Holzhauer Ford made my truck buying experience easy and straightforward from start to finish. They delivered a fair and competitive price on my trade-in and handled the out-of-state purchase process seamlessly.
A special thank you to Rayanne, who provided all the necessary paperwork required by my local county treasurer’s office to complete the registration and title without any issues.
Most importantly, I want to call out Ron B. for facilitating one of the best vehicle buying experiences I’ve had in over 40+ years. His professionalism, communication, and no-nonsense approach made the entire process smooth and stress-free.
If you’re looking for a dealership that values transparency, efficiency, and customer service, I highly recommend Holzhauer Ford.
Jansen Ford hands down made an unexpected car purchase very easy and painless. I cannot recommend them enough. Thanks Mark for handling all my questions.
Last 2 times I’ve been there vehicle sits in service bay for 30 minutes before moving. Then when I get my bill there’s serious gouging. $238 to change a filter for labor. It takes 5 minutes tops. Probably 2 realistically. This place has always been a problem but now they’re gouging at ridiculous numbers. This was one 1 of 10 ten items where I knew the part & price. They are marking parts up 300% & charging double the rate on labor. New Cars must not be selling so let’s stick it to the service department customers to make up the difference.
Traded a 2000 f350 for 6.7 2010 3500, upon waiting for an estimate for my truck I was insulted by one of the sales people, who joked with his fellow workers that my truck was only worth 500 bucks, we was also held their for along time with no way of leaving since they kept my truck keys, they also tried manipulating my wife into making the deal when I would voice that I wasn’t interested, now I’m stuck with the new truck which they lied about being regularly maintenanced, it needs more then 3,000 dollars worth of work and we was told it was tip top
I came here to buy a truck got everything worked out. I did not have to use the dealership. I could’ve just went through my bank. My mom came to cosign and somehow they sold my mom The truck. It’s in her name my name is not even on the registration. I went to get insurance and they told me my name is nowhere on the title so I’m unable to get insurance. I am unable to claim it since my name is nowhere on it. This is literally the craziest most screwed up sale I’ve ever been a part of and now for me to use my bank. I bought the truck for 29,000. The payoff somehow is 41,000. They are a bunch of con artists. That have really screwed us over wouldn’t recommend.
Poor customer experience.
Salesman didn't know specs on the truck I was interested in and used google to give me a range of what the truck might be. Was very pressured to sign sale agreement, and acted annoyed when I asked to air tires up to remove tire light before leaving. (New truck)Then proceeded to overfill the one low and left the others low.
Finance lied and said I was only able to get a lower rate and less months if I signed gap. Not true, as I confirmed this with my credit union manager Monday morning.
Now when I call to speak to a sales manager or Finance manager I'm sent to voicemail. Sales won't return a call and Finance voicemail is full. I will be driving 90 min. now to speak to both in person.
I’ve purchased many cars throughout the years but this by far was the easiest trade I’ve ever had. Ethan did and excellent job. I had tried several years to purchase from the dealership before with no success. I’m glad so far I made another attempt to purchase and new truck from them.
After having the contract explained to us a few days after the purchase, we had the confusion cleared up. Wes was very nice to work with and would recommend him. The finance department needs to work a little better on explaining the paperwork and providing us a copy, which was emailed to us a few days later.
During my oil change I was called by service advisor and he told me that my coolant was DUE to be flushed, brake fluid flushed, along with transmission fluid flushed and replaced. After I consented for the procedures to be done I looked on the ford website using my VIN, for service intervals and did not see those procedures recommended to be accomplished. I asked the service desk why and got the answer of “it’s just something we do between 40-60k miles”. That’s an unacceptable answer after paying for $585.15 of service. I will not be returning to Holzhauers for service in the future nor will I buy or recommend them to anyone.
They went above and beyond to make the deal happen. Great dealership to deal with and great people. I will say that if you are going in a weekend make sure you schedule an appointment with a salesman, otherwise you may have a wait time because they are busy.
I've been here several times to get my oil changed. I drive 40 minutes to get here. When you pay 70k plus for a truck, you expect to get a bit better service. I pulled my truck in and after about 40 minutes I went to check on the status. They never even moved it. If they cannot provide better service to the customers who bought from them, I just may have to take my business elsewhere. If you can't get it done in a reasonable amount of time, then hire more people!
Bought a used vehicle from them and had to have major repairs done on the engine. The transmission is going out as well. I only drove the vehicle a few hundred miles before issues started. The dealership had to have known before the sale because they were driving it prior to the sale. Total lemon. Should never been sold off the lot. Caveat emptor
Craig Bitter is amazing !! We weren't able to get the vehicle we originally came in for, but he didn't give up & he put us in something even better! We love our new truck & bring a part of the Holzhauer family!
Mason in new car sales is awesome. I live out of state and he helped me work a very complicated car deal and was prompt, professional and helpful.
Ask for Mason and he’ll steer you right!
Sale was good after that everything has been awful. I paid for the 8 year extended bumper to bumper warranty that was for a jeep not the 2022 F150 I purchased and I’m not convinced it is correct yet after a year. I now have issues with the headlights fogging up. Sat on hold for over 45 minutes the last two days and can’t get them to call me back now to set up a time for the work to be done.
I had no heat in my truck, Holzhauer’s was able to diagnosis the issue with no appointment and worked me in the schedule the next day to install the component after it arrived. In less than 24 hours I had heat again. Nathan and the service group are always great to deal with.
Great dealership and wonderful sales staff. I have been buying and ordering vehicles for almost ten years from this dealership and will continue to do so.
Great experience on Sat with my son make his first “adult” purchase buying a new truck. Alex our salesman was wonderful, very patient in answering all our questions. Such a great experience for the both of us. I highly recommend Alex if you are in the need of a new vehicle!
17933 Holzhauer Automall Dr SUITE B, Nashville, ILCar repair and maintenance service
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