What’s important to me about an auto parts store is inventory and knowledgeable staff. NAPA in Elburn comes through always on both. Regarding staff, the last time I was there I had my daughter along. She asked about the motorcycle outside which belonged to one of the staff. He asked her if she wanted to see it and took the time to show her his bike. She was so excited. In contrast, when I go to other auto parts stores I get asked if my vehicle is 4wheel drive when picking out wiper blades. My advice would be start here.
I am new at changing oil in my vehicle. Do NOT GO HERE IF YOU ARE A NEWBIE!! First, the lethargic young man at the counter told me I should go to their competition to by a jack and jack stands. I asked if they were familiar with a part. The friendly fella behind the counter sneered at me and said he never heard of it. I didn't dare ask any more questions. On my way to AutoZone.
I got stranded in Chicago on Monday because my truck needed 2 new batteries so I went to a Napa closest to me in Chicago. I realized the old batteries were purchased 05/28/22 making them less than 2 years old so I tried to get a warranty service from where I purchased the batteries "Elburn" but they would not honor the warranty because "I had not purchased the new batteries from them" I called twice to see if they would honor the Napa 2 year warranty but they would not
I've always had good experiences with the NAPA Auto parts in the area. This one is no exception. I was looking for a cheap pair of brake pads to hold me over. They had by far the lowest price @ this location, even comparing them to O'Reilly and AutoZone and any of the other big national chains.
I went to pick it up. Arrived before I was supposed to. I went back out to my car and the kid pulled me back in before I drove away to let me know the part just showed up.
And to my absolute surprise, it even included some hardware that I thought I was going to be reusing. It's nice when you buy something and there's more in the package than what you expected, so you can do a better job
Not my first time shopping here and it won't be my last. Great prices. Great service. Great availability.
They should be far busier than they are. Good job!
One day I found myself in need of a rear wiper blade for my old girl Mary Margaret who just so happens to be my late 1999 Honda CR-V, after setting out on a journey to find an affordable rear wiper blade, I found myself at the Elburn NAPA. Due to my lack of rear wiper blade on this rainy day I was in a bit of a not so pleasant mood. I walked into the double doors and immediately found myself unable to see over the shelves due to my five foot one stature (knocking off one star because short people lives matter) I trudged my way through the aisles and made my way to the counter. I looked up and saw this gorgeous young man, with long, beautiful flowing locks of brown hair and a beautiful pair of ice blue eyes. I was so taken aback by this absolute dream of a man. I locked eyes with him and immediately forgot what I came in for, luckily, RJ has the "NAPA know how" if you will, and read my mind, knowing immediately what I needed for Miss Mary Margaret. A few short moments later, he rung me up for a great wiper blade and I got a cute, smelly thing for my car too, how nice. Not only that, he suggested a great wiper blade brand, and even came over to my house to install it for me, we got dinner afterwards and he went on his merry way knowing another customer was truly happy.
Wow!! Bill is the best! He went above and beyond to make sure we had the parts we needed to fix my daughter's boyfriend's car the day his car was out here. Bill definitely earned our loyalty for the Elburn Napa store today!! 👍👍😊
Bought an ac compressor went out in less then a year . it was warranty but had to pay for oil and freon . Number two went out in less then six months they didn't warranty it . I bought a different brand from bumper to bumper no problems all summer . Napa wound not warranty the old unit that was still under warranty. Never buy from them again out over $250 +
If you have bad things to say about this business, then shop else where and take your negativity with you. Great place to shop! Friendly staff and have a huge inventory.
Jared the owner is a great person to deal with. I met him in 2006 and only shop in his store for auto parts. They always seem to have what I need and if they don't it arrives very quickly to the store for pickup.
I own a speed shop RP Custom in town and these guys are very helpful and always get the parts i need that day or will go out of there way to get them asap... Highly recommended.
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