Horrible experience! I went to this place and was treated horribly after I returned with issues that only started after I fixed my car at this place. The owner was extremely rude and threatened violence when I insisted they take a look at my car. They didn’t even do the original job correctly which resulted in me having to go to another place to get my car fixed, correctly. If I could give them 0 star, I would.
Wow! Thank you H & R Auto & Towing! Both Larry and Larry were helpful, punctual, knew exactly what they are doing, and best price I was able to find. Experienced team of pros! You should work with them if you ever need a tow!
I will start by saying this is not a personal review of Larry as he was very nice along the way. But at the end of the day, this was an awful awful experience.
If you care about your car, your time, and your money, DO NOT take your vehicle to H&R Auto and Towing. Their complete incompetence, dishonesty, and negligence have cost me months of frustration and thousands of dollars—and they have refused to take responsibility for their terrible work.
Botched Repairs From Day One
In June 2024, I hit an object on the highway, which destroyed my transmission and bent my subframe. My insurance covered the repairs, and I—unfortunately—trusted H&R Auto with the job. That was the biggest mistake I could have made.
It took them three months to return my car.
Immediately, issues started popping up, forcing me to bring the car back multiple times over the next three months to fix things they should have done correctly the first time.
Instead of using quality parts, they cut corners at every opportunity, installing junkyard parts without properly inspecting or replacing necessary components.
H&R’s Negligence Leads to Catastrophic Failure
In November 2024, my transfer case completely failed due to H&R’s failure to properly install or replace the seals between it and the transmission. Fred’s Garage, a well-respected and trustworthy shop, inspected the damage and confirmed that H&R either installed the seals incorrectly or didn’t replace them at all.
I had no choice but to take it back to H&R, and they claimed to have fixed it. But when I took my car back to Fred’s for an inspection, they found a new transmission leak—meaning H&R STILL didn’t do the job right.
At this point, I could no longer trust H&R with my vehicle, so I paid $2,303.26 out of pocket to have Fred’s Garage fix their mistakes. That’s money I should never have had to spend if H&R had done their job properly.
Refusal to Take Responsibility
I sent H&R a formal demand letter requesting reimbursement for the money I had to spend due to their gross incompetence and negligence. They have ignored it. No response. If they respond in the next few days I will consider changing or removing this review.
I am escalating this issue by:
Filing a formal complaint with the Illinois Attorney General’s Consumer Protection Division
I may take legal action to recover my costs
Making sure everyone knows how they operate by posting this review everywhere I can
Do Yourself a Favor – GO ELSEWHERE
There are plenty of reputable mechanics out there—H&R Auto and Towing is NOT one of them. If you value your car, stay far away.
I took my manual VW Jetta to Larry, and he left it like brand new. His keeps excellent communication throughout the process. Also, I couldn't pick up my car for a couple of weeks and he was so kind to keep it there. I recommended his place 100%!
Very good auto repair shop. My 2017 Ford Escape had a engine oil leak, H & R fixed the oil leak at a reasonable price. I
highly recommend this auto shop. Larry is excellent!
I have used the services at H&R for over 20 years and have been pleased with the work quality, management and pricing.
Management keeps you updated on type of car repair needed for your vehicle and length of time estimated to complete the work.
On this cold day, my tire burst in the morning. AAA was slammed and I spent 5 hours thinking they were coming and they didn’t. I called H&R after a rec from a friend and these guys were my hero’s. The tow was there in maybe 15 minutes after I called, the driver so kind, gave me a ride home, helped a teenager navigate around the tow truck. The owner was very nice. Really appreciate these guys and give a strong recommendation.
I called them at 5:39 am because I locked myself out of my running car. They came in an hour and resolved the issue. The cost was reasonable, and the staff person was really great, offering suggestions on avoiding this problem in the future.
Larry knew what he was talking about and came straight to me himself to help deal with my battery issue! Larry I think you so much for being a life saver! Will be seeing him for future work and refer anyone in the area that may need his help.
The power steering on my car went out while driving. The next day, it wouldn't start. I had an appointment to take the car to the dealership and had to find a tow company. I called H&R Towing. They asked for the addresses from my home to the dealership, and they gave me a quote over the phone. The driver said he'd be there in 30 minutes and he was exactly on time. I thought he was just going to tow it but he suggested we take a look under the hood. He found that my serpentine belt had broken, meaning my alternator hadn't been running while I was driving and it had killed the battery, which was why the power steering wasn't working. Knowing what was wrong up front, probably saved me some money when I got to the dealership and could tell them exactly what the problem was. The driver waited until I talked the dealer service rep, then unloaded my car and even helped me push it into a spot on the lot. I can't praise this company enough.
I stopped here a few days ago and these guys were life savers! My belt fell off on the highway and I needed a quick turn around. These guys got me back on the road and feeling fine in no time. Thank you!
H&R Auto is top notch!! I brought my Lincoln MKX in for some front end work in the afternoon. Larry got me right in and made the necessary repairs, and I was on the road by the next morning. The price was fair, service was great, and the staff was friendly. Keep up the great work H&R Auto!! Your a 5 star business in Forest Park...
Great customer service aswell as quality of work. I take my personal and my work truck here for all my repairs/inspections, I Highly recommend this auto shop, ive been too a few in my time and this shop by far has proven to be top tier!
I have used H & R for many years. I have always found them to be professional, honest and very reasonably priced. The owner, Larry, is a great guy! If you have any automotive needs I would highly recommend H & R Towing!
Honest, good work and reasonably priced. I brought my 10 year old car here from CA & asked for a complete inspection. They confirmed what I’d already suspected; I needed front brakes, new filters, freon in my A/C & new wiper blades. I’d expected it would cost thousands to get my car serviced, but the bill was only in the hundreds. Highly recommended!
It's never fun when the alternator gives out and you need a tow, but H & R made the whole experience memorable and enjoyable. The service was prompt and friendly. It's a neighborhood place that's there in a pinch with a fair price.
This company works with Geico's roadside assistance, and I needed a tow this morning. The driver showed by earlier than anticipated, and he was extremely friendly. My favorite part of my drive is when he was singing along to Alicia Keys on the radio. 😄 I apologize I do not remember his name, but he was very nice and courteous. 10 out of 10! I'd recommend this company to others! Thanks again!
I'm a lug nut, and locked my keys in my car. They were there promptly. Opened it easily, and he was a nice guy to boot. So kind, and so easy to talk to.
If you're a lug nut like me who locks her keys in her car (while it's running even) give them a call!
Been going here for years it's never easy to find a fair and honest auto mechanic Larry and Nick are the best I trust them with my car that I carry my family with great people to do buisness with!!
We had a hole in our tire and they towed us and fixed it in no time! Much cheaper than my dealership! Very friendly service! Will definitely come back!
Forgot and left the lights on my old truck at the L station in Forest Park. We called H & R Towing and they came out in about 20 minutes and had us started in about 2. They were very friendly. Really appreciated the service. Would definitely recommend them.
We are thankful for H&R Auto. Larry and his team are terrific and honest. It's so refreshing to finally have a mechanic we can trust. Most of the time the work comes back less than what we were quoted. Thanks so much you guys.
Before I bought a used car I had them inspect it for me. They did a thorough test, gave me recommendations and did it all for less than what other places were charging. Fast and friendly. Will use them again
What a bunch of absolute dirtbags. Pompus half-wits who have benefit from a cushy arrangement with the city of Forest Park driving their entire business. If they had real competition, they would be bankrupt in a month. And to be sure, when you call them, they will make a point to tell you how they aren't "hard up for money". Congratulations. And to think I was calling to make a payment for somebody else. Moreover, should you dare question them, they will give you the typical "you don't know who you are dealing with" faux-mafia spiel. Well, back up your threat:
So, here it is: Adam Tracy, 520 W Roosevelt Road, Wheaton, Illinois. Im here every day.
Worst tow company ever They have taking two weeks saying everyday that they would come and get the car today. The customer service is a joke. They say they will call you back and never do, Also there management is awful i called to get some help and anthony (the supposed manager) hung up on me. i had to call back only to be told o he left for the day. I HAVE NEVER MET ANY COMPANY THIS DISORGANIZED, RUDE AND JUST UTERLY LAZY. My recommendation as some who has to get cars towed all the time, would be don't bother calling this company call KELLY BUYER. Kelly buyer is awesome and had my car towed for same money that day. Don't let this company keep getting away with lying to people and saying most money offered when its not.
My insurance company dispatched this company's tow truck service for my car that wouldn't start. EXCELLENT SERVICE! My car was parallel parked on North Ave during rush hour between two cars - the one behind me was parked so close he was almost touching my bumper! The tow truck driver was so nice and funny, even though he was dealing with a frustrating situation. It took him over half an hour to get my car on the truck (much less time than I thought it would take!) and he did it carefully and professionally. It made a bad day go smoother:) Thank you!!!
We've been using H+R for years. Great service - always exceedingly fair. Never pressure to do something right away when it's not need - but a clear understanding of every problem. Timely and helpful. - Can't go wrong.
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