I am very pleased at the level of service that we received from Park Automotive. I believe they are trustworthy and priced fairly for their mechanic services.
I came in yesterday at 4:55 pm Poor Josh, who was closing the shop came out inspected my truck brought it up on the lift And diagnosed the issue! All after hours. If your looking for a professional shop who cares about their customers look no further! I will take every vehicle I own to them. Josh goes beyond loyalty.
Went in for my Normal oil change and every time I go the service is top notch!! Very professional and attention to detail when I ask any questions. Would 100% recommend you check them out for and Car or Truck Needs. ??
I can’t recommend Park Auto enough. I typically handle the majority of my repairs/maintenance myself, however I don’t have the equipment necessary for the larger jobs and frankly just sometimes don’t want to handle the work (especially in the cold). My truck was pulling hard to the left when braking and I couldn’t figure out what was the cause. Josh went above and beyond diagnosing my vehicle and unlike the stealerships, didn’t charge hundreds for diagnosis. I only paid for the actual fix. They’ve officially earned my business
I only had a small amount of work done by them, small things I could've done myself I guess, but on the other hand, no one could've done it like they did, as quickly as they did, as inexpensively as they did.
I look a little different and don't quite fit in easily in this area, yet when I was on the premises I felt cared about and treated as an equal. This is really important to me and contributes greatly to which establishments I frequent.
I also appreciated their expertise, their willingness to help and give me advice, some of which wouldn't have benefited their business monetarily.
I feel taken care of, and I'll be back soon to get some work done that they helped me diagnose.
I feel lucky to have found them!
Went in for a check-up on my a/c. Bill had the car checked and ran an estimate. Explained what needs to be done on the car. Excellent customer service and the best part, the estimate was free of charge.
Bill is a great mechanic. Dare I say the perfect age of knowing old cars and new cars. I've brought him several of my classic cars and he's not afraid to get into repairs that require additional creativity and research. Like I always say, everyone needs a go-to guy and Bill is my mechanic.
Always fair. Will tell you what your car needs, will tell you what is worth it or not. Didn't charge me anytime the car didn't need work. Suggested another shop that was better for exhaust work when I brought my car here for that. Let's you bring in your own parts. Nothing but fair and honest work. Can't recommend enough.
My whole family has used Park Auto for 20+ years now. I entrust my multiple person and business vehicles to Bill and family. I recommend him to anyone I know that needs an honest mechanic.
The best part about Park is that they always shoot me straight. They aren't going to sell me parts I don't need. They aren't going to damage my car or trucks to drum up business. AND they use good parts. If there is ever a problem; theres a warranty and they take care of It in a timely manner.
There have been times my tire is almost flat because of a puncture and they will get us in right away and plug our tires or run diagnostics on our dash lights to make sure we can get on the road safely.
I highly recommend this shop and will continue to have them work on all of our vehicles.
Bill at Park Auto is very trustworthy and very knowledgeable. If you bring in your car for repair and it only needs tightened screw or clamp, Bill will NOT price gouge or add unnecessary charges.
I never write reviews, but when you get exceptional service I felt obligated. Bill and the crew at Park Auto are awesome and honest. I have used them many times and I never feel like I am getting screwed over like feel when you go to a dealership. My sister-in-law dropped off her car for a general look-over before she drove to Arizona and Bill reviewed the car and only changed the oil. He could have made up issues to jack up the bill, but he above that. Bill you are a great person/businessman and that's how you get repeat business. I am a lifelong customer!!
Bill is the most honest and kind mechanic in Lake County IL! He even looks over a new car on a test drive to advise on purchasing and pricing. I could go on and on about how personable, smart, reliable, and honest he is. I highly recommend him.
Bill at Park's is the most honest and knowledgeable mechanic I have ever used.In 2017 I had Bill put in a new motor in my 2007 Chevy Tahoe,I haven't had one related problem since.I would highly recommend park's for your auto repairs.
Park Auto has been my go to since I moved to the area over 8 yrs ago. The level of customer service , treatment , explanation , quality of work , and professionalism provided at this business is exceptional. In a world where customer service has declined , the honesty , upfront talk , and their ability to treat customers as business partners is second to none. Pricing is exceptionally fair and in the dozen or so visits ( I drive an avg of 65k per year ) they’ve never missed a deadline they’ve given for work. Communication from then while your car is in fit service is always on point.
A trust worthy place to bring any vehicle. Bill, the owner is always going above and beyond to do right by his customers, a much appreciated service to those of us who know nothing about cars! I will continue to bring my vehicles to his shop and recommend the shop to anyone who might ask ?
Went here for a second opinion when my son was told he needed a $2000 valve job on his vw from another business in Wisconsin. Glad I did.
Owner diagnosed my engine problem as a vacuum/breather issue. 35 dollar part. This is why I have done business with park auto since the 90s. Honest people with fair prices . I recommend them highly.
Went to the shop with a few issues, they had my car all day and no issues were resolved, only service received was an oil change. While paying I was told none of the lights were on anymore, of course when I got in the car all the same lights were still on. I had to take my car to my usual shop where I was informed one of the services that needed to be done was an oil change. When I called the shop to ask what exactly happened (never accusing anyone of anything) when they had my car, the person on the phone said he would have the owners call when they return from vacation. I had no problem with that. The owner called maybe 20 min later and left a defensive voicemail. In the end, I chopped this up to a $65 loss, I wasn’t going to respond to the nonsense voicemail. My car had some technology issues with antennas and sensors- this shop was not Knowledgeable on how to repair these type of issues.
My family and I have been coming here for over a decade. They have seen all our vehicles and the only place we trust. They are honest and will try to save you money any way they can. If you're looking for a great place to go, stop looking and stop in at Park Auto.
Great service. I brought my car in to get checked out before a long road trip to texas and to get my oil changed. They were quick with everything and charged a good price.
They even ordered me a new dipstick since they noticed mine was broken, and called me to let me know when it got to the shop. All I had to do was drive in and 2 seconds later I was out the door.
I'll definitely be coming back for service again
I recently had my rear brakes rotors and calibers done here at park auto. A month and a half later they took a crap and completely failed. The workers here had a packed schedule and they did everything they could to fix my car and make sure everything was 110% better then it was before. Absolutely love the way these guys and gals work and I will never stop comming here!
I've used park auto for two separate cars and they've been very helpful. I'm usually wary of mechanics, but they've never given me a reason to not trust them. Furthermore, they don't treat you as if you have infinite finances. Totally reasonable, reliable and personable.
May 2015;
Some 12- 13 years my truck failed emissions and I ws told i would major repairs ,.. I had recently moved in to the area (Lake Villa) and ran the gamut on the who’s who of auto mechanics in the area ,..after being told all these agronomical numbers just to look at it mind you ( $300- $700) there was Park Auto,Lake Villa with a $ 35 minimum charge to do such repairs ..whom also was one of the garages that was the list of being state certified in doing such repairs in my area.
I proceeded to take my vehicle to Park Auto, Lake Villa for service,..after looking at my test results, Bill, (the owner) knew right from the get go there was an issue with my emissions test results and told me what it was ,... IE the tester at the emissions facility tested my truck for the wrong size 300 engine, a Straight 6 versus my V 8, other than that, and after having to change a spark plug or two and wire , my truck was back up and running to specifications and PASSED with flying colors ,... in turn paying ONLY a small of fee about $40. I have been going there since.
Honesty and integrity play a major part, and all come to mind when taking my vehicles to PARK AUTO, Lake Villa, Il for service
Let me leave you all with this :
some 3 - 4 other garages held the same test results in their hands, a Firestone dealer being one of them ,..ALL quoting me anywhere from $300 - $600
. . . . and they call themselves qualified mechanic's ?
Awful place.
I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.
Well, it was one of those days from hell, and I got a flat tire on top of all the other crap. And to make matters worse, as I was house and pet sitting, I was not familiar with the area and called a tow truck and they came and put the donut, temp tire on, which cost about 70$. Then, my plan was to go home where I had my laptop and various yellow pages of the area that I live in and find a place that would fix the flat and put the proper tire back on. Well, to make it even worse, as I was heading home to do that from my house sitting home, one block from there was Park Automotive. I could have limped the car there. When I got there I was angry at myself and in a foul mood. I pulled up and before I could go into the office to inquire if they even did that stuff, I was greeted by this young mechanic, I do not recall his name. He asked me what was the problem and I told him and he instantly to the key, moved the car, took the wheel off, the donut, and came back to me. I was certain, being my cynical self, that this was the usual thing, where I was going to be told that it is badly damaged and to fix it properly, it would cost a lot to fix and give me an mount that was absurd. Well, the exact opposite happened. When he came back to talk to me, he had already fixed and replaced it and it was ready to go. He tole me that usually when you have a nail it might not be repairable and that was what happened--so I am thinking -- here we go--and then he said that he fixed it anyhow, and that there was no charge!!!! wtf? Are you kidding me? I was blown away. And he just said, after my thank yous, very casually, and not insistent or pushy, to think about them when I need anything done one my car. That was it. I am such a cynic and it totally turned my day around to the point where I will NEVER go anywhere else. I don't care if they expensive, it was the principle of the thing. There are not many people that are like that anymore. And, I don't care either if it was a marketing thing to get my business, because it worked.
I am a very loyal customer at Park Auto, they have given free advice to me with no gain to them without a second thought, while the dealership wanted to charge me over $1000.00. They are always helpful, take time to explain things to me and are very reasonable with their prices. I highly recommend Park Auto.
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