What clients say about Preferred Towing in Fairview Heights (IL)
Great customer service and great price! I will definitely be using them for future tows! They got to my car in a timely matter and were professional. If you need a tow this is a good place to call. They also accept forms of payment other companies don't.
Do Not Use!!! They do not know how to tow Tractor Trailer's. Left driveline attached and did not pull axle's and wiped out Transmission. Even admitted to this and still wont accept responsibility. Don't Trust them!!
They moved my vehicle to another state without letting me get my belongings. I just lost my daughter and she had belongings in there. They sold the car and I can neVeR get it back
Call them up to haul a truck for meThat broke downTold meFor the $5 a mile $200 hook up since I pulled the driveshaftThey hauled it to Michigan Exit 12 about 60 miles and charged me $1,500 and ripped me right offThey also let it sit for a day over 24 hours almost 48 hours before they moved itWith over $50,000 worth of tools in itAnd they didn't care if somebody stole it or notSo if you want Preferred Towing go for it
Extremely rude. Very poor customer service. Not everyone has extensive knowledge about cars or towing procedures, so to treat a potential customer like an idiot and talk down to them just because they have questions is completely unacceptable and that is exactly what this establishment did. Be nice to people and have patience....it is most definitely a part of your job to do so. And lastly to raise your voice and basically yell at a customer is completely out of line and should NEVER happen!
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