Excellent customer service. The young man in the register was awesome, very helpful and respectful. He made me feel very welcomed. I believe his name was Gael R.
Kudos for such a great employee!!!!!!
Elgin Super Auto is outstanding. They didn't have what I needed today, but told me where I could find it. Great staff, honest, and a pleasure to work with. Highly recommend this business.
I reached out to Elgin Super Auto parts in need of a seatbelt part that was on back order by Ford. Jason answered my call, was super friendly and helpful. The best “part” - they had what I was looking for! I’ll definitely keep them in mind when I need a part. Thanks, Jason!
Use to be a great salvage yard. However lately the slide has shown. The parts search on the website leaves much to be desired. Then you call, and get hung up on. Call again, and you wait on hold for 12 minutes only to hang up. I love going to this yard, but hate trying to get honest answers. Used to be in my top five, now maybe 10.
Tom was great taking my order and helping to explain the issue I was having with my car. I received the part fast and it worked great and got me fixed up. They will be my next call on parts for sure.
they had a part for my truck that I needed, they had it available same day for a few dollars cheaper than online. They do have a strict return policy so make sure the item you are getting will fit your vehicle before you purchase. Some employees have better custumers service skills than others but it's a junk yard not a 5 star restaurants so it is what it is. Over all I'm happy with my purchase
I Have been using Elgin Super for quite some time now for all my used part needs and I’ve had nothing but positive experiences. Tom Evans Is always a great help, He goes above and beyond to make sure I receive the correct parts, as well as getting them to me as soon as possible.
Called and spoke to Tom, looking for an engine. He was very knowledgeable and helpful. Tom gave me a great deal and was able to find me a low mileage engine. It was ready for us the same day. This was a great buying experience. I will definitely be using them again and recommending them to my friends and family.
When you call Elgin Ask for Tom, he is dependable and knows his stuff. Its nice knowing that i get the right parts and no issues. Give him the guys over there credit they put up with a lot, Also making their lives easier giving them the vin or exact part number will give you the less headaches in the long run. Again ask for Tom when you call this place!
Great Service very knowledgeable
Really have to hand it to the staff here. Bud helped us find the right part and get it pulled quickly.
We had another issue which multiple members of the staff (Carrie and Bryan, and one other) jumped in on to get resolved. Really showed us not only are they good at what they do, but they were really helpful members of the community as well.
Thank you!
I called on Friday. Tom was very thorough. I sent pictures of my car and he assured me it would work. Picked up bumper on Monday; exactly what I wanted and a very reasonable price. It was ready to go when I got there. Drove over two and a half hours to get it! Would shop there again!
Great customer service. Called ahead of time and spoke with Tom to make sure the part was in stock. He confirmed and I was helped by Mike with the part ready to go when I arrived. Thanks!
Buyer tip... bring cash to avoid the CC processing fee
Bought a pair of used headlights from nelson at elgin super and holy cow they are like brand new!! I was definately happy to see how clean they were. I highly recommend this place to anyone!
Website
