Excellent customer service. The young man in the register was awesome, very helpful and respectful. He made me feel very welcomed. I believe his name was Gael R.
Kudos for such a great employee!!!!!!
Elgin Super Auto is outstanding. They didn't have what I needed today, but told me where I could find it. Great staff, honest, and a pleasure to work with. Highly recommend this business.
Waste of time. Horrible customer service, trying to get someone to assist you here is like trying to bleed a rock. The selection was nothing special with higher than expected price. On top of it the place smelled like garbage. I'd stay away unless you like shopping in a dumpster.
Edit: Yes i'm reviewing the right place. Have you ever walked the saled floor of your own shop? A smell of mixed old rust and sweage. I wouldnt be suprised if you were the gentelman at the desk, you're just as rude as he was. Smelt so bad im tempted to call OSHA
I reached out to Elgin Super Auto parts in need of a seatbelt part that was on back order by Ford. Jason answered my call, was super friendly and helpful. The best “part” - they had what I was looking for! I’ll definitely keep them in mind when I need a part. Thanks, Jason!
Literally can't get anything done correctly got a transmissions from them and it was already blown then I get a new transmissions from them that took a week almost double than it took for the last one and didn't give me the brackets for the shift linkage literally children running this place. Would leave a 0 star review if I could.
Really disappointed with the communication at Elgin super auto parts. I came in the night before to place order for a tail light and trunk assembly. I specified that I would also like the hinges for trunk. Next day when I go to pick up parts, I find out that they only charged me for trunk and not the tail light and they forgot about the hinges. I am currently waiting for the hinges to be provided free of charge which is nice but I have been waiting for about 35-40 minutes already. This could’ve been communicated better so I don’t waste an entire hour here. I feel as if my time is not respected. Shouldn’t tell a client “10 more minutes” then proceed to take 25 minutes. Would like to see better communication and respect clients time.
Wouldn't let me cancel order even though I emailed day before it shipped called that day no answer but followed up with me after the weekend to tell me it already shipped. Add the cherry to the top they can't follow basic shipping instructions on and left my address number off the package so ups returned it. Thanks for a great experience!
Had a great experience. The workers were extremely nice and friendly. The service was extremely quick too.
I walked in and the receptionist worker greeted me and asked about what I was looking for and my vehicle model. He then found the part and lowered the price a bit. The cashier was also very kind. I went out to the back and gave the guys my receipt and in no time i had my wheel.
From the time I walked in and the time I left, it was under 15 minutes. It’s also nice you don’t have to go into the junkyard.
Use to be a great salvage yard. However lately the slide has shown. The parts search on the website leaves much to be desired. Then you call, and get hung up on. Call again, and you wait on hold for 12 minutes only to hang up. I love going to this yard, but hate trying to get honest answers. Used to be in my top five, now maybe 10.
Tom was great taking my order and helping to explain the issue I was having with my car. I received the part fast and it worked great and got me fixed up. They will be my next call on parts for sure.
they had a part for my truck that I needed, they had it available same day for a few dollars cheaper than online. They do have a strict return policy so make sure the item you are getting will fit your vehicle before you purchase. Some employees have better custumers service skills than others but it's a junk yard not a 5 star restaurants so it is what it is. Over all I'm happy with my purchase
I Have been using Elgin Super for quite some time now for all my used part needs and I’ve had nothing but positive experiences. Tom Evans Is always a great help, He goes above and beyond to make sure I receive the correct parts, as well as getting them to me as soon as possible.
Called and spoke to Tom, looking for an engine. He was very knowledgeable and helpful. Tom gave me a great deal and was able to find me a low mileage engine. It was ready for us the same day. This was a great buying experience. I will definitely be using them again and recommending them to my friends and family.
This place is a rip off. They over charge you for parts. They would rather scrap the vehicle than sell you the parts at a reasonable price. I found cheaper an better grade parts in Chicago. Thanks for allowing me to go spend my $1200 in part's with another business. Still much cheaper than the price I got quoted. Rip-off
I gave the correct review, and no this is my only review. I said it correctly. You all are a rip off. I called earlier about. You state one price for the part, but what people don't know is. You don't give them everything that comes with the part. If a part has 7 pieces to make a whole part, it's supposed to have 7 pieces. Not you only get 2 of the 7 pieces needed, but I can pay extra for those pieces that's supposed to come with. That's like selling shoes with no shoe laces, but I can pay extra for the laces if I want them. Rip-off like I said. Just admit that your trying to pocket extra money for yourself. Hey $1200 wasn't enough for you. You wanted More. So I took my business elsewhere. 6/1/2022 so everyone will know how recent this just happened. That's bad business
Ordered these Friday they just arrived today (Tuesday) Tom is the gentleman who I spoke with he even had the courtesy to call me and tell me shipping had gone up and asked if I wanted my money back I’m still in these cheaper than some remand that are painted off eBay plus they have the center caps minus one and the monitors! I will be doing buisness with these guys from here on out! Excellent service and fast shipping
I Would have to say this place is the best place to get any parts you need for any of yours car parts,I have gotten probably 6-8 engines and other parts from this place and they always make sure it works before they sell it and they have never let me down they are the first place I call for any part I need because there is one guy I deal with at super Elgin and his name is Tom and he is probably the best person you can talk to because he can get you any part you need and will work with you.if he doesn’t have it he can get it in the a couple of days with no questions asked so I highly recommend giving him a call when you need any type of automotive parts he is the man to call. Overall this is the best place i go to for any parts for my cars because they beat any other junkyard nearby by far. So if you your looking for a part give them a call and they will help you out because super Elgin has my business to keep coming back and so should you for any type of automotive parts.
When you call Elgin Ask for Tom, he is dependable and knows his stuff. Its nice knowing that i get the right parts and no issues. Give him the guys over there credit they put up with a lot, Also making their lives easier giving them the vin or exact part number will give you the less headaches in the long run. Again ask for Tom when you call this place!
Great Service very knowledgeable
Wow!! I cannot recommend Tom from Elgin Super Auto Parts enough! I know just about nothing about cars, so when the engine failed on mine and the dealer said it would be $7000 to replace it I was freaking out just a little. I did some research and found this place. Tom helped reassure me that I had the right engine for my car, recommended a mechanic in the area that he worked with personally, and even helped deliver the engine there! I would recommend this place and Tom too all my family and friends!
Really have to hand it to the staff here. Bud helped us find the right part and get it pulled quickly.
We had another issue which multiple members of the staff (Carrie and Bryan, and one other) jumped in on to get resolved. Really showed us not only are they good at what they do, but they were really helpful members of the community as well.
Thank you!
Do NOT purchase anything from this place. My mom purchased a door for her car and it did not fit. Prior to purchase they had guaranteed this door belong to the type of car and model we needed it for. After installing it the door would not close all the way. There was a gap between the door and the car frame so we took it back. They refused to provide a refund or store credit since we had painted the door a different color. Of course we had to paint the door prior to installing it since the original door was blue and we needed it yellow. I understand maybe not a refund but store credit would have been fair for both parties. Never again. Most of my friends and family go here for car parts but they have lost of of our businesses with them.
I called on Friday. Tom was very thorough. I sent pictures of my car and he assured me it would work. Picked up bumper on Monday; exactly what I wanted and a very reasonable price. It was ready to go when I got there. Drove over two and a half hours to get it! Would shop there again!
After searching their website for a fender, I called them and spoke to Tom. The pictures on the website were not clear because of reflection and glare. Tom said I could come out and look at it to decide if it was satisfactory. He said it would take 10 minutes to remove the fender if I decided to purchase it. I told him I would be out the next day. The drive was an hour and 10 minutes. I arrived and asked to see the fender. I was told to sit and wait and they would get someone to show it to me. I waited 40 minutes. I was then led to the car to see the fender. It had a stripe on it which was not visible in the photos. I went back into the office and told them that would not match my car. Tom stated that he could remove the stripe in 2 minutes and they could have the fender ready to go in 20 minutes. I agreed and paid for it. I waited another 45 minutes. They brought the fender out and I noticed the stripe was still on the fender. Tom said he would get a heat gun and remove it. He came back 5-6 minutes later and said they didn’t have a heat gun. He said the stripe could be easily removed. But at this point, I didn’t know what to believe because nothing he had told me so far was true. He said he could give me a refund and he was “being paid for selling parts and not removing the detail on the fender”. I agreed to the refund and left without the part. Wasted over half a day. Don’t tell someone you can do something if you can’t. Don’t give someone a time frame if you cannot live up to it. This damages your reputation and your integrity.
Great customer service. Called ahead of time and spoke with Tom to make sure the part was in stock. He confirmed and I was helped by Mike with the part ready to go when I arrived. Thanks!
Buyer tip... bring cash to avoid the CC processing fee
Excellent experience. Quick and informative communication with Scott online. Friendly service on site. I was in and out of there in 15 minutes, which is saying a lot - considering I purchased an entire rear axle assembly for a full size SUV, as well as a full front differential. Will definitely do business again should the need arise. Thanks again, Scott, Nelson and the nice lady working at checkout!
Bought a pair of used headlights from nelson at elgin super and holy cow they are like brand new!! I was definately happy to see how clean they were. I highly recommend this place to anyone!
The most unprofessional staff at the desk. Walked in looking for a small clip to hold down a floor mat. The "Jerk" behind the desk first acted like we were bothering him, he wasn't even looking at us while asking us "what do you want?". We mentioned that we needed a clip to hold down the floor mat and he immediately said "35 dollar minimum" and proceed to go back to what he was doing on his computer. I would have gladly picked up more parts as I need a bunch for a lexus is300 which there was 5 there!
I belong to several car groups and seeing that this yard actually had 5 cars local would have been great. I will be sharing this review with them and with many others to avoid such a horrible place. I should have read the past reviews before entering this place. Never again and I will make sure no one that I know goes there. Word of mouth spreads quickly, especially online. Hopefully they change their ways but seeing the past reviews, I doubt it.
I'm sure the owner will reply and hopefully has a talk with his staff but probably won't and blame it on me like they have in all their replies. DO NOT BUY FROM HERE!!!!!
Website
