super Friendly, very timely manner, goes above and beyond, priced right and even drove me home and picked me backup when car had been repair. A Great Thanks and shout out to the crew!
Terrible service! A relative took her car for service, and the owner hit it with his truck and totaled her vehicle. Didn’t tell her until the day after and his insurance didn’t pick up the claim, that he didn’t file until a week after it happened. Awful place of business, would not recommend to anyone I know. Only gave 1 star because I couldn’t give negative stars.
I was referred here by a local, when asking around. I will refer others here. Awesome customer service, knowledgeable mechanics, towing offered, work completed in a timely manner & all at a low/fair cost. I won't go anywhere else.
On my way to work at4:30am and my clutch went out. Limped my way back home and at 8:01when they opened I called and talked to Corey about my situation and he promptly got me in and had me back on the road by 4:45. Thanks so much to Zapp's Auto for saving my day!
Stopped to get fuel at the BP in Nashville, IL and suddenly had a fuel issue on my Diesel pickup truck which caused the truck to immediately stop on the side of the road while I was pulling a travel trailer. Got it towed to Zapps late that night and he had me back on my way by 930am the next morning. Excellent and professional service by far. This could've been a horrible experience but Zapps made our experience so positive. Thanks again.
My motorcycle broke down on the Nashville exit from I 64. Called them for a tow and the answer was they were on their way. Only to be called back and given a slew of excuses why they couldn't come help me and my wife. Ended up pushing the bike and trailer probably 1/2 mile to the Best Western! Thanks for all the help!
17933 Holzhauer Automall Dr Ste B, Nashville, ILCar repair and maintenance service
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