This rating is based on customer reviews, inventory size, pricing, and service quality
Tomatow Towing & Transport in Bensenville, IL scores 50/100. Overall sentiment is mixed and polarized: several reviews praise fast arrival and professional drivers (careful with EVs and classics), yet many report rude service, poor communication, a language barrier, unexpected add-on fees, and very high prices for short hauls, plus serious allegations of missing belongings or new damage. Wait times range from quick to unreliable. Strengths: responsiveness and some courteous staff. Weak spots: pricing transparency and trust. No data on inventory, yard layout, or parts-finding; reviews cover towing, not a junkyard.
Address:
1322 Irving Park Rd, Bensenville, IL, United States
What clients say about Tomatow Towing & Transport in Bensenville (IL)
Somehow my review has been deleted multiple times (how interesting), but I will relay how horrible these guys are yet again. Had my car totaled in an accident I wasn’t even involved in, Dupage County Sheriffs use these guys as their tow crew. Go to pick up my belongings the next morning and i’m missing 3 5 hour Milwaukee batteries, a $200 drill, and about $200 in various hand tools. The main guy was oddly suspicious about letting me know he took pictures of my inventory, yet when I pressed him about the stealing and the photos, I realized the photos were taken in the day time and clearly after my car had been ravaged through. The accident happened at midnight, and the photos taken were during the day. Im not sure about most of you, but I learned to operate the flash feature on my phone’s camera awfully fast. Dupage county can’t help either because they also didn’t do their jobs and do an inventory when they took my car away.
We had called another tow company in the area and after waiting for two hours, we call for Tomatow. Alan arrived within fifteen minutes and was very helpful and professional. If I could give more stars, I would.
Just recently had my car die out while on the road and needed it towed home. Called around a to a few different companies and finally was able to get a quick response from Tomatow. Ismael was the driver that picked up my vehicle. He was very courteous the entire experience and was very easy to talk to. When he was passing by on the other side of the road he gave me a little courtesy honk to let me know he was on the way. Vehicle was loaded onto a flat bed and driven very professionally to my home. He even was able to help me winch it down my steep driveway. The speed was great, the service excellent. Never thought I could be so hapy about a tow.
People working here are extremely rude. I ask about a dent in my car that wasn't there before they took at and the guy at the front desk completely ignored me. I asked someone else and that person ignored me as well walking away. If you can just take your bussines elsewhere. Your car will be damaged and they will not take responsibility for it.
Charged us 8561 dollars for the accident that happend 1.5 miles away?????? Towing companies should be regulated by strict and hefty fines ... Dont call them!
I found Jeremey and Tomatow through the Tesla Service Center in Elk Grove. They are one of Teslas preferred towing companies. I needed someone to tow my recently fixed car from the body shop in Elk Grove to my place in Indiana, about 80 miles. They did what they said they would in the time frame they thought it would take at a reasonable rate. Once here, I realized I had another job for them, to tow an antique to a shop in Chicago and they were flexible enough to accommodate which was great. Ismail the driver was a really good guy and Jeremy at HQ is very communicative. I'll be using them again. I read some of the other reviews and I question their validity. I'm a car guy and SUPER picky with my "stuff." They did a great job with a new Model S and cherry antique BMW. Don't hesitate to use these guys based off bad reviews.
These guys were great. Even with my husband being difficult. They pulled my car from flood waters and made it as easy as possible for me when I had to scrap it. Anthony....you're the best!!
WORST TOWING SERVICE I HAVE EVER DEALT WITH. LIARS AND CHEATER. I HAD MY CAR TOWED TO THE DEALERSHIP AND WAS QUOTED A CERTAIN PRICE, TOLD THE PERSON THAT THE CAR DIDN'T RUN AND IT WAS IN A DRIVEWAY, TO FIND OUT THAT THEY CHARGED MY CARD ADDITIONAL FEES THAT I NEVER AUTHORIZED. I WOULD HAVE NEVER HAD THEM TOW THE CAR KNOWING THE OUTCOME. IF YOU NEED A TOW CALL SOME ELSE. THESE PEOPLE ARE LESS THEN HONEST.
I only give one star because I don't have the option to give 0. They are Liars and cheats. I was in a car wreck, the police called them to toe my car, I asked if I could get my tools for work & they told me not until I pay up. Almost $400 for storage towing and wrapping my car with plastic so glass didn't get on the street. Funny thing is I car was only there for a couple hours and as for the $100 plastic wrap fee, I followed them to the place and told them they never wrapped it, was basically told if I want my stuff to pay up. NEVER USE THIS COMPANY. Total Garbage.
I have never actually used their services, I just think the name is very clever and it makes me smile every time I pass by. I imagine the owners must be pleasant and have a good sense of humor. Located next door to car shop "Tired and Exhausted."
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