Total Fleet Solutions TOWING & REPAIR in
DeKalb (IL)

This company requires an appointment to pick up a vehicle. We tried twice to call and pick up. Each time no one was at the location and doors are locked. Terrible business practice

I paid for a tow and it's been two weeks. They haven't towed my car or returned any of my calls. My car is at there a lot do not use these people

Owner threatened me, charged me $300 for a 15 min tow and took advantage of me because he knew my family needed the tow and I was too far away to pick them up. Then Proceeded to say I didn’t pay and threaten to press charges after I paid. Scam artist

My car died on the side of the road and my insurance company contacted J&S and they failed to show up. After waiting for four hours my insurance had to contact another company. I do not recommend using J&S

Today I dealt with J&S Towing for a vehicle that was towed. The person I dealt with was extremely nice and respectful. He was letting my 2 year old daughter play with his tools that he was using and was overall respectful.

I parked legally with a valid parking pass visible, but this company towed my vehicle and demanded payment to release it. They gave no proper authorization or paperwork when I arrived. I have photos of my pass in the car and the tow receipt. Extremely stressful and unprofessional experience — I would not recommend them to anyone. They also pulled a gun out on a kid. Don’t support this company they are not ethical

They really saved the day when my boat trailer hit road debris and needed a new wheel and tire late at night on the side of the highway. My family was able to still make our annual trip!!

The gentleman blatantly lied to me over the phone and then the older woman was extremely rude in person. Just bad business all around. EDIT: I've lived here going on 5 years. Had they have listened to me and conducted themselves accordingly, then they might have understood that fact and perhaps been more business like. EDIT2: One year later and I still stand on my zero star rating. Deplorable, really. Edit3: A news article needs to be written about this business because of the illegal workings afoot.

After you paid to get your car out of the tow, They will present you with terms to agree to release them from liability. They cannot make you sign to get your car back - and if you did, it’s not enforceable anyways.

I called Subaru's Roadside Assistance and they selected this local company (15 miles away). After checking in with several calls from Subaru to the dispatcher, with false claims - including they were coming down the street - and no update calls/texts from the driver - we finally canceled the ticket with this place three hours later. One BIG No Show.

My car needed tow at an inconvenient time and I was in a bind and they came and towed it at a very reasonable rate. Other places wanted an arm n leg but they helped out in a time of need. Very appreciative.

J & S towing was contracted to tow my motorcycle after it wouldn’t start by my insurance company Progressive. After being stranded for over four hours, Arthur the tow truck driver finally called and said he was on his way to winch me out. Why would a motorcycle need to be winches out!?!? When I said this was wrong, that I needed a tow he told me I only get paid for what the order says. Please note that for the entire 4 hours I was waiting nobody from J & S even reached out. I do not know if Progressive or J & S towing got it wrong. I reminded him that I have been waiting for 4 hours and asked if he could still come out and that in the meantime I would have Progressive change the order. The reply from Arthur was No way, hung up on me and left me stranded AGAIN. 4 hours of waiting just to be yelled at and hung up and left stranded on Mother’s Day. Please do not use this towing company either on your own or through your insurance. I am even considering canceling my account with Progressive because of their use of this company. Thank J & S for ruining my Mother’s Day and making me miss dinner with the entire family. I will tell everyone I know not to use this company.

I will highly recommend them to anyone! My sons car was stuck on the side of I-88 and I requested a tow threw my progressive insurance and it was my first time using the app and I didn’t realize that when I selected lovetts towing J&S was coming to the rescue and I wanted it towed to my house not lovetts towing and he could of charged me more to take to my house but didn’t. The driver was very understanding of mine and my son’s situation and came in clutch. Thank you so much J&S!!!

So take two cars because their app won’t work. Make the owner on the lease pay to get his car out! And the guest! That’s $600 dollars for young kids just trying to make a come up. This company is disgustful and arrogant. They couldn’t “release” our car without payment, but the owner of the place walked through the app and it still never worked. Please explain how a company error, results in kids needing to dish out almost a thousand dollars. Not to mention it was Cash only and the Atm didn’t have cash to dispense! Big scam! Live feed video camera and scam center when he tried to call the parking app company. Just stay away from them!!!

Took 5 hours to move broken down car to auto shop that was at most 10 minutes(2 miles through town) away. Multiple phone calls which the response was "the truck is 10-15 minutes away". Only to wait another hour to get the same response. For 5 hours. Very unimpressed with service. Thankfully it was sunny out so we didn't freeze while waiting for anyone to show up.

Lee was a great help to us. We expected AAA to dispatch a towing service within an hour but Lee was here in 15 min! Very helpful, explained our battery situation and jumpstarted our car. Great customer service. I would use their company again! Thank you!

My "Girl Friend" as my wife calls Big Red, My 2023 F250 SUPERDUTY peed herself when the power stearing pump blew on my way to Saint Charles from NE IOWA. Now when that happens the steering gets difficult and you just hope your truck is bigger than the one coming towards your truck on the other side of the highway. Big Red and I ended up in a parking lot in Elburn, IL and we called Ford who gave me the number to contact for a tow. Had to wait a couple hours but John Davis from J and S Recovery has to be one of the nicest guys you'd ever meet. John hooked up "BIG RED" and towed us to HAWK Ford in SAINT CHARLES. John was so nice the thought crossed my mind that God does send Angels ? when your in need. If John wasn't an Angel I am sure John will get his wings sooner than most. Not a bad day after all and we "rolled with the punches" S they say. Thanks John.

John expertly handled my antique car with precision and care. Extremely friendly and informative. Made me feel comfortable immediately to tow such a prized possession. If you can get John, I feel you got the best. Thank you J&S for your service, and for having John as one of your team members. Outstanding experience.

JD showed up to help with a failure to start issue with my Mom's car. He was super polite, friendly, and professional. He did a little diagnosis and was able to get her car started and it didn't end up needing to be towed. Thanks a million, JD!

Omggggg they are the literal best! JD was so so helpful and knowledgeable. No one is having a good day when you have car trouble and JD showed up and instead of making my day more miserable he was kind and informative and patient! He actually did the due diligence to find the root cause of my issue versus just taking advantage of me being a mechanically challenged individual. He also was super sweet to my kids, even offering for them to look at his tow truck. And not just JD but their scheduler so was sweet and helpful. All around top notch service and I couldn’t be more grateful for this team and company!

Rob saved me and my boys from being stranded on the side of the expressway! I’m in tears because his kind heart is exactly what we needed at this time. Rob…thank you for looking out for us three. We will always remember you! May you receive all of the blessings you deserve, Sir! Thank you!!!

BE AWARE! THEY CHARGE A 5HR MINIMUM RATE I am owner operator truck driver, I called for a tow truck about 4 weeks ago. My GPS got me in a tight jam and I ended up stuck in some mud. The wrecker arrived on the scene in about 25 minutes or less after I spoke to the dispatcher. He got me out the mud within 30 minutes never even using his wrecker truck nor any equipment from his truck. Then gave me a invoice billing me for $3785.00, I told him that this couldn’t be correct because he had on the invoice 5 hrs of labor at $ 575.00 per hour and that he used a winch device and some sort of cables but that is false. I have about 4 witnesses who works at the truck stop that seen him just drive my truck out of the mud without any equipment and the total time took only about 30 minutes. Me and my after hours operations carrier guy spoke with their dispatcher about the absurd charges and she said that they have a 5 hr minimum work wage. We both address her about how that was never explained to me ever nor was it listed on their website. She said that it was nothing that she could do about the total amount and that I could call back on that following Monday morning and speak with management. So I contacted the company that following Monday as instructed to do by their dispatcher and I spoke with a lady in management and she said that they were willing to discount the bill $685.00 dollars.

I was in a bad collision. The driver was very kind and supportive and drove me home before taking my car to the J&S lot. The young woman at the service desk was very helpful when I came several days later to remove my possessions from the car. Total satisfaction!

By far the worst service. I’ve had two bad experiences with them. The first time the tow truck driver stripped a stud in my wheel putting a spare tire on my car. They had the nerve to blame the tire garage for stripping the stud while removing the tire. I had the fight for a refund on the cost but only got half of the repair cost. Recently and against my wishes, I was in an accident and my insurance called them for a tow. The driver reeked of pot and zipped in and had my car on the lift and would have pulled away without talking to me. He pulled out of the parking lot with my car in tow like he was in a race. The insurance made a mistake and forgot to call the garage so J&S called on where to deliver the car. We updated them on the correct garage and asked them to drop it off. We were told by J&S that the garage didn’t have space for it and they would have to store it over the weekend. I asked my garage if this was true and they said they would never refuse s car and would have made room for it. So what should have been a simple tow on a Friday midday became a $427 bill for storing my car. How convenient for them to scam money. Never use these guys!

My car slid off the road. I was able to get in contact with this tow trucking company. Chase was very professional. The waiting time was probably about five minutes. He was able to get my car out the ditch. The price was very reasonable and I definitely appreciate this company. I would advise anyone have any difficulties, reach out to them great job thank you so much

I needed my daughter's car towed to a repair center. I called them around 8:20AM and the dispatcher said that someone would get to the site within 45 minutes or sooner. She said that the driver would call me when he was soon to arrive. I went to the site around 9:00AM and a J&S tow truck was there shortly after I got there. The driver was courteous and got the job done well. My only reason for rating 4 stars instead of 5 is that the driver didn't call me just before arriving. Maybe he would have if I hadn't been there already. I would still recommend.

My truck broke down while I was towing a trailer. John towed the truck to the dealer and Andy stored the trailer until the truck was fixed. Great service, worked with my insurance, and very nice people. I highly recommend J&S