Alpine Automotive in
Lake Zurich (IL)

Thank you Alpine Automotive for all the work you have done on our 3 generations of cars! As a family we feel glad we found a service with integrity and honest work. Keep up the great job!

Great customer service. Happy with the repairs - well explained and fair

I can’t recommend Alpine Automotive. I took my car in expecting a major repair, and they could have easily taken advantage of that. Instead, they were completely honest, explained exactly what they saw, and let me know no major work was actually needed. They only charged a very small, fair fee for the inspection. It’s rare to find a shop with this much integrity and such a polite, professional team. If you want a mechanic who values honesty over a quick buck, this is the place!

BEWARE! They are SCAMMERS!! My husband was hit by a car riding his electric scooter. His scooter was towed by Alpine. I had called Alpine 3 hours later to ask how much it was going to cost me to pick up my husband's scooter. Let me at first remind you that this is an electric scooter which I have many times picked it up and put in the back of my car with my bare hands. They gave me a price of $459.00!!! They did NOT have to put it up on a tow truck & tie it down like they have to do with a vehicle, yet it cost twice MORE than a vehicle tow. I asked them to have the manager/owner call me which, OF COURSE, NEVER DID. Ithen called another 3 times requesting a manager/owner to call me... NEVER DID! This was a scammers way for them to acquire a really nice scooter for nothing by quoting an insanely overprice for a scooter. Even if they would've charged me what it normally cost to tow a car would've been at least consistant. They wanted that scooter! They got that scooter for FREE!!

Great place. Always professional and such great guys. Always willing to go out their way to help.

When my 2019 CRV unexpectedly would not start with all sorts of lights flashing and strange noises, Alpine sent out a tow truck and service man right away. He discovered a corroded battery terminal, got the car to start, and watched as I followed him to the shop. There, the battery was replaced and the car carefully checked over to make certain there were no other problems. Courteous, friendly, and explained everything that was being done. Thank you. All set for the winter even though it wasn’t in my plans for today!

I’ve brought my vehicles to Alpine a few times now for a variety of reasons. Each time, repairs were done promptly, I was treated very well by staff, and I felt like I got a fair price. It’s nice having a shop close by that I can trust!

Came to save the day super fast when I got a flat tire! Owner Geoff was very kind, service provider Matt was friendly, professional, and worked efficiently. Would 100% use again and recommend.

Alpine Automotive is great! They offer an abundance of services at a reasonable price. The staff is always friendly and helpful also.

Clean facility amazing staff and they know what they are doing I highly recommend them and the owner super nice guy

Had a large screw embedded in my tire. They got me right in and fixed it immediately. Didn't expect such fast service! They're always great, always advise me well on what is or isn't necessary to be done to my old (11 years) car. Thank you, Alpine!

I have been going to Alpine Automotive for the past 18+ years and find them to be honest and their team does the right thing for the customer. They take care of my RV engine and chassis maintenance for me. Their prices are fair and they consult with you to ensure the recommended work is agreeable prior to performing the work.

I've only been here twice so far but I like them. Their prices are reasonable, they are fast and friendly, and I appreciate that I can make an appointment online. Update: been using Alpine for multiple cars now. Most recently i made a mistake and booked an appointment for drop off but I thought I did it as a waiter. They couldn’t work on it right away which makes sense, i was going to call my wife to come pick me up and the manager insisted on having one of their employees give me a ride home. Totally appreciated and makes me love this shop even more.

Alpine is THE BEST auto repair shop hands down. Jason and the team are fantastic to deal with. Professional and honest unlike everyone of these dealer service centers. They will look over your vehicle and recommend what is needed. Great service. We have stopped taking our cars to the dealer service and come to Alpine for the majority of our car service needs. Highly recommend the Alpine team. Thanks.

Alpine is my go to repair shop for all my company and personal vehicles. I couldn't recommend them enough. Jason is so helpful, has the quickest turn arounds, and is very trustworthy.

I had a tire pop on the road while I was doing my running around. I called roadside for service, and with an hour, alpine automotive was there. They took pictures of my car and license plate as is normal and Austin was the one to provide care to me. He was very friendly knowledgeable and quick with the work, because he knew that I had to get on with my day. Wonderful experience for such a crappy day I've been having. Thank you guys very much.

I like taking my cars to Alpine for oil change. Service is always good and professional. I just didn’t appreciate the way I was told about presenting the Cupon (which I had failed to give them when I checked in). I take full responsibility for missing the sign and not remembering from previous visits, but I could have been told differently. I would suggest that even though there is a big sign at the check in, they should do a reminder to the customer before they make the final bill.

I would rate 0 stars if I could. Brought my car in to have an alignment on my car after buying brand new tires. 1 year later and i have had two separate tell me I need new tires because they are worn down unevenly. They both said it seemed like my car was never aligned. Sounds like they took my money and didn’t do anything. Bring your car at your own risk.

I had an issue with our car after Alpine did some engine work. Jeff the owner read my review and was very concerned. He asked that I return so the repairs can be made correctly. I just picked up my wife's 2007 Lincoln Navigator and it now runs like a new car.

Outstanding service!! I am so pleased with the level of service I received. Was stranded in the parking lot of Target with a dead battery. Called my insurance company for roadside assistance. Unfortunately, a jump didn't work, and I needed to have it towed. The service provider, Dakota, had other stops and advised that I call my insurance back and have them s4nd out another truck. So, I did and they did not properly submit the request, so I sat there for hours. Finally got a call back from Dakota, the tech who was originally there, asking if I was ok and if another truck was sent. Wow. I was impressed. This young man came back for me on his own time and even spoke with my insurance company and got things straightened out. I cannot tell you how grateful I was that Dakota went out of way like that. I was freezing cold from sitting there for hours, almost 4 hours to be exact. Dakota is my hero, for real! Give this young man a raise.

Just wanted to make sure that I went out of my way to complement both Jason and the entire team at Alpine automotive. Have had the pleasure of working with them for the better part of 15 years and they always go above and beyond. Quality workmanship, highly knowledgeable, and reasonable/fair pricing. Would highly recommend!!

From WI and staying in Lake Zurich with Friends last week. We were headed back to WI Sunday and had some car issues. We were able to schedule an appointment online Monday morning. They did a great job diagnosing the issue and we were headed back to WI Monday Afternoon. Jason and his team did a great job. They were personable and pleasure to work with. They kept us updated and provided us with prompt professional service. I highly recommend them for any Auto Service needs. If we are in the area again and have an Auto issue they will be my first call. And I will tell people that we know if they are in the area and have any Auto Needs to call Alpine Automotive.

I've been taking my 2010 Toyota here for years — this place is a breath of fresh air, it's such a relief to not be worried about being taken advantage of. Outstanding customer service and communication — they help me understand the maintenance needed and what my options are. I've recommended them to friends and family, and everyone has had a similar experience. Honestly I'm dreading the day I have to move out of the area, because I don't know how I'll find another place like this.

Extremely rude! Marty, the Tow Manager, tried to steal my service from AAA, & charged me even though my Classic Membership covers 5 miles & the AAA Car Care Plus location in Vernon Hills covers the other 5 miles, and I live less than 10 miles away. He also ignored my request to have it towed from where it was, and decided to get in my car with two stuck wheels and gun it in reverse, which messed up the asphalt seal on the driveway. Image attached. This company is a scam. I have filed 2 complaints with AAA, 1 because I was charged when I shouldn’t have been, and 2 because this company is refusing to refund the charge, even after the man at the AAA store talked to them on the phone and told them I should not be charged for the tow! Save yourself some time and go somewhere else!!

I had the BEST towing experience you could ask for in a 24 hour towing provider!! Super speedy and very helpful and reliable! This will be my go to tow service from now on! The company owner was very understanding of my situation which was late at night and in the cold and he went above and beyond to make sure I received all the proper service and care to relocate me and my vehicle safely from the time of pick up to the drop off location! It was the fastest time I’ve ever experienced waiting on any other tow company! I was truly blown away with the excellent service!! Highly recommend!!!! Many thanks to the company for their superb service! I’d give it 10 stars if I could!

Hagerty Classic Car Roadside Service sent Alpine Towing to pickup our car with a flatbed. It was in a parking garage and took some effort. The driver was punctual, professional, and a very nice young man!

The worst tow company I have ever had displeasure of dealing with. Closed on the weekends but happy to charge storage fees for the weekend. Was lied to about getting personal items out of the vehicle so drove about an hour out here to leave empty handed. Will never use again.