Horrible experience at this Duquoin Oreillys store . I bought a flywheel and starter here for my Jeep Wrangler well the starter is junk out the box would not engage the flywheel and would spin freely both ways . I took it back to the store today and asked the employee to test it for me and he said NO he doesn’t heyy paid to stay over and it takes 10 min to set it up. and that’s all we have is 10 min before closing time. Horrible service go to Napa
Very let down. I came to the store I've used primarily for ,6 years and O'Reilly's got over 20. Now the cheapest but they've always made up with this customer service. Not today I had some last minute rear brake pads I need to be replaced and I put them in my GPS and I was going to get there just a few minutes before close. So I called in they said they put on the counter and be ready for me when I showed up 6 minutes till closing they had the door locked and saw me out there and we're not a help and the sign said open. So regardless of anything it depends on the store and that's going to give you your customer service and I have to wake up extra early go two towns over to go to AutoZone because I'm not going to boycott this store for wasting an hour of my driving time tonight
Bought wiper blades for truck to be installed by worker. 2 clerks working however one was outside trying to help someone replace bulb. After 15 minutes went inside, got my blades and said I'd be back later. Not a single shopper in the store but he had to stay inside.
Everyone here is so friendly, helpful, and knowledgeable. They all go above and beyond. The folks are Auto Zone down the road treated me like a nuisance and were all busy talking amongst themselves, and didn't know anything. People at this O'Reilly's are always happy to help.
Jason was so helpful. He checked the fluids in my car and put them in. I went to get power steering fluid and check my engine light. He noticed that my coolant was low and filled it for me too. All of the staff are very helpful!
Had to replace a serpentine belt nothing worse than vehicle troubles in an unfamiliar area and it was painful to get on to say the least I highly recommend Travis not only was he helpful in the store he was really helpful outside couldn't of done it without him we offered to tip him for the extra help he wouldn't take it said he was glad to help then gave us 4 waters he was a lifesaver thank you again Travis
Most friendly parts people I've ever met. They truly know what they're doing and they'll do everything in their power to get you the correct parts. It's nice to see such dedicated people working there.
Order and paid for a part and it was not delivered on the day they told me it would be there. Simply asking why the part was not delivered seem to cause confusion with the employee that was assisting me. Waited over 30 minutes just to get an answer to when the part might get there. Good products, fair prices. But ordering parts and getting them on time is not one if there strong attributes.
Lynnette, at the Duquoin IL. store, should be your go to parts professional. She has went well above and beyond to help me. Her willingness to help is worth it's weight in gold. Highly recommend her and the Duquoin store. There's another gal in that store named Hannah. She too is great to work with. Both these ladies know their stuff.
Hola! I would like to say that all the Riley's is nice friendly and they will sell you the right part that you are asking for and Dave have just great people working there for them and it's a blessing to go and be held by them I would recommend it to all my family friends and neighbors to go to O'Reilly's I would drive them there to pick up the part in
Website
